It turns out that hand-free communication and controls in a new car tend to make new vehicle owners happier with the overall performance of their new car, according to J.D. Power and Associates.
Based on information from the 2012 APEAL study, new car owners are 12 percent more likely to recommend their vehicle brand if it has hands-free communication. The owners with hands-free communication are also more likely to purchase a vehicle from the same car brand next time around.
These findings contrast the last J.D. Power Initial Quality Study, which found that the more sophisticated the technology gets in our cars, the more problems people experience and the lower they rate the quality.
So despite the new infotainment systems being a little complex for people, it seems that built-in hands-free communications help to improve customers overall opinion of their car.