The National Highway Traffic Safety Administration (NHTSA) has ended an investigation into about 1.6 million Ford vehicles, spurred by issues with the throttle body.
Ford has initiated a customer satisfaction campaign to address the problem, which affects the 2009 through 2013 Fusion and Escape, along with the Mercury Mariner and Mercury Milan from the same years. Customers who bring their vehicles into dealerships will receive a free reprogram for their control module software to negate the issue.
NHTSA received 1,147 complaints about this problem and Ford another 10,999 complaints, all of them alleging that cars would unexpectedly throw a service light and revert into “limp” mode, which limits the engine to just 900 rpm. Investigators concluded that there is a problem, but because the cars can still be driven to a service center, a recall was unnecessary.
NHTSA knows of one injury and 11 low-speed collisions that have resulted form these issues.
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