Toyota has just launched a new website related to its recent recalls, hoping to provide its customers with information about the two different recall notices and what the automaker is doing to solve the issues. The website is also intended to help give answers to customers who, Toyota admits, “may have experienced lengthy wait times when calling our Customer Experience Center.”
The site explains the two recalls; the first for “Floor Mat Entrapment” and the second for unintended acceleration, which Toyota refers to as “Pedal.”
Toyota has already announced a fix for the recalled “Pedal” vehicles that includes reinforcing the pedal mechanism to eliminate the friction that could have caused a sticking accelerator pedal. In addition, Toyota has worked with the pedal supplier to create a new pedal that will be used on newly-manufactured Toyota models.
The accelerator pedal recall affects 2.3 million vehicles in North America, including eight models: 2009-2010 RAV4, 2009-2010 Corolla, 2009-2010 Matrix, 2005-2010 Avalon, 2007-2010 Camry, 2010 Highlander, 2007-2010 Tundra and 2008-2010 Sequoia.
No Camry, RAV4, Corolla or Highlander vehicles with VIN numbers that begin with J are affected, nor are any Lexus or Scion models.
In the event of a sticky gas pedal, Toyota advises to apply the brakes until the vehicle comes to a stop and to then turn the vehicle off. Experts also suggest that applying the brakes and then putting the vehicle into Neutral may help to slow the car.
As for the 5.5 million vehicles recalled for “Floor Mat Entrapment,” they include: 2005-2010 Avalon, 2007-2010 Camry, 2009-2010 Corolla, 2008-2010 Highlander, 2009-2010 Matrix, 2004-2009 Prius, 2005-2010 Tacoma, 2007-2010 Tundra, 2009-2010 VENZA
Toyota advises that if you have any additional questions to call the Toyota Customer Experience Center at 1-800-331-4331. The Toyota Customer Experience Center hours are: Mon.–Fri. 5:00 am-6:00 pm PST, Sat. 7:00 am-4:00 pm PST.