Home / Auto News / News article: Survey: What Car Buyers Hate About the Experience - AutoGuide.com News
 |  May 27 2011, 11:06 AM

There are a lot of great feelings that come along with buying a new car, but there are a few things that we wish weren’t attached to the experience. Can you guess what they are? We’ll give you a hint about the top two that head the top of the list – they have to do with your wallet and where you’re going to have to buy it.

According to a recent survey conducted by the Consumer Reports National Research Center, the two greatest complaints made by new car customers are the cost of the vehicle (30 percent) and the dealership experience (22 percent). In the survey, 1,764 adults were interviewed about car purchases. Also in the things people dislike about buying a new car is financing (six percent), trading in or selling old car (five percent), not knowing if you got a good price (five percent) and making the final choice (four percent).

The survey also covers used car sales as well. Topping the list were concerns about reliability (24 percent), with dealership experience coming in second (11 percent), even though many of these sales are done privately. Rounding out the top five are the cost of the car (eight percent), not knowing if you got a good price (seven percent) and researching (four percent).

[Source: Consumer Reports]