The National Highway Traffic Safety Administration (NHTSA) is looking into a series of complaints that allege that 2011 through 2014 Ford Explorer SUVs have an exhaust leak.
NHTSA hasn’t gone as far as to call it a defect investigation, but the agency knows that “owners are experiencing exhaust fumes or strange oders in the cabin,” spokesman Jose Alberto Ucles told Automotive News. “The agency is reviewing all available data and will take appropriate action as warranted.”
Ford has already issues a technical service bulletin to fix the issue of customers complaining about a strong exhaust odor in the cabin. “Some 2011-2013 Explorer vehicles may exhibit an exhaust odor in the vehicle with the auxiliary climate control system on. Customers may indicate the odor smells like sulfur,” reads the TSB. To fix the issue Ford has been “replacing the left side rear air extractor, installing a new drain valve, and applying new layers of undercoating.”
Despite this fix, some customers still complained that the smell was getting in.
Ford is clearly aware, but has yet to act further on the issue. “We are confident in our current methods for quickly identifying and addressing potential vehicle issues,” Ford spokeswoman Kristina Adamski said in an e-mail. “Our decisions are driven by the data available. When the data indicates a safety recall is needed, we move quickly on behalf of our customers.”
GALLERY: 2013 Ford Explorer Sport
[Source: Automotive News]
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