Customer satisfaction in the automotive industry continues to increase. Continue Reading...
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Not all customers are satisfied with their dealership experiences. Continue Reading...
The J.D. Power 2017 Customer Satisfaction Index Study has been released. Continue Reading...
FCA brands are being roasted in this survey. Continue Reading...
Overall customer satisfaction with dealer service rose in 2016. Continue Reading...
Car owners nationwide are taking advantage of complimentary or prepaid maintenance programs. Continue Reading...
Two American automakers have topped the J.D. Power U.S. Customer Service Index (CSI) Study for the first time. Continue Reading...
In the just-released 2013 Customer Survey Index (CSI) released by J.D. Power and Associates, GMC was the top ranked automaker among mass market brands. Continue Reading...
For the fifth consecutive year, Lexus is ranked the highest amongst luxury brands on the J.D. Power and Associates Customer Survey Index (CSI) for customer satisfaction with dealer service. Continue Reading...
J.D. Power and Associates released its 2012 U.S. Customer Service Index (CSI) and Porsche topped the list of German brands for customer satisfaction with dealer service. The study surveys satisfaction from more than 84,000 owners of 2009-2011 model year vehicles who visited a dealer service department for maintenance or repair work. Five areas are rated… Continue Reading...