Recall Notice: Toyota Announces Lexus GX460 Recall to Update Stability Control Software

Recall Notice: Toyota Announces Lexus GX460 Recall to Update Stability Control Software
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Toyota has just announced that it will recall the Lexus GX460 luxury SUV in order to update the vehicle’s stability control software. The recall applies to just 9,400 2010 model year SUVs – which only recently went on sale. This recall comes as just a few weeks ago Consumer Reports issued a “Do No Buy” label for the GX460 after its testing showed that the vehicle stability control (VSC) program allowed the car to slide completely sideways during emergency maneuvers – which could cause a rollover in real world circumstances.

“Toyota’s objective is to provide a high level of safety and quality, while meeting or surpassing governmental regulations.  Our engineers have conducted tests to confirm the VSC performance issue raised by Consumer Reports, and we are confident this VSC software update addresses the concern,” said Steve St. Angelo, Toyota chief quality officer for North America.

Toyota says all Lexus dealers will have the new software by the end of April, at which point owners are encouraged to make an appointment to have the new software installed. Owners will also be contacted by Toyota in late May.

“From the moment we heard about this issue, Lexus and our dealers acted quickly to resolve the situation. Our dealers will now personally reach out to customers to set up appointments to make this modification. Lexus has always been about providing exemplary customer satisfaction and this will be another opportunity to demonstrate that,” said Mark Templin, Lexus group vice president and general manager.

In addition, GX460 owners who aren’t comfortable driving their vehicle until that point will be given a loaner vehicle by their dealership until the recall work can be completed.

Official release after the jump:

Toyota Announces Voluntary Recall on 2010 Model-Year Lexus GX 460 to Update Vehicle Stability Control Software

TORRANCE, Calif., April 19, 2010 – Toyota Motor Sales (TMS), U.S.A., Inc., today announced it will conduct a voluntary safety recall on approximately 9,400 2010 Model Year Lexus GX 460 sport utility vehicles to update software in the vehicle’s Vehicle Stability Control (VSC) system.  No other Toyota, Lexus, or Scion vehicles are involved in this recall.
The VSC system helps control a loss of traction in turns as a result of front or rear wheel slippage during cornering.
“Toyota’s objective is to provide a high level of safety and quality, while meeting or surpassing governmental regulations.  Our engineers have conducted tests to confirm the VSC performance issue raised by Consumer Reports, and we are confident this VSC software update addresses the concern,” said Steve St. Angelo, Toyota chief quality officer for North America.
All Lexus dealers will have the VSC software update by the end of April.  Once the software update is available at dealerships, vehicle owners are encouraged to bring their 2010 GX 460 to a dealer at their earliest convenience for the update at no cost.  The update should take approximately one hour depending on the dealers’ work schedule.
“From the moment we heard about this issue, Lexus and our dealers acted quickly to resolve the situation. Our dealers will now personally reach out to customers to set up appointments to make this modification.  Lexus has always been about providing exemplary customer satisfaction and this will be another opportunity to demonstrate that,” said Mark Templin, Lexus group vice president and general manager.
Starting in early May, Lexus will begin mailing letters to GX 460 owners included in this recall.  Lexus will provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.

Detailed information about this recall is available through Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987 or at www.lexus.com/recall.