In response to falling quality and criticisms over its MyFord Touch and SYNC info entertainment systems, Ford Motor Company is taking steps to improve the situation.
CEO Alan Mulally has gone on the record stating that the company plans to introduce revised versions of both systems that will be simpler to use and more reliable.
He also says that part of the problem with the existing MyFord Touch and SYNC was quality control during the development process. As a result Ford has taken steps to greatly improve the matter, plus it says that from 2012 onwards, owners of Ford and Lincoln vehicles will also receive a flash drive which they can use to upgrade their existing MyFord Touch and SYNC software to the new, improved version without having to go to their nearest dealer.
And despite teething troubles, Mulally remains convinced that the technology is the way forward; currently, Ford is working on plans to make it standard on all Lincoln vehicles and incorporated in some 80 percent of Ford branded products by 2014.
He also says that despite the widely publicized criticism leveled at MyFord Touch and SYNC, including comments made by Consumer Reports, which saw the 2011 Ford Edge being dropped from the magazine’s “recommended” list; the systems do have their fans. “For 50 percent of the people [the systems] are part of the decision to buy a car,” he stated. Mulally also said that some “70 percent of the people that use SYNC and MyFord Touch also recommend it to their friends.”
[Source: Automotive News]