Porsche Rated Top German Brand in US for Service
J.D. Power and Associates released its 2012 U.S. Customer Service Index (CSI) and Porsche topped the list of German brands for customer satisfaction with dealer service.
The study surveys satisfaction from more than 84,000 owners of 2009-2011 model year vehicles who visited a dealer service department for maintenance or repair work. Five areas are rated in the survey: service quality, service initiation, service advisor, service facility, and vehicle pick up.
This isn’t the first time Porsche found its way to the top of a J. D. Power list, last year the 911 was rated as the “ most reliable sports car” by the agency.
Topping the list of luxury brands was Japanese automaker Lexus, with an overall CSI score of 861, performing well in service initiation, facility, and service quality. Following Lexus was Cadillac, Jaguar, Acura, and Porsche. Audi achieved the greatest improvement from 2011.
In the mass market segment brands, MINI ranked the highest for the second straight year while Buick, GMC, Chevrolet, and Hyundai rounded off the top five.
Jason Siu began his career in automotive journalism in 2003 with Modified Magazine, a property previously held by VerticalScope. As the West Coast Editor, he played a pivotal role while also extending his expertise to Modified Luxury & Exotics and Modified Mustangs. Beyond his editorial work, Jason authored two notable Cartech books. His tenure at AutoGuide.com saw him immersed in the daily news cycle, yet his passion for hands-on evaluation led him to focus on testing and product reviews, offering well-rounded recommendations to AutoGuide readers. Currently, as the Content Director for VerticalScope, Jason spearheads the content strategy for an array of online publications, a role that has him at the helm of ensuring quality and consistency across the board.
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