Customer satisfaction in the automotive industry continues to increase. Continue Reading...
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FCA brands are being roasted in this survey. Continue Reading...
Overall customer satisfaction with dealer service rose in 2016. Continue Reading...
The Costco Auto Program is a great way to buy a new vehicle. It takes the hassle and stress out of this often torturous process by guaranteeing a low price and unprecedented levels of service. Continue Reading...
Lexus has claimed top honors on a recent U.S. customer service satisfaction study, while the industry overall saw a decline in customer satisfaction scores. Continue Reading...
Michelin came out on top in three of four categories in J.D. Power’s 2013 U.S. Original Equipment Tire Customer Satisfaction Study. Continue Reading...
Back in 2009, customer satisfaction with major automakers reached an overall ranking of 84 out of 100 on the American Customer Satisfaction Index (ACSI). That mark has been reached again this year, showing that new car buyers are satisfied with major automakers. Continue Reading...
Overall, drivers are more satisfied with their insurance companies this year than last, according to J. D. Power’s 2012 U.S. Auto Insurance Study. Continue Reading...
Despite Chrysler experiencing a 26-percent growth in sales last year, CEO Sergio Marchionne is still not pleased with the customer experiences at Chrysler’s dealerships. According to the latest J.D. Power and Associates Sales Satisfaction Index Study, Chrysler Group’s Jeep, Ram and Dodge brands were three of the brands in the bottom four among mainstream, non-luxury… Continue Reading...
Pied Piper’s study uses a patent pending process to tie ‘mystery shopping’ measurement and scoring to actual sales success. Continue Reading...