How much does an infotainment system weigh on a car’s overall evaluation? A lot if you’re Consumer Reports and the car in question came from Ford.
In an unusually harsh piece, the consumer watchdog publication slammed the recently updated MyFord Touch and MyLincoln Touch systems that have plagued both brand’s cars since the 2011 Ford Edge. The story called Ford’s system distracting and said it was often impossible to use without averting the driver’s attention, increasing the risk of a crash.
AutoGuide had similar problems while recently evaluating the Lincoln MKT, finding the MyLincoln Touch system to be unresponsive and terribly unreliable.
Regardless, reviews (and reviewers) are only worth the credit you give them. Consumer Reports, on the other hand, is known for having set criteria in its reviews. While that has been known to occasionally produce results some might disagree with, it’s also generally an industry benchmark.
Despite that, Consumer Reports openly writes that the MyFord Touch system has repeatedly been grounds for poor scoring. What bodes worse for Ford is the fact that changes to the system aren’t likely any time soon, which could serve as a dropped anchor in near-future progress with industry pundits.
Ultimately, it begs the question: would you flunk a car for having a frustrating tech interface?