This year’s JD Power Initial Quality Study had a few surprises and you might be shocked to hear which vehicles were most problem free. Continue Reading...
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Electric car manufacturers are quick to point out that the current range offered by their vehicles is more than enough to satisfy the driving needs of the majority of Americans. In fact, according to Nissan the average daily commute is just 29 miles. And yet consumers demand significantly more before they will view an EV… Continue Reading...
In a recent study released by J.D. Power Asia Pacific, overall customer satisfaction with new-vehicle sales has declined, while fuel efficiency is the most frequently cited factor in choosing a new vehicle. Continue Reading...
Back in March, Ford started rolling out its MyFord Touch update, hoping to address several of the issues customers were complaining about. Continue Reading...
J.D. Power and Associates released its 2012 U.S. Customer Service Index (CSI) and Porsche topped the list of German brands for customer satisfaction with dealer service. The study surveys satisfaction from more than 84,000 owners of 2009-2011 model year vehicles who visited a dealer service department for maintenance or repair work. Five areas are rated… Continue Reading...
With Toyota vehicles dominating their segments in the latest J. D. Power and Associates 2012 Dependability Study, as a brand, Lexus claimed the top spot as the overall most dependable brand. And we know, technically Lexus is Toyota, but owners of Lexus vehicles topped the rankings with 86 problems per 100 vehicles. Toyota as a… Continue Reading...
The gains in quality were largely due to a reduction in problems relating to vehicle exterior and engine/transmission components, as well as significant strides in the minivan sector (which saw a reduction of some 265 problems per 100 vehicles). Continue Reading...
The study found that in 2011, vehicle owners reported on average, some 7.2 problems per 100 vehicles (PP100) regarding the vehicle interior, and 11.6 PP100 of those were related to interior design issues. Continue Reading...
Some good news for this recession: according to J.D. Power and Associates, the cars on sale today are more appealing than ever before—all the better to win consumers in this difficult economy. Most appealing? How is J.D. Power able to gauge this seemingly-subjective criteria? Through customer surveys of 80 vehicle attributes, combined with sales figures,… Continue Reading...
Lincoln received the top award for from J.D. Power and Associates in their annual durability study, narrowly beating out Lexus as well as all other brands sold in America. Two models from Lincoln in particular received shout-outs: the MKZ was the highest-ranked in the category of Entry Premium, and the Navigator captured the Large Premium… Continue Reading...