Michelin came out on top in three of four categories in J.D. Power’s 2013 U.S. Original Equipment Tire Customer Satisfaction Study. Continue Reading...
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According to a new study by J.D. Power and Associates, run-flat tires are more likely to be replaced due to a flat or a blowout compared to conventional tires. Continue Reading...
Quality is an ever-moving target; it’s something automakers have to constantly monitor. And like the Mongol hordes conquering vast swaths of Asia in the 13th century, problems can easily overwhelm an unsuspecting company’s defenses. Like arrows toppling a mighty war elephant, just a few small issues can devastate even the most reliable vehicle on the… Continue Reading...
For the second year in a row, Lexus topped J.D. Power and Associates dependability study and the Lexus RX crossover had the fewest reported problems. Continue Reading...
User satisfaction with factory-installed navigation systems is on the decline while the number of drivers turning to their smartphone for directions is rising. Continue Reading...
Fuel economy remains the most influential purchase reason for buyers when shopping for new vehicles, according to the latest J.D. Power and Associates 2013 Avoider Study. Continue Reading...
For the third consecutive year, Mini sits on top of the J.D. Power Sales Satisfaction Index among mass-market brands, while Lexus takes the top spot for the second consecutive years among luxury brands. Continue Reading...
Despite finally starting to gain traction, EVs and plug-in hybrids will continue to struggle until prices decrease according to a new study. Continue Reading...
Infotainment systems are increasingly important in new car purchases, and a new J.D. Power study released today reveals that customers who opt for premium audio system are more satisfied with their new car overall. Continue Reading...
In a recent study released by J.D. Power Asia Pacific, overall customer satisfaction with new-vehicle sales has declined, while fuel efficiency is the most frequently cited factor in choosing a new vehicle. Continue Reading...
While interior comfort used to be reserved for luxury cars, better seats are finding their way into the cheaper compact and subcompact segments according to J.D. Power and Associates’ latest study. Continue Reading...
It turns out that hand-free communication and controls in a new car tend to make new vehicle owners happier with the overall performance of their new car, according to J.D. Power and Associates. Continue Reading...
A vehicle appeal study of 2012 models has just been released by J.D. Power and Associates, and it shows that smaller cars are becoming more desirable for consumers. Continue Reading...
Overall, drivers are more satisfied with their insurance companies this year than last, according to J. D. Power’s 2012 U.S. Auto Insurance Study. Continue Reading...
Lexus is taking top honors for the second year running in J.D. Power and Associates’ “Initial Quality Study,” though second place is shared between Jaguar and Porsche for a marginally-worse score. Continue Reading...
There are a lot of car stereotypes out there, like that Toyota builds dull appliances. While true on many fronts, the Japanese automaker does also make exciting sporty cars like the Scion FR-S, and Lexus LFA, both praised for their exhilarating rides, edgy styling and pulse-raising performance. But there’s another stereotype that needs to be… Continue Reading...
J.D. Power has released a study today which details the top five new technologies which car buyers want in their cars. Continue Reading...
Utilizing auto insurance is a reality we all must face once and a while, and according to J.D. Power and Associates, the services provided to the public are slowly getting worse. The findings from the U.S. auto claims satisfaction study show that the overall level of customer satisfaction, when it comes to the auto claims experience… Continue Reading...
Car and Driver has published an article expressing its gripes with J.D. Power’s Initial Quality Study, stating that its results tell us less about a vehicle’s defects then we might think. J.D. Power’s IQS measures new-vehicle quality after 90-days of ownership and has done so since 1987, but the advent of more technologically advanced features… Continue Reading...
AutoGuide.com would like to announce that Charles Britt of Butler, Tn., is the recipient of a $500 Discount Tire gift card. Britt was randomly selected from the thousands of entries to the AutoGuide.com/J.D. Power Audience Survey. Polling members of AutoGuide’s Forum Network, the survey asked questions to find out how social media and other online… Continue Reading...
Want to win $500 towards a set of tires? You could be the lucky winner of a Discount Tire voucher for 500 big ones just be filling out a survey being put on by AutoGuide.com and J.D. Power. The AutoGuide Audience Survey will ask questions regarding how social media and other online tools help… Continue Reading...
Despite poor showings in various quality surveys, not to mention anecdotal evidence abound, Volkswagen is tackling its vehicle quality problems head on, and is openly discussing the steps it will take to remedy them. The J.D. Power Initial Quality Survey, regarded as the gold standard among industry types, pegged VW at 29th out of 32… Continue Reading...
Some good news for this recession: according to J.D. Power and Associates, the cars on sale today are more appealing than ever before—all the better to win consumers in this difficult economy. Most appealing? How is J.D. Power able to gauge this seemingly-subjective criteria? Through customer surveys of 80 vehicle attributes, combined with sales figures,… Continue Reading...
Ford‘s meteoric rise may have hit a speedbump with the latest J.D. Power Initial Quality results showing the Blue Oval at its worst ranking in a decade, coming in at 23rd. Meanwhile, perrenial quality champion Toyota rebounded from 21st last year to 7th this year, after an annus horriblus of recalls, lawsuits and quality defects… Continue Reading...