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Car owners nationwide are taking advantage of complimentary or prepaid maintenance programs.
Two American automakers have topped the J.D. Power U.S. Customer Service Index (CSI) Study for the first time.
J.D. Power and Associates released its 2012 U.S. Customer Service Index (CSI) and Porsche topped the list of German brands for customer satisfaction with dealer service.
The study surveys satisfaction from more than 84,000 owners of 2009-2011 model year vehicles who visited a dealer service department for maintenance or repair work. Five areas are rated in the survey: service quality, service initiation, service advisor, service facility, and vehicle pick up.
This isn’t the first time Porsche found its way to the top of a J. D. Power list, last year the 911 was rated as the “most reliable sports car“ by the agency.
Topping the list of luxury brands was Japanese automaker Lexus, with an overall CSI score of 861, performing well in service initiation, facility, and service quality. Following Lexus was Cadillac, Jaguar, Acura, and Porsche. Audi achieved the greatest improvement from 2011.