Home / Auto News / News article: Top 10 Least Reliable Cars and Trucks - AutoGuide.com News
 |  May 16 2013, 12:01 PM

4. MINI Cooper Countryman

Top-10-Least-Reliable-Vehicles-Mini-Countryman

At first blush the people at CR seem to really enjoy the MINI Cooper Countryman. They praise its fun-to-drive nature, comfortable seats, quick steering and “fantastic agility.” But then the rose withers. They find the compact crossover’s controls frustrating to use, its ride stiff and cabin noisy. Uh oh, this isn’t looking good, and it’s not. Like an asteroid entering earth’s atmosphere reliability has fallen to well below average. What are the chances it’ll explode before impact?

  • MistyGreen

    HA. sucks for Ford. At least sucks for Sync. Only time will tell about mechanical reliability, which should be the thing that Consumer Reports tries to anticipate in the first place.

  • http://twitter.com/messengerpuppet Messenger Puppet

    nice hit piece

  • GuidZilla

    Considering the progress Ford has made over the last handful of years its rather dissapointing to see some of these. Not surprising about Sync tho, they need to drop it and start over… Android based ;)

  • Baccalla

    Consumer Reports should stick to evaluating washing machines and digital cameras because they know squat about cars.

  • baccalla

    I came here to read about RELIABILITY and all I found was some nitpicking from a publication that doesn’t know anything about cars.

  • http://twitter.com/Vanakatherock Vanakatherock

    Consumer Reports is the most unreliable source of information for auto advice anyone could ever consider. If you look to these fools for advice on what vehicles to purchase/avoid, you deserve to be stuck with the crap they say you should buy. Basing “reliability” on an owners ability to adapt to MyFord Touch is asinine.

    Oh, and Consumer Reports doesn’t have the influence you say they do, Ford seems to be doing quite well with all the models on the list, except the Flex. Lincoln is another story.

  • http://www.facebook.com/profile.php?id=1481435775 Jeffrey McCollum

    So you must have a ford product

  • G

    “I disagree with CR so they must be wrong.” How infantile. I’m sure some industry rag like Car & Driver which depends on industry money for its existence is much more reliable.

  • http://www.facebook.com/nathan.s.kendall Nathan Kendall

    I have to say that, considering the way Consumer Reports tests cars, they have to be the most trustworthy. They don’t get cars from the manufacturer, they buy cars off the lots without the dealer knowing they are who they are. This means they get the cars we, as consumers, also spend hard-earned money on.

  • http://www.facebook.com/stuart.stribling Stuart Stribling

    7 of 10 are mechanical clones or related platforms. You could have bundled those and given us a decent list.

  • http://www.facebook.com/stuart.stribling Stuart Stribling

    I’m trying to figure out why a small back seat in the Ford Focus makes it any less reliable.

  • Jupiter

    Would someone only give me a brand new ford explorer 4wd. I’ll be feeling the same way as if I was elected king. :-) This topic or top 10 survey is totally pointless. When I go shop for a new vehicle there are certain things and options that i look for and whichever one matches up the closest to my needs that’s the one I’ll buy. Sure the heck wont buy one that the Cunsumer Reports recommends. I think I would be totally disappointed.

  • bloggin

    CRs obsession with the MyFordTouch system continues to have them loosing any credibility they had left.

    No one cares what they have to say, and consumers ALWAYS buy more of what CR does not like.

    Wanting to tell consumers what to think and what to like, it’s clear that CR forgot that the CUSTOMER IS ALWAYS RIGHT!

    Which is why when CR trashed the 2012 Civic, it outsold the Corolla and was the #1 selling compact car in NA for 2012.

    CR trashed the MyFordTouch system, and it’s now the #1 chosen technology option in Ford vehicles.

    CR trashed the Fusion Hybrid for it’s mpg, now the Fusion Hybrid(up 365%) outsold the Camry Hybrid (down -26.8%) for April, and should outsell Camry Hybrid(CR loved) YTD by June.

    CR trashed the C-MAX Hybrid for it’s mpg, now the C-MAX Hybrid outsell the Prius v that CR loved(down -12.3% YTD and down -25.3% for April) most every month since launch and leads YTD.

    Now CR decides to trash the Explorer which is up 9.6% YTD and up 39.6% for April as the best selling med size suv by a whopping 20k units.

    Clearly, trashing automobiles is CR’s new marketing model. CR only trashes cars so they can get the headlines and free publicity, since no news organization will care to run a story about a dishwasher, hair dryer or blender CR does not like.

    This is also why it’s better to read the Amazon consumer reviews of products, than depend on something like CR.

  • http://www.facebook.com/profile.php?id=100004098489704 Icgs Seventy-One

    Do you work for Ford, by any chance? :)

  • Dave Foley

    I agree with you. Having a radio that some don’t understand, in no way affects reliability. Full stop. It’s not a reliability issue. It’s a customer convenience issue.

    CR’s myopic concentration on this one system has completely destroyed whatever credibility they had left, and they didn’t have much of that left. CR should stick to testing toasters.

  • Dave Foley

    It’s not the vehicle testing that is the issue. That part is as good or as bad as any other magazine you could name.

    The problem is they are claiming that because a radio is complex, that makes the whole vehicle unreliable. That is absurd.

    Another issue is the results they claim to use only come come from the narrow demographic that are CR readers – and only from the ones that are activist enough to fill out their forms. If you aren’t part of that world, your experience doesn’t count.

    There are even some that think that everyone that does their vehicle report to the CR pollsters always does it honestly, think again. Remember when Toyota had all that PR trouble with the unintended acceleration? The reported reliability of Toyotas on CR’s polls dropped like a stone! That’s because they actually started reporting problems that were happening. They did this because some toyota brand ‘fans’ also fit the demographic of CR readers and responders.

    When things blew over, funny that Toyota reliability ‘went up’. It’s a flawed system for reliability ratings.

  • Jupitor

    No, Actually I don’t. However I live out in the country and been farming for quite a few years now, My Ford Expedition and F150 have really proven itself.

  • Richard Joash Tan

    BUT FOR ME THIS TURNS CONSUMER REPORTS INTO CONSUMER BULLSHITS!!!! (EXCEPT THE POSITIVE REVIEW OF THE TESLA MODEL S)

  • MC_bot

    Neither of those cars made the list. Maybe CR has a point with the ones that did.

  • MC_bot

    No they aren’t, the reliability is separate, they are just also bashing the radio. For whatever reason these dolts decided to put them in reliability rank and then bash everything else they didn’t like in the same article, which was supposed to be about reliability.

  • MC_bot

    Consumer reports rated the reliability as well as a bunch of features. It is the dolts at Autoguide that decided to throw all those other features into an article that was supposed to be about reliability. The fact is the models on this list suck and are likely to have more breakdowns/failures than other cars. It also happens that CR doesn’t like Ford’s Infotainment system and autoguide decided to throw that in, they are not related.

  • shiza

    This article really should be qualified. It’s mostly reliability, but the use of My Ford Touch and certain quibbles they had with the cars (with the exception of their eco-boost issues). The fact that the author blindly took these ratings and went “LOL Whut is Ford doing?” is just really useless.

  • Robin

    How is a turning radius a reliability issue? Or rearward visibility? Do Flexes grow a giant rear-end during driving and start turning in larger and larger circles? Since when are entertainment software glitches considered reliability issues?

    This is a recommended vehicle in your magazine-so why is it appearing here?

    When you’re going to use bias in your article, try and make your seams a little less obvious, CR.

  • MistyGreen

    I’m pretty sure this is a straight copy from CR, so I don’t think they could’ve.

  • Yutach

    Wait, do you think Consumer Reports wrote this? The commentary is pure Craig Cole, official wonkjob of the autoguide staff.

    Love you, Craig.

  • edino

    This is just brand bashing.

    I have big questions about this list, and not only about the Ford cars. I have a 2013 MKX myself, and all the areas where the article mentions it supposed to be least reliable, its stack for me above average, Especially how can anyone have comments on the interior: Par with BMW and Mercedes (I have also a 2013 BMW 5 series). Also, wind noise; mine at 150km/h is still extremely quiet. Gear change not refined? Unless you push the pedal to the bottom, you cannot notice the change! Info system works perfect, and is easier to use than BMW iDrive!

    It is really sad that such large misrepresentation of facts is happening.

  • Thomas Raven

    You headline this as a list of the least reliable vehicles then neglect to say anything about what’s unreliable about them. Instead, there’s just a bunch of random and annoying snarky comments that go nowhere fast. Auto guide just made my least reliable list.

  • Thomas Raven

    Sorry, Mr. ALL CAPS, but you can’t only love a reviewer when you like what they say.

  • deltainny

    For those of you not familiar with the way CR rates reliability: Current owners fill out online or printed surveys on all sorts of vehicles, appliances, etc. WE are the ones rating reliability.

  • Robert Niehay

    This article is as rubbish as the reviews on consumer reports. Everyone knows that pretty much the only people who care enough to fill out surveys on their products are the people having issues. Really? Not one GM vehicle? Did I miss it? Sounds like Government Motors might have used those federal dollars to hire shills. I’m sure they have issues, but I’ve never heard of anyone with Ecoboost engine problems. CR craps all over my Toyota too. I’m at 100k miles in 5 years, no problems.

  • Nunyabusinessnate

    Without question Consumer Reports is spot on with the reviews of the My Ford Touch systems. As a professional technician who has repaired vehicles for 25 years I have never seen a vehicle manufacturer produce a worse system. I have as a matter of fact never had a customer come in who was happy with their my ford touch system. Having Microsoft design the system was mistake number 1. Has anybody used the latest version of Windows operating system? It is complete rubbish! Nothing that has ever come out of Microsoft has EVER been intuitive. If the people at Ford had used Apple to design the integration of their system they would have not been having these complaints!
    The ford focus has indeed been a piece of junk with significant transmission issues. The Ford Explorer was a mistake from the start. You do not build a unibody SUV and say it is better than the framed vehicle it replaced when in fact it is a front wheel drive platform, no you have just created a fwd stationwagon.

  • fred douglas

    This list has absolutely nothing to do with reliability, its people complaining about certain aspects of their vehicle that they dont like. Not one quote from this article mentions any mechanical issues with the vehicles. My Ford touch ok it can be a pain on certain vehicles, but its a computer…how often does your home pc piss you off??

    Pople ask for technology and then complain when they get it…Also wind noise in the lincoln??? Compared to what…a church? The diesel dodge have a noisy engine and hard shifting tranny, of course it does it has 800lb.ft of torque.

    Whoever wrote this article should be fired!

  • RC

    We’ve owned our 2013 Explorer for 8 months now with 0 mechanical problems. In town, road trips, towing and a night out on the town.. The vehicle has struck a great balance for those who need a large vehicle, but dont want a Tahoe or a Minivan. So far… we love the car an have had no complaints.

    What’s more.. Anytime we’ve had a question about the vehicle, the dealership has been quick to address them.

    Ford has a great lineup of products that are selling like hot-cakes. Smear articles like this are a great example of how GM and Chrysler are scrambling to keep up with the blue oval. Consumer Reports: You just found yourself in my trashcan.

  • DE

    Stop being so sensitive everyone. If your car is on this list and not causing you problems then good for you. Just pray it won’t ever have problems. Geez. You all need a Xanax!

  • Sweaty Texan

    Consumer Reports tests its vehicles that are purchased anonymously – not by way of surveys as stated by some individuals in this comment section. Kudos to Robert Niehay and his comments, which proves that whining is not limited to Democrat voting liberals. Advice for the white bread rednecks freaking out in this comment section about Ford: buy a Japanese car and you will understand why they are so highly rated.

  • ChuckDodge

    i kinda think this more of a critic for how the vehicle looks and handles and things like that, not how reliable it is. It never says the lincoln mkx blows out the transmission every 25000 miles (not saying it does just an example) it says the back seat is small. Congradulations for the size of it i cant say that i could find a way to put a bigger back seat in it either.

  • ChuckDodge

    And to think they called the Ram 2500, what looks to be the laramie edition non the less, “raucous” I know someone with on and i dont think its loud enough. Its a truck, its made to be loud, rough, tough, shift a little rough. Like they said in the caption its not a Lexus ES350. Its a truck that will blow the socks off any of these so called critics. How do you get to be one of these people anyway, let me drive new vehicles for a living and give some actual reviews relative to what the vehicle is.

  • Rob

    This is the most retarded, biased, and ignorant comparison that I have seen in recent times. So, let me get this straight, 8 out of the “top 10″ are from Ford Motor Company; let alone the fact that said reliability issues aren’t exactly the typical ones that a reasonable person would consider in determining a vehicle’s reliability (aka getting you from point A to point B).

  • OneOfOne

    so even though cr buys their review vehicles the fact that the reliability is reported by REAL WORLD OWNERS means nothing here? and auto guide is an expert on what exactly? snarky comments about the most respected publication of its kind? and the dopes who are forum posters disagree? theres credibility and then theres , well, autoguide I suppose

  • Guitarman

    I’m a bit puzzled that Consumer Reports is not saying anything about Mechanical issues with Ford and the others. Mostly about infotainment. It is very biased to me the way it is written. The writer seems to be writing in a sarcastic fashion which leads me to believe that it is very Biased. Ford must have pissed Consumer reports off big time.
    I think this will backfire on C/R. They will lose thousands of readers for sure. They have lost me. I had a subscription a year ago and stopped it because I thought some of the reports seemed Biased on several products. When you add sarcasm to articles that are supposed to un-biased something is wrong. This is what I noticed and suspected. This 10 worst article has just confirmed what I suspected about C/R’s biased articles. I remember reading articles about recommended Vehicles in one article and then reading in a different publication about the same recommended vehicles being rated very low reliability. This proves to me that C/R is a sham and un-reliable.
    I hope they feel the pain in less subscribers. That will hit them where it hurts. In the pocketbook. It is sad that a Company like C/R can literally make or break a product.
    That can lead to power hungry C/R writers with biased reviews which is apparent to me.
    It is ALWAYS a bad idea in believing one sole source for reliability information.
    We need to do our own homework before purchasing products.

  • AircraftQA

    Consumer Reports is and always has always been biased. They find one thing they don’t like and they beat it like a dead horse. In this case it’s Ford’s Infotainment system. A few years back they bashed any car that was used by rental car companies. As if that had something to do build quality. They have always preferred the Japanese cars over American built vehicles. Their testing methods have been controversial for many reasons including testing a vehicle’s rollover with a giant lever attached to help it along. As a Quality Assurance Inspector I have found CR to be very unreliable themselves. CR may be respected by the public but they are not by their peers.

  • Anton Bender

    Fords have been dogs for quite a while. Dodge trucks have been junk for ever. Wasn’t jaguar owned by ford at one time, or still is? I am sure that played a big part in their downfall.

  • JeepZJ

    Did not like this article. Hardly any of the problems listed with the cars were about reliability. They all had to do with comfort and quality, not what is mechanically wrong with it. Might just be me but if my backseat is “cramped” I wouldn’t call it unreliable. If my car breaks down constantly I would call it unreliable. Overall a poor article.

  • Avery ZJ

    Also I’m not a fan of any of these cars. So I’m not just sticking up for them.

  • matt

    “Wasn’t jaguar owned by ford at one time, or still is?” yeah, shows how much you know, don’t get out or read much do you. The Indians own land rover jaguar these days, ford does still supply engines to them.

  • 1motorhead

    This is why I don’t read consumer reports. The title of the article makes one believe that actual reliability would be reviewed. All I read about was ergonomic complaints or noise or ride comfort. That’s what a thorough test drive is for – but reliability, that is measured by mechanical/electrical issues during a period of ownership. Trouble brewing in Dearborn? Based on what? They’ve been building some great cars and trucks with cutting edge technology all on their own dime, not taxpayer funded government bailout money! I own Ford, Chrysler, Honda and Nissan products currently – all within a few years old from new. The only service visits I have had to make for recall work and for warrantied repairs due to equipment failures have been on the Honda Odyssey (2011 model).

    This article is biased and am utter failure and waste of time.

  • Bfloyd

    Ok, my best friends father owns a Ford dealership here in Columbia. Family owned for almost 75 years. I have been this guys friend for over 18 yrs. I have been in EVERY FORD imaginable. They are cheaply made, MECHANICALLY UNRELIABLE, rattling pieces of shit. The materials, fit and finish, and workmanship is absolutely horrid. I know it’s one mans opinion..I will be honest. I am a HUGE Chevy guy.. Just got rid of a Tundra that I traded my DEPENDABLE 01′ Silverado for because IT WAS A P.o.s…literally rode like a DUMP TRUCK. Went straight back to the dealer and got a new Silvy. Best thing I ever did. Good luck FoMoCo. Lol:)

  • jlcurtis

    seeing that my family has owned a few vehicles from every American brand and every time we get something OTHER THAN a ford it breaks down and is always something major. every ford vehicle we have owned has lasted very well compared to just about any other vehicle my self, my father, and his father have owned we will buy ford and continue to until they give us a reason not to. not some misleading post that states nothing about the reliability of the vehicle but what there colleagues think about vehicles. this lady that lives up the road from has a new explorer and she loves it so idk about what i read here.

  • jlcurtis

    amen!!!!

  • Juan

    Mechanics love Fords. Its their bread and butter. They typically just don’t own them. LOL

  • Fredrick

    Tell that to your DOG. Maybe it’ll believe you. I find things to be the other way around. The Ford is a good solid truck right till it’s time to trade it after 10 years while the Chevy turns into a rattle box after the first year.

  • Lloyd

    I have owned more than a dozen Fords dating back to 1974 and have never had an issue with any of them. Currently driving a 2013 Mustang, prior to that 2002 F350Superduty diesel, 1993 Saleen Mustang, 1989 Saleen Mustang, 1990 Ford Ranger, 1985 Mustang GT, 1982 Mustang GT, 1978 Ford F100, 1974 Mustang II, also in the mix a few work vehicles 1993 Ford F150 and a couple of early 90′s Ford Escorts. Other than tires, oil/filter and that sort of routine maintenance I have never had to spend any money on any of them. I love my Ford experience and wouldn’t buy elsewhere!

  • Whippet guy

    I’ll never buy a Ford again. Last Ford I bought, a Ranger, had the cruise control go on the last day of the warranty, which, unfortunately was a Sunday. Neither my dealer nor Ford of Canada would honor the warranty because I couldn’t report it until the next day, Monday, when the warranty had expired. Ford’s words were “that’s tough luck”!!!
    Screw them forever!

  • TCJ

    Couldn’t agree more! I have a 2013 Focus and the electronic steering assist was messed up from day one but the dealership didn’t lift a finger. I had to get the regional Ford customer service agent involved to force the dealership to fix my problem, and they were RUDE the whole time. I gave them a chance, but it’s the last chance they’ll get from me. I’d buy an F-150 but never again will I buy a Ford car of any type. The customer service at their dealerships lacks WAY behind that of Honda, Acura, and Lexus. They still have a long way to go before they regain the trust of America and their dealerships need a LOT of customer service training!!

  • Martin M.

    For as many times that C.R. has gotten things wrong, I’m surprised they’re still around let alone with the slightest hint of creditability.

    I think my Genesis Coupe should be #1 on this list because I hit the same red light every morning on my way to work!!!! Matter of fact, I think the state of Maryland should be banned because of a thorn bush next to my mail box that pokes me every time I get the mail and my flag pole rope came untied……. again!!!!
    My wife’s BMW is in the shop still (and again) with electrical issues which is beside the point, apparently that’s alright since it’s not a Ford, ….. just like the money pit ’09 Audi we tried to trade in.
    OMG, this and CR is BS and FUBAR!!!!!!! FTW
    TTFN,
    Martin M.

  • Eric James

    Ford….Quality Is Job….?
    Should have kept Mercury..they were more reliable.

  • Eric James

    Just to remind you about quality. …Who has had the most recalls in the last couple years, some being very dangerous? TOYOTA! ALMOST EVERY MODEL. Sometimes people should do research before commenting.

  • Boba Fett

    And the least reliable magazine award ? … Consumer Reports.

  • ta

    i cant believe this you call a car unreliable just because of a touch screen i have a 2011
    ford explorer i had it for two years and nothing ever broke

  • Steve

    Both J.D. Powers and CR had much the same responses from their surveys, which come from owners, not people brand-bashing. I think what’s lost here is the number of recalls that Ford has had on its new vehicles. Possible engine fires, brake issues, C-Max roof issues where they had to be reinforced, unintended acceleration problems due to sticky gas pedals. Tens of thousands of new Escape and Fusion owners told to park their cars and not drive due to possible engine fires. Those that remember the long, drawn out issue over speed controls in many Fords that really did catch fire might head their advice.

    When you have that many recalls in a short span on brand-new cars, of course the new owners are going to say they’re unreliable. Yes, the My Ford Touch system has glitches and flaws, which Ford admits they are trying to deal with. Nothing made up there either, but it’s a combination of both reliability and design issue. New vehicles possibly next year will have actually knobs.

    Some truck owners with Ecoboost may recall earlier models that had supercharger problems due to restricted air flow. If you look at the front plates, they’ve been put off to the side for awhile now. Looks like heck, but it’s possibly solved some of the problems. If you look at how Ford dealt with many issues, it’s similar to the outrage over Toyota’s Enormous recall some years back. Ironically, Ford treated owners far, far worse for very real problems than Toyota did for largely made-up or operator issues. Not perception, but real life.

    This will be the first year new Fusions are getting ready to be made in the USA. To point out some issues they may be having with their Mexico plants, Ford has new Lincoln shipped from Mexico to Michigan now for a thorough quality inspection. You don;t go through that expense for nothing. Just as they had held up the new Focus while paid Ford volunteers drove automatic-equipped Focuses around for tranny issues.

  • efy

    I wouldn’t say that. I have a ’12 Focus with the alleged “horrible” Poweshift transmission that has been problem-free for me fir 40k miles. Not only that, it’s fun, responsive, and smoother than CR makes it out to be. You can’t feel it shift; the only way to tell is by change in engine noise or looking at the tachometer. The car has been flawless.

  • MC_bot

    That’s fair, but you have to consider that CR calling a car non-reliable doesn;t mean every one of them will fail. It means that an unusually high percentage will have issues. Even 10% having trouble is probably enough to make a list like this.

  • MC_bot

    adn 40K miles on a ’12…get back to me when you make 80K, you aren’t even at the warranty level yet.

  • Mike

    I’m not seeing much that would tell me most cars on this list are not reliable, all I’m seeing is complaints about the interior or the ride quality. All I want to know is when I turn the key will the thing start? or can I count on it to get me from point A to B without issue??? Just because a car or truck does not have a large turning radius or has a less then quality made interior does not mean its not reliable.

  • Wldbilly

    Through building innovations and growing every brand, there will be challenges with all makers at time. Some more than others. Clearly Ford is building better vehicles than previous years and are in higher demand than most other auto makers due to design, value, and experience. Clearly quality still is job 1, which is why they have the best selling Trucks for 33 years……. Taking market share from Toyota and Honda is difficult and they have done just that. Hopefully GM and Chrysler continue building on current quality and design, competition brings better products to market for consumers. That is a great opportunity for us to capitalize on value and reliability. You can’t succeed without some failures………even though it impacts us.

  • Ermino

    You could also add Ford Transit from 2006-2013 to this list , since a lot of things break on these . The Focus C-max from 2011 we have at my job is very reliable though .

  • james k

    oh is that why the ford explorer is the best selling vehicle in its class

  • IcoHolic

    BS story, you’d be covered if that was true.

  • IcoHolic

    Consumer reports has had it in for Ford for 20 years. It’s almost laughable that infotainment usability issues go against reliability scores.

  • Frank

    This top ten least reliable doesn’t make sense, I remember reading a consumer reports last year and the explorer was in the upper top ten. This is clearly a bias rating against Ford.

  • Frank

    Review sponsored by GMC

  • Zeek

    You see anybody holding onto the higher priced foreign cars when they go out of warranty? I’ve owned all American, excluding a 2011 CL63. 2 Fords 1997 Cobra, 2007 GT500. 1 2007 Yukon Denali and a 2010 ZR1. Out of all of them the pricier ones had the most issues.