Lincoln Tops Customer Satisfaction Index

Lincoln Tops Customer Satisfaction Index
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Back in 2009, customer satisfaction with major automakers reached an overall ranking of 84 out of 100 on the American Customer Satisfaction Index (ACSI). That mark has been reached again this year, showing that new car buyers are satisfied with major automakers. Continue Reading...

Marchionne Says Improving Chrysler Dealership Customer Satisfaction a Top Priority

Marchionne Says Improving Chrysler Dealership Customer Satisfaction a Top Priority
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Despite Chrysler experiencing a 26-percent growth in sales last year, CEO Sergio Marchionne is still not pleased with the customer experiences at Chrysler’s dealerships. According to the latest J.D. Power and Associates Sales Satisfaction Index Study, Chrysler Group’s Jeep, Ram and Dodge brands were three of the brands in the bottom four among mainstream, non-luxury… Continue Reading...
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