Texas Bill Collector Fined $3.2M for Harassing Consumers

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Texas Bill Collector Fined $3.2M for Harassing Consumers

Being harassed by your auto lender with debt-collection calls? The Federal Trade Commission recently fined Expert Global Solutions $3.2 million for repeatedly calling consumers at work.

The fine is a clear warning to auto lenders and other groups that the U.S. government will not tolerate violations to the Fair Debt Collection Practices Act. According to Richard Cordray, U.S. Consumer Financial Protection Bureau (CFPB) Director, “unfair, deceptive, or abusive practices are illegal.” In other words, be aware that if you’re continually being harassed, it could be illegal.

CFPB plans to start compiling consumer complaints about debt collection, which will include complaints related to auto loans. Expert Global Solutions was cited for repeatedly calling consumers at work despite the employer stating that the company doesn’t allow such calls. The U.S. Consumer Financial Protection Bureau is also weighing in on the case and the debt collection practices that were used by Expert Global Solutions.

[Source: Automotive News]

  • John Doe

    Most people know they are behind on their bill so calling does little to help. As a business owner I see first hand people at times getting behind on paying us. I talk with them and see If we can help and go from there. Never used and will never use outside collections. I believe all they do is complicate a situation and frankly are just kids most of the time who know nothing of the problems that can creep up in life to a person or family or even business. My 2 cents but they should not be allowed to call more than 1 time every 2 weeks.

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