J.D. Power Survey Shows Toyota, Lexus Rebounding, Ford At All-Time Low

Derek Kreindler
by Derek Kreindler

Ford‘s meteoric rise may have hit a speedbump with the latest J.D. Power Initial Quality results showing the Blue Oval at its worst ranking in a decade, coming in at 23rd. Meanwhile, perrenial quality champion Toyota rebounded from 21st last year to 7th this year, after an annus horriblus of recalls, lawsuits and quality defects that saw millions of vehicles recalled.

Toyota’s Lexus brand captured the top spot, up from 4th, followed by Honda, Acura, Mercedes-Benz and Mazda. Porsche, last year’s leader, finished 6th. Ford was said to be dinged due to transmission issues, as well as consumer dissatisfaction with both the SYNC and MyFordTouch/MyLincolnTouch infotainment systems, which were said to be glitch-prone and unintuitive.

While the J.D. Power survey is regarded as a gold standard among consumers, the survey only measures problems within the first 90 days of ownership, and does not take long-term reliability into account.

Derek Kreindler
Derek Kreindler

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