Car owners are more satisfied with independent shops for maintenance, according to a latest Consumer Reports Annual Survey. The survey was based on more than 92,000 reports on service visits to independent mechanics and 230,000 service visits to new car dealerships.
Buick and Lincoln were among the leaders with a score of 93, on a scale from 0 to 100, including service experience. Independent shops received 93 and 94 points for maintenance. Cadillac, Land Rover and BMW followed closely, each earning 92 points for dealership service experience.
The overall consensus was that respondents were more satisfied with service from independent mechanics compared to service from new car dealerships for maintenance-only service.
[Source: Consumer Reports]