Imports and European automakers still reign supreme in customer satisfaction.
Overall satisfaction with the industry dropped for the second year in a row, albeit by one point to 82 on a 100-point scale. Of the top 10 brands in the latest study, seven were imports though American brands are narrowing the gap.
The study is based on phone and email interviews with 4,360 customers that purchased light vehicles in the past three years and was conducting from April 22 to May 29. Ranking at the bottom of the survey were Dodge (78) and Acura (77).
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[Source: Automotive News]
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