AutoGuide News Blog
The AutoGuide News Blog is your source for breaking stories from the auto industry. Delivering news immediately, the AutoGuide Blog is constantly updated with the latest information, photos and video from manufacturers, auto shows, the aftermarket and professional racing.
Car owners nationwide are taking advantage of complimentary or prepaid maintenance programs.
Two American automakers have topped the J.D. Power U.S. Customer Service Index (CSI) Study for the first time.
In an era where almost anything can be done online, vehicle owners still prefer to call ahead and schedule their service appointments than to schedule it online or drop by the dealership unannounced.
For the third year in a row Lexus has taken the top spot in J.D. Power’s annual Customer Service Index Study, which rates the satisfaction by owners and lessees of their dealership service department.
On a 1,000 point scale, Lexus achieved 846 points, with Jaguar placing second at 837 and Cadillac third at 830 in the ‘Luxury Brand’ survey. At the bottom of the list for luxury automakers was Land Rover with just 785 points, while Volvo (788) and Audi (794) placed just ahead.
In the ‘Mass Market Brands’ category MINI topped the list with 805 points, with GMC in seconds at 803 and Buick in third at 799. Following those was Chevrolet at 792, placing all of GM’s brands near the top of the index.
The lowest scoring mass market brands included Suzuki (724), Jeep (728) and Nissan (731).
Of the 97,300 owners and lessees surveyed, just 7 percent felt their dealer tried to sell unnecessary work, with those respondents averaging a rating of 642, versus an average of 780 for those who felt otherwise.
GALLERY: J.D. Power Customer Service Index
Reclaiming the top spot for 2008, Jaguar now holds the title for four of the past five years
Jaguar has once again been awarded the top spot in the J.D. Power & Associates Sales Satisfaction Index (SSI) Study. After missing out for 2007, Jaguar’s return to the top of the list is the company’s fourth first-pace ranking in the past five years.
The Study, which has been run by J.D. Power for the past 22 years, is based on responses from 35,805 new-vehicle buyers who registered their vehicles in May 2008. The survey is based on five factors: the dealership facility, the sales staff, the paperwork and finance process, the delivery process and the vehicle price.
For 2008 Jaguar also placed first in the J.D. Power & Associates Customer Service Index (CSI) Study for the second year in a row.
Official release after the jump: