Elon Musk Cancels ‘Super Rude’ Customer’s Model X Order

Elon Musk Cancels ‘Super Rude’ Customer’s Model X Order

Tesla CEO Elon Musk has denied service to a customer for being “super rude.”

U.S. venture capitalist Stewart Alsop wrote a post claiming that Musk canceled his Model X pre-order following a phone conversation. It appears the phone conversation was in response to another post Alsop had written, where he complained about a delay in starting the Model X launch event and how the room was stuffed. In addition, Alsop didn’t get the chance to see the crossover and said that Musk presented an “amateur” slide show at the event with too much focus on safety. According to Alsop, he had put down a $5,000 deposit on a red Model X with black leather seats and the Ludicrous Speed option.

SEE ALSO: Owner Re-Selling Tesla Model X, Jacks Up Price by $80,000

Surprisingly, Musk’s rebuttal was a simple tweet, and his sentiment is understandable, since this isn’t the first time a luxury automaker has banned sales to certain customers. Automakers such as Ferrari and Lamborghini are known to be selective with who can purchase their vehicles and even the new Ford GT is having a selection process. Now, Tesla is no Ferrari or Lamborghini, but without ever hearing what happened during the phone conversation, we will likely never know the true story or just how “super rude” Alsop was on the phone to Musk.

You can read Alsop’s full post here.

Discuss this story on our Tesla Forum

  • smartacus

    News Flash Elon: You are in the public eye. Why should you can’t control this making the news?
    PS. Elon Musk spoke too soon for saying it’s a Slow News Day. Scion’s death was announced today.

  • smartacus

    And whatever happened to be nice be polite and the customer is always right?
    ESPECIALLY if the customer is an automotive journalist.
    (oh yeah, narcissists and megalomaniacs are above that sort of thing)
    We are looking at another Ferdinand Piëch here.

  • I also agree with the customer in this case. Driving all over the place, only to wait two hours just for Musk to show up, and then not actually getting to see the vehicle, is reason to complain. Admittedly, the customer could have stuck it out to wait until his (very high) number was called, but unlike Musk, he might not be able to just take the next day off to rest.

    News Flash Part 2, Elon: Not only are most of us not billionaires, but we don’t like to be reminded that the rules are different for you.

  • So…what…is Tesla just going to keep his deposit now?

    What if he’d blogged against Tesla after he took delivery?

    Deny a customer service?

    …stop him using Superchargers?

    This is a wake up call to anyone who supports this cashed-up child with huge dreams and no business sense.

    Its only news because its utterly poisonous to a companies image if a CEO acts like this.

    Id say more likely they were having production issues yet again and one less car to make helps the already sagging bottom line.
    They say there’s no such thing as bad publicity…in marketing college before the teacher slaps that garbage down fast and reminds the students “Sure, bravo for getting attention…but if everyone thinks you’re an a**hole it wasn’t worth it”.