J.D. Power’s Initial Quality Study (IQS) is closely watched by automakers, media and the car-buying public. But does this highly influential report deserve the attention it receives? Continue Reading...
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J.D. Power released its latest Initial Quality Study (IQS) earlier today. This highly anticipated report is loaded with information about how well automakers are doing and the 2015 installment is particularly fascinating. Continue Reading...
J.D. Power just released the results of its 2015 Vehicle Dependability Study. Plenty of automakers deserve praise, but others, well, not so much… Continue Reading...
J.D. Power just released its annual Vehicle Dependability Study (VDS). This closely monitored report gives automakers and consumers a good idea of how well the industry is doing when it comes to quality. Continue Reading...
Nissan’s all-new 2015 Murano crossover looks like a winner. It’s stylish, comfortable and drives well, but these aren’t the only feathers in its cap. Quality should be another one of this vehicle’s strong suits. Continue Reading...
Turbochargers are becoming more and more popular. Automakers are constantly looking for ways to improve their fuel-economy figures without sacrificing performance and these little exhaust-driven blowers can really help out. Continue Reading...
General Motors and Ford are putting renewed focus on quality. Each company had its share of issues in recent years but they’re taking a similar – and probably controversial – approach to improving. Continue Reading...
Tesla’s Model S sedan scored an unprecedented “99 out of 100” from Consumer Reports last year, but the glowing endorsement from this influential publication could turn out to be short lived. Sources indicate the reliability of this car may have taken a slide. Continue Reading...
The folks at Kelley Blue Book have released their annual Brand Image Awards. The study, now in its seventh year, honors automakers for excelling in certain areas. Categories include things like best performance brand, most refined brand and most trusted brand. Overall there are 13 winners and the results may surprise or even appall you…. Continue Reading...
Consumer Reports’ 2014 Car Brand Report Card has been published and not surprisingly luxury automakers dominate the top of this list. Continue Reading...
Have you been anxiously waiting for the 2014 Jeep Cherokee? In spite of long delays the company is finally getting its act together and the new compact SUV should start to arrive at dealerships over the next 10 days. Continue Reading...
J.D. Power released the results of its latest Initial Quality Study at this month’s Automotive Press Association luncheon in Detroit. The survey had some very surprising results. Continue Reading...
Six of the Top 10 Least Reliable Cars and Trucks on the road are Ford products. At least, that’s according to data provided by Consumer Reports, a non-profit organization that tests everything from toasters to homeowner’s insurance. This lopsided result has raised a lot of questions, like: Are Blue-Oval vehicles really that troublesome or is… Continue Reading...
Since its founding in 1936, Consumer Reports has become the go-to source for shoppers. From new refrigerators to bottles of wine, Blue-ray players to homeowner’s insurance, if it’s on the market it’s likely the non-profit organization has scientifically tested it. Of course the consumer watchdog is probably most famous for its vehicle reliability ratings. Continue Reading...
Like veteran 911 operators AutoGuide’s expertly trained staff is here to help at anytime, day or night… as long as they can respond via e-mail and at their convenience. Ask AutoGuide is our newest weekly feature and it’s off like a prom dress. Continue Reading...
Quality is an ever-moving target; it’s something automakers have to constantly monitor. And like the Mongol hordes conquering vast swaths of Asia in the 13th century, problems can easily overwhelm an unsuspecting company’s defenses. Like arrows toppling a mighty war elephant, just a few small issues can devastate even the most reliable vehicle on the… Continue Reading...
User satisfaction with factory-installed navigation systems is on the decline while the number of drivers turning to their smartphone for directions is rising. Continue Reading...
You might want to think twice about buying a new muscle car from Dodge, Chevrolet or Ford this year. Continue Reading...
The numbers have been tallied and the data compiled in Consumer Reports’ latest Auto Reliability Survey. Toyota has a lot to be happy about but Ford has taken a tumble. Continue Reading...
General Motors wants your money, but it wants you to feel good about handing it over which is why the car giant combined its product quality and customer experience organizations under one leader: Alicia Boler-Davis. Continue Reading...
Nissan is taking new steps to improve customer satisfaction by creating a new position within the company dedicated to improving the brand’s quality. Continue Reading...
Ford will tell you how the F-150 beat the Chevrolet Silverado in the 2012 Best Value in America awards, but it won’t tell you that the company also lost to Chevrolet. A press release titled “F-150 wins Best Value Award” might seem pretty simple, but the eighth annual “Best Value in America” award isn’t quite… Continue Reading...
Kia will hold off on expanding its production facilities and sales targets in favor of improving the quality of its vehicles, CEO Lee Sam-ung told Automotive News at a launch event for its new Rio hatchback. “Quantitative growth is important, but qualitative growth is also important. We plan to focus on improving product quality and… Continue Reading...
Despite poor showings in various quality surveys, not to mention anecdotal evidence abound, Volkswagen is tackling its vehicle quality problems head on, and is openly discussing the steps it will take to remedy them. The J.D. Power Initial Quality Survey, regarded as the gold standard among industry types, pegged VW at 29th out of 32… Continue Reading...