For the second year in a row, Lexus topped J.D. Power and Associates dependability study and the Lexus RX crossover had the fewest reported problems.
Lexus, Porsche, Lincoln, Toyota and Mercedes-Benz topped the 2013 survey’s results. Meanwhile, Land Rover, Dodge, Mitsubishi and Volkswagen sat at the bottom. The survey showed 126 problems per 100 vehicles after polling owners of three-year-old vehicles, which is an all-time low; 5 percent better than last year’s numbers.
Domestic brands still lagged behind, but the gap is narrowing between the two. This year surveyed owners reported 10 problems per 100 vehicles versus 13 last year.
“There is a perception that all-new models, or models that undergo a major redesign, are more problematic than carryover models,” said David Sargent, vice president of global automotive at J.D. Power and Associates. “Data from the 2013 VDS suggests that this is not the case. The rapid improvement in fundamental vehicle dependability each year is more than offsetting any initial glitches that all-new or redesigned models may have.”
In fact, for the first time all-new and redesigned vehicles showed higher quality than carryover vehicles. Not surprisingly, the study also found that improved quality increases the likelihood that owners will remain loyal to their current car’s brand.
“It’s one thing to ask consumers if they intend to buy another vehicle from the same brand, but it is much more impactful to know what happens when they actually buy their next vehicle,” said Sargent. “By combining our consumer research with trade-in data, we see a clear correlation between dependability and loyalty.”