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Are you frustrated with your car’s nav system? Join the club – a new study out by J.D. Power and Associates Reports says that drivers are annoyed with their navigation systems.
Consumers are reporting that they are becoming increasingly frustrated with their in-car navigation and infotainment systems. The problem seems to be complexity of these systems, and drivers think that the systems available aren’t easy to use. Topping the list of complaints is the “Address/street/city not found”, followed by “Difficulty inputting destination,” “Route provided was not direct” and “Difficulty using voice recognition controls.” And instead of making these systems easier to use, manufacturers are adding even more features, such as climate controls.
“Routing the primary function of a navigation system is obviously an issue and will continue to be,” said Andy Bernhard, director at J.D. Power and Associates. “However, for nearly 10 years, the importance of ease of use has been emphasized by owners, and the continued high level of problems in this area begs the question: is the industry listening to how owners want to interact with their system?”
J.D. Power and Associates also ranked the top systems based on consumer satisfaction, and leading the way is the Garmin system that comes with the Dodge Charger and Chrysler 300, as well as the Hyundai Mobis that’s found in the Hyundai Genesis Coupe. At the bottom of the list is the Alpine Electronics unit found in a few Mercedes-Benz models, TeleNav in the Lincoln MKX and DENSO in the Toyota RAV4.
If you have GPS or an infotainment system in your vehicle, do you find it too complicated to use? Let us know in the comments section below.
Arguing and driving – it’s sometime hard to separate the two in the car, especially when it comes to spouses. A British survey conducted by car accessories retailer Halfords says that than 70 percent of drivers admit to being involved in some sort of in-car argument in the last month and 18 percent confessed they have in-car fights at least once a week. In the US, drivers fair a bit better – navigation software producer TeleNav did a similar survey and found that 55 percent of respondents reported being involved in arguments while driving.
In the Halfords study, 65 percent said that the fights started because of the other person’s poor navigation skills. And here’s a no-brainer – 80 percent of the women polled complained that their partners never looked at the directions before hand, while 85 percent argued because of the driver’s refusal to ask for directions once they got lost.
And we’re not so different on this side of the pond. The TeleNav survey found that the most common reason for road rage between couples was due to opposing views on how to get to a location and refusing to ask for directions. To add insult to injury, 17 percent of respondents accused the other of being a bad driver.
So how do you resolve this issue? Getting a GPS would solve the problem. However, we don’t really have any concrete solutions about how to do away with fights that start because of bad driver accusations. An old saying comes to mind: “If you don’t have anything nice to say, then don’t say anything at all.” That is, at least, until you reach you destination, and you don’t have to worry about walking the rest of the way.
[Source: Kicking Tires]