Renters beware: customers are accusing a Budget Rent-A-Car agency in British Columbia, Canada of grossly overcharging them.
The accusations are mostly being leveled at Budget’s Vancouver airport location where customers claim the agency charged them insurance deductibles for what most would consider normal wear and tear. Worse still, some say those charges were placed retroactively to the vehicle’s return.
To date, the Better Business Bureau reports receiving 70 complaints about Budget stores in the province. The most common complaint came from people who were charged almost $1,000 for windshield replacements.
But the story gets even shadier. CBC News investigated and found that Budget and the repair company it uses are both owned by businessman Syd Belzberg.
There haven’t been any lawsuits filed so far, but anyone in the area would be wise to carefully document their rental car’s condition when they return it.