Home / Auto News / News article: Tesla Model S Gets New Service and Warranty Program - AutoGuide.com News
 |  Apr 26 2013, 4:07 PM

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Tesla CEO Elon Musk announced a new service and warranty program today for owners of the Model S EV, which includes a free Model S loaner when their cars are in for service, and an unconditional warranty on the vehicle’s battery pack.

In a bid to provide buyers added convenience, Tesla will provide Model S owners with a free Model S loaner car if their own personal vehicle ever needs to go into the shop for repairs. Those loaner vehicles will be top-trim Model S EVs, while owners interested in taking a Tesla Roadster rather than the Model S will be allowed to do so if one is available.

Making the service experience even less painless is a new valet service, which will pickup and drop off your Model S when it needs servicing.

Finally, a new warranty is being offered for Model S owners. “Except in the cases of a collision, opening of the battery pack by non-Tesla personnel or intentional abuse (lighting the pack on fire with a blowtorch is not covered!), all damage is covered by warranty, including improper maintenance or unintentionally leaving the pack at a low state of charge for years on end,” wrote Elon Musk in a press release.

Tesla will replace the battery pack if it is found to be defective, and replace it with a reconditioned unit with energy storage equal to or greater than what the original battery pack could handle. Also part of the new program, Tesla suggests that each Model S come in for at least one annual service checkup, though it now does not affect the warranty if the customer doesn’t honor that request.

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