Bentley Dealer In Scottsdale, Arizona Refuses to Honor $13,900 Ebay Sale

Bentley Dealer In Scottsdale, Arizona Refuses to Honor $13,900 Ebay Sale

If you saw a 2008 Bentley Continental GTC convertible advertised for $13,900 you’d probably think something was up. Andre Souang, who who encountered this situation on Ebay with “a buy it now” incentive no doubt thought the same.

Nonetheless, the experienced Ebay user clicked his mouse and his offer was accepted.

It was then that things started to unravel, fast. The dealership that was selling the car, Bentley Scottsdale in Arizona, started sending him emails after the auction ended ranging from “we need to find a solution” to accusing Souang of trying to damage its business. It turns out that the true listing price for the car should have been $139,900 and the dealer had made a mistake. Nonetheless Souang replied stating he was willing to negotiate a deal on the car or perhaps a settlement.

His offers were declined, followed by a message from Ebay stating the auction had been canceled for “unspecified reasons” and Souang was left nothing. It turns out that automotive EBay auctions unlike those for other items are not legally binding contracts and at any time during the process, so both the buyer and seller can rescind if they so choose.

In this case, having been contacted by the seller, Bentley Scottsdale, Ebay elected to side with the dealership, insisting that proper procedure had been followed; that the car had been listed for an erroneously incorrect amount and the only appropriate thing to do was to remove the listing altogether.

This isn’t the first time something like this has happened on Ebay Motors.  Motor Trend magazine has reported several cases where a number of vehicles, advertised way below list, appeared on auctions listings. Buyers made bids and then the dealers selling the vehicles claimed pricing mistakes causing the auctions to be withdrawn.

However, in one instance concerning a Nissan GT-R, the vendor did end up claiming responsiblity and negotiated a deal with a buyer for the vehicle.

In Souang’s case Bentley Scottsdale remains decidedly unapologetic, which has led the Washington State native, who has many years experience buying and selling items on Ebay to become deeply suspicious of EBay’s operating practices when it comes to vehicle auctions.

“Ebay, which describes its job as bringing buyers and sellers together, did not take a neutral position, instead it acted as if it had a stake in the outcome of the car sale, deciding that it’s big client needed to be protected,”  Souang stated.

[Source: USA Today]

  • Noe

    What people have come to. Sad. A culture of sue, demand anything when things are/were just an accident …. A clear typing mistake by the dealer …. Meets the ‘demand for nothing’ culture

    And chased by a loser ‘ Andre Souang ‘ who sounds like a complete loser ‘experienced eBay user’. What a cunt. Enough said!

  • Danny Tse

    @ Noe

    “Demand for nothing”? Are you illiterate? The guy is willing to pay $13,900 for the Bentley. The dealer offered the Bentley on ebay, and Mr. Souang accepted the offer….a binding contract has been established. If there is a mistake, it’s Bentley Scottsdale’s mistake to correct. If I am Mr. Souang, I will be seeking legal representation.

  • Anomir

    The bidder is in the right. The seller and and ebay are in the wrong. When I have listed items on ebay it clearly stated to check all the information thoroughly before posting. Of course MINE was a legally binding contract, I fail to understand why the auto section is different.

    Sure it may have been a typo, but the seller did not proceed with the posting with due diligence and did not bother to proof read the ad, nor after it was posted did they check it for errors. At any time prior to the bid the auction could have been changed or removed to correct the error.

    I would never go to that dealer for anything, obviously they do not check items thoroughly, then when it bites them, they blame YOU for it.

  • chris

    seek legal action would be my advise, ebay and the seller are in the wrong

  • Chinaski

    All of you who side with this Souang clown are just as bad as the Occupy Wall Street assholes who want everything for nothing. The dealer made a mistake, forgot to enter an extra zero. And “Souang was willing to negotiate a deal” is another joke. Like that deadbeat clown can come up with anywhere near $140k. You are the 99% and you’re freeloading assclowns!

  • George

    As far as saving when buying on eBay goes:

    Use a site like to set up saved searches. You get an e-mail whenever a matching item is newly listed. Especially good for “Buy It Now”s that are priced right.

    Try a misspelling search using a site like to hopefully find some great deals with items that have main key words misspelled in the title. Other interested buyers might not ever see them.

    If you see an auction that you want to bid on, use a sniping service such as to place your bid for you. It’ll bid in the last few seconds, helping you to save money and avoid shill bidding.

  • Mark

    Why don’t we all click on buy it now on ebay for any car listed from Bentley Scottsdale and after it’s finalized tell them that you erroneously clicked on the buy it now. See who they side with then.

  • User883309

    I saw it and double checked it. It was an obvious mistake as the listed price at dealer was the correct price. Get over it buddy or I hope you screw up one time when you say, err list your home for $100… Its not valid contract and no money paid, maybe you should have paypaled the money when bidded