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The buy back statement originally came from GM CEO Dan Akerson, but GM’s PR department stepped in by backpedaling on that offer. Nonetheless, after receiving a couple dozen inquiries on the buy back program, GM says that they’ll ultimately buy back the Volts from any unhappy customers. Meanwhile, they’ll continue to urge current owners to take advantage of their loaner program.
The investigation into the fire is still ongoing, but neither GM nor NHTSA have reports of fires from actual customers. We’re still happy to see that GM’s actions will continue to be guided by their customers’ satisfaction.
[Source: Detroit News]
General Motors is clearly taking the initiative in doing damage control with their Chevrolet Volt, first offering free loaners to Volt owners during the NHTSA investigation, and now offering to buy back Volts from any concerned owner. GM reassured that the cars are safe, but will have no reservations in purchasing back the vehicles.
They also reiterated that once the investigation is over, they will recall all of the 6,000-plus Volts on the road in order to repair them once the cause of the fires are determined.
Unfortunately all the negative media surrounding the fire risk doesn’t really emphasize that they occurred in extreme testing situations – situations that could probably cause traditional gasoline-powered vehicles to burst into flames. Nissan‘s Leaf has not had any post-crash fire incidents due to its battery being air-cooled rather than liquid-cooled.
GM did announce that 16 current Volt owners inquired about the loaner car program but only two have taken advantage of it.
[Source: Associated Press]