Top 10 Least Dependable Automakers of 2016: J.D. Power

2
Top 10 Least Dependable Automakers of 2016: J.D. Power

High-tech features are proving more problematic than beneficial for some new car owners.

According to the J.D. Power 2016 U.S. Vehicle Dependability Study, problems with infotainment, navigation and in-vehicle communication systems have increased and now account for 20 percent of all customer-reported problems in this year’s study. In-car technology has collectively become the most problematic area in most vehicles and is the cause of the industry’s three-percent year-over-year decline in vehicle dependability.

This year’s study surveyed 33,560 original owners of 2013 model year vehicles and analyzed responses after three years of ownership. J.D. Power totaled how many problems vehicle owners experienced during the past 12 months to arrive at a score consisting of the number of problems per 100 vehicles, with a lower score reflecting higher quality.

SEE ALSO: Top 10 Worst Automakers of 2016: Consumer Reports

This year, the industry average is 152, which is worse than last year’s average of 147. The problem most often reported by vehicle owners are Bluetooth pairing and connectivity, as well as built-in voice recognition systems misinterpreting commands. Difficult-to-use navigation systems and navigation system inaccuracy are also among the 10 most frequently reported problems this year.

See the top 10 least dependable automakers of 2016 according to the study below.

10. Subaru

subaru-wheel

Subaru continues to perform under the industry average, with the Japanese automaker getting a score of 157 problems per 100 vehicles in 2015. This year, Subaru’s problems went up a bit to 166 making it the 10th least dependable automaker. The company fared better last year when it was the 12th least dependable.


9. Scion

scion-wheel

The good news is Scion is dead. The bad news is, Scion’s dependability could hurt Toyota in future studies now that the automaker is absorbing the models into its lineup. This year, Scion had 167 problems per 100 vehicles, a major increase compared to last year’s 121 figure. In fact, Scion finished well above the industry average last year and in ninth place overall. This year, it’s the ninth least dependable automaker, which is interesting because Toyota and Lexus are two of the most dependable.


8. Volkswagen

volkswagen-wheel

Diesel emissions scandal aside, Volkswagen owners are having plenty of problems with their vehicles. This year, the German automaker had 169 problems per 100 vehicles, slightly more than last year’s 165 number. In rose a few spots too – in a bad way – from 10th place in 2015.


7. Fiat

fiat-wheel

Somewhere, a Fiat executive is secretly jumping up for joy because the Italian automaker isn’t in last place. This year, the company managed to improve from being the least dependable automaker to being the seventh-least dependable, but it improved drastically. For this year’s study, owners reported 171 problems per 100 vehicles while last year, it had an astounding 273 problems.


6. Nissan

nissan-wheel

Nissan owners might want to pay attention, because last year the automaker finished 13th overall with 128 problems per 100 vehicles. This year, Nissan is near the bottom of the list with 173 problems per 100 vehicles.


5. Jeep

jeep-wheel

Jeep may have improved compared to last year’s ranking of being the third-least dependable automaker with 197 problems per 100 vehicles, but the American automaker is still struggling in the dependability category. This year, it had 181 problems per 100 vehicles, an improvement but not enough.


4. Land Rover

land-rover-wheel

Land Rover is similar to Jeep, improving but still performing significantly worse than the industry average. Last year, the company battled it out with Fiat for the honors of being the least dependable automaker with 258 problems per 100 vehicles. This year, owners reported 198 problems.


3. Smart

smart-wheel

Smart was actually not ranked in last year’s J.D. Power Vehicle Dependability Study due to a small sample size, but this year it joins the list in style. As the third-least dependable automaker, Smart owners reported 199 problems per 100 vehicles.


2. Ford

ford-wheel

Surprised to see Ford at the bottom of the list? The American automaker struggled significantly this year with 204 problems per 100 vehicles. Last year, the company had 188 problems and was the seventh-least dependable automaker.


1. Dodge

dodge-wheel

Topping the list of least dependable automakers of 2016 is Dodge, swiping away the crown Fiat, which resides under the same Fiat Chrysler Automobiles (FCA) umbrella. Last year, Dodge owners had 192 problems per 100 vehicles and this year it got worse with 208 problems reported. FCA has its work cut out with Chrysler, Fiat, Jeep and Dodge all falling under the industry average, making Ram the sole brand in the group to perform well on this year’s dependability study.

  • smartacus

    Sounds about right. I can’t see myself owning any Fubar-u, Scion, or Nissan. Those are just a waste of good raw materials that could have been used in an actual car or truck.

    And the whole Chrysler/Dodge/Jeep/FIAT family is probably best taken with a healthy dose of caveat emptor.
    -ditto VW and smart

  • BabyB

    I would poll any Subaru owner about how dependable their car is… excluding the Tribeca… I promise you that you’d get a good result. Love my Subaru. I will drive Subaru as long as I live.

« Back
SWEEPSTAKES – OFFICIAL RULES, TERMS AND CONDITIONS

AutoGuide.com’s Monthly Overlay Newsletter Signup – By subscribing to our email newsletter, Entrants are eligible to win one (1) Amazon.com Gift Card (value of $100.00 USD). One (1) winner will be chosen every month at random and contacted by VerticalScope Inc.’s staff. *Amazon.com is not a sponsor of this promotion. Except as required by law, Amazon.com Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods at Amazon.com or certain of its affiliated websites. For complete terms and conditions, see www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates. No expiration date or service fees.

1. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES. AGE/RESIDENCY RESTRICTIONS, VOID WHERE PROHIBITED.

2. PRIZE: One (1) Winner will be randomly selected every month to each receive: one (1) $100.00 Amazon.com Gift Card (the “Prize Supplier”). Total approximate retail value of all prizes is approximately $100.00 USD. Prizes are not transferable and no cash or prize substitution is allowed. Prize package is awarded "as is" with no warranty or guarantee, either express or implied.

3. ELIGIBILITY: From the time of entry through the final date of prize fulfillment, each contest entrant and selected entrant must be a permanent lawful citizen and resident residing in the 50 United States or the District of Columbia or in Canada, and be twenty one (21) years of age or older. VOID IN PUERTO RICO, THE U.S. VIRGIN ISLANDS, IN ALL FOREIGN COUNTRIES OUTSIDE OF THE UNITED STATES, AND ALL OTHER U.S. TERRITORIES OR CANADA AND POSSESSIONS AND WHERE PROHIBITED OR RESTRICTED BY LAW. Employees, officers, directors, agents and representatives, of the Sponsor and the Prize Supplier and each of their respective parent companies, affiliates, subsidiaries, advertising and promotion agencies, promotion partners and any entity involved in the development, production, implementation, administration or fulfillment of this Sweepstakes, and the immediate family members (e.g., spouse, mother, father, sister, brother, uncle, aunt, nephew, niece, grandparent, in-law, daughter and son, regardless of where they live) and persons living in the same household (whether or not related) of such individuals are not eligible to participate or win. Only one selected entrant per household. All decisions of the Sponsor with respect to this sweepstakes are final. The Sponsor shall have the right at any time to require proof of identity and failure to provide such proof may result in disqualification from the Sweepstakes.

4. ENTER BY INTERNET: You may enter this sweepstakes via the Internet by logging onto AutoGuide.com and subscribing to our email newsletter via the pop-up overlay.

5. SELECTION OF WINNER: One (1) Entrant will be selected by random selection who have subscribed to our email newsletter. The winner may be announced publicly on AutoGuide.com and will be contacted by VerticalScope Inc.’s staff. The winner will be required to provide a mailing address (that is not a P.O. box) to receive the prize which will be shipped free of charge.

6. ODDS OF WINNING: Odds of winning a prize are determined by the total number of eligible entries received.

7. RESTRICTIONS: The prize package consists of one (1) Amazon.com Gift Card with an approximate value of $100.00 USD. If prize cannot be awarded due to circumstances beyond the control of the Sponsor or Prize Supplier, no substitute prize will be awarded due to the unique nature of the prize. Sponsor and Prize Supplier shall not be liable to the winner or any person claiming through winner for failure to supply the prize or any part thereof, by reason of any acts of God, any action(s), regulation(s), order(s) or request(s) by any governmental or quasi-governmental entity (whether or not the action(s), regulations(s), order(s) or request(s) prove(s) to be invalid), equipment failure, utility failure, internet failure, terrorist acts, threatened terrorist acts, air raid, blackout, act of public enemy, earthquake, war (declared or undeclared), fire, flood, epidemic, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal) labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, or any other cause beyond Sponsor's or Prize Supplier's control (collectively, "Force Majeure Event"). Sponsor shall not be responsible for any cancellations, delays, diversions or substitutions or any act or omissions whatsoever by the performers/events, other transportation companies or any other persons providing any of these services and accommodations to passengers including any results thereof such as changes in services or accommodations necessitated by same.

8. CONDITIONS: By entering the Sweepstakes, entrants agree to be bound by the Official Rules, Terms and Conditions and that Sponsor has the irrevocable right to use in perpetuity entrants' names, user names, likenesses, photographs, voices, home mailing address, biographical and prize information, and entry materials, without notice to entrants and without compensation or obligation, in any and all media now or hereafter known throughout the world, in any manner whatsoever, to advertise and promote Sponsor, its products and services, the Sweepstakes, and for any other purpose except where prohibited by law. Entrant waives the right to assert as a cost of winning a prize any and all costs of verification and redemption or travel to redeem said prize and any liability which might arise from redeeming or seeking to redeem said prize. Sponsor is not responsible for fraudulent calls or emails made to entrants not by the Sponsor. If the Sweepstakes is not capable of running as planned by reason of damage by computer viruses, worms or bugs, tampering, unauthorized intervention, fraud, technical limitations or failures, any Force Majeure Event or any other cause which, in the sole opinion of Sponsor, could corrupt, compromise, undermine or otherwise affect the administration, security, fairness, integrity, viability or proper conduct of the Sweepstakes, Sponsor reserves the right, in its sole and absolute discretion, to cancel, terminate, modify or suspend all or any part of the Sweepstakes, and to select a winner from among all eligible entries received by Sponsor up until the time of such cancellation, termination, modification or suspension, as applicable. Sponsor reserves the right in its sole discretion to disqualify any individual that (i) tampers or attempts to tamper with the entry process or the operations of this Sweepstakes in any manner, (ii) violates the Official Rules, Terms and Conditions or (iii) acts in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. CAUTION: ANY ATTEMPT BY AN ENTRANT OR ANY OTHER INDIVIDUAL TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS SWEEPSTAKES IS A VIOLATION OF CRIMINAL AND CIVIL LAWS. SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK CIVIL AND/OR CRIMINAL PROSECUTION AND/OR DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW. Any expenses and receipt and use of the prize and federal, state and local taxes and fees applicable in connection with the prize awarded are the sole responsibility of the winner. An IRS Form 1099 will be issued in the name of the winner for the actual value of the prize received. This Sweepstakes is subject to all federal, state and local laws of the United States. VOID WHERE PROHIBITED. Sponsor, Prize Supplier, and their respective officers, directors, parent companies, affiliates, subsidiaries and advertising and promotion agencies, employees, representatives and agents are not responsible for and shall not be liable for (i) any injuries, losses or damages of any kind caused by a prize resulting from acceptance, possession or usage of the prize, or (ii) printing, distribution or production errors. Sponsor or its affiliates may rescind any promotion found to contain such errors without liability at its or their sole discretion.

9. SPONSOR: The Sponsor of this contest is VerticalScope Inc. (the owner and operator of AutoGuide.com), 111 Peter Street, Suite 700, Toronto, Ontario, M5V 2H1.

Subscribe to our email newsletter and automatically be entered to win.
*Restrictions apply. See offer for details

Get Breaking Automotive News, Reviews and Video in your Facebook Feed!

Already Liked