Volkswagen Admits Poor Quality, Assures American Consumers Of Improvements

Volkswagen Admits Poor Quality, Assures American Consumers Of Improvements

Despite poor showings in various quality surveys, not to mention anecdotal evidence abound, Volkswagen is tackling its vehicle quality problems head on, and is openly discussing the steps it will take to remedy them.

The J.D. Power Initial Quality Survey, regarded as the gold standard among industry types, pegged VW at 29th out of 32 brands, a poor showing for a company eager to sell 800,000 vehicles per year in the United States by 2018.

Volkswagen said that its warranty costs were down by 10 percent last year, and are on track for the same figure this year – a figure that’s adjusted for a new free maintenance program and a shorter warranty term. VW will be looking to improve its score on the J.D. Power survey, which includes not just defects but consumer complaints about functioning parts of the vehicle – a criteria that some automakers have begun criticizing.

[Source: USA Today]

  • Spencer

    I have a volkswagen that’s a piece of crap, myself. These volkswagens are hard to fix, expensive, hard to find quality parts and just a whole lot of trouble.

  • Jack

    Volkswagen has sold their soul for the sake of sales and cares nothing about their quality. As a VW driver for 26 years, I have seen the downward trend. It started with the so called City models or as I call them S___y models and now they destroy a tried and true model by introducing a piece of crap in the New Jetta. F U VW. You are a joke.

  • Uli

    Volkswagen have innovated a new car, the plastic car,
    and even the plastic they use is very poor quality.

  • Steve McGill

    I have a 2001 Passat, and like other German cars I have been stupid enough to won has been a badly designed mess,. the quality of the plastics used is sub-third world after a couple of years, brittle and poor quality…

  • me

    VW – rip-off merchants.

  • Enrique

    Jetta and bettle are made in Mexico!