Lincoln to Compensate Dealers for MKZ Delivery Delays

Stephen Elmer
by Stephen Elmer
NEW YORK, NY – DECEMBER 03: Ford Unveils New Brand Direction For Lincoln At New York Press Event on December 3, 2012 in New York City. (Photo by Bryan Bedder/WireImage)

After numerous delivery delays on the MKZ, Lincoln is offering its dealers cash assistance to make up for customer’s lost money.

The cash will be for customers who have lost money waiting for their new MKZ, whether through extended leases or money spent on rental cars.

“We know there are a lot of customers who have ordered vehicles who have been waiting,” said Kevin Cour, Lincoln sales and service manager. There are some “who have extended their existing lease multiple months,” said Cour. “We’re going to assess how big of a share of the dealers’ total new vehicle business is attributable to the MKZ. Then we will provide a payment relative to that.”

In the interview with Automotive News, Cour declined to comment on what exactly is causing the delay in production launch, saying “we have not had any substantial quality issues.”

Ford did reveal to dealers last week that it has been shipping MKZs to its Flat Rock, Mich., assembly plant for safety inspections, as its plant in Mexico can’t keep up with the volume of vehicles being produced.

[Source: Automotive News]

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Stephen Elmer
Stephen Elmer

Stephen covers all of the day-to-day events of the industry as the News Editor at AutoGuide, along with being the AG truck expert. His truck knowledge comes from working long days on the woodlot with pickups and driving straight trucks professionally. When not at his desk, Steve can be found playing his bass or riding his snowmobile or Sea-Doo. Find Stephen on <A title="@Selmer07 on Twitter" href="http://www.twitter.com/selmer07">Twitter</A> and <A title="Stephen on Google+" href="http://plus.google.com/117833131531784822251?rel=author">Google+</A>

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  • Doc Zhivago Doc Zhivago on Sep 21, 2013

    This may be an issue across Ford's entire product line. My 2014 truck was ordered in July and here it is in late Sept and the dealer has no idea when it will get here.

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