Class Action Lawsuit Filed Against Ford Over MyFord Touch Infotainment System

Jason Siu
by Jason Siu

A new class action lawsuit has been filed on behalf of purchasers of Ford vehicles equipped with the MyFord Touch infotainment system, alleging that vehicles equipped with the systems are plagued with serious defects. News of the filing comes on the same day Ford has admitted its hybrid Fusion and C-Max models do not live up to their bold fuel economy claims.

The gripes surrounding the MyFord Touch system have been well documented since its arrival in 2010, with many owners taking to the Internet complaining that the system often fails to perform the features advertised.

SEE ALSO: Ford Admits Hybrids Fail at MPG Claims: Fix Issued

The suit was brought by the Center for Defensive Driving, a nonprofit educator in Torrance, California. The Center for Defensive Driving claims that it had leased a 2013 Ford F-150 Lariat and suffered from numerous issues including a system lockup and total system failure, periodic non-responsiveness to devices such as MP3 players, and periodic non-responsiveness to voice commands. According to the suit, the F-150’s MyFord Touch unit had failed or locked up no fewer than 27 times between February 22, 2013 and July 1, 2013. The law firm Grant & Eisenhofer is co-counsel to the plaintiffs.

“The MyFord Touch problems in Ford vehicles are legion and now well-documented,” said Adam Levitt, a Grant & Eisenhofer director and head of the firm’s Consumer Practice group. “Had consumers known about the numerous and widespread issues with the system in Ford’s cars, they would not have purchased or leased these vehicles. We intend to see that they are properly compensated for defective systems, and will call on Ford take affirmative steps to see that customers’ expectations are met.”

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Jason Siu
Jason Siu

Jason Siu began his career in automotive journalism in 2003 with Modified Magazine, a property previously held by VerticalScope. As the West Coast Editor, he played a pivotal role while also extending his expertise to Modified Luxury & Exotics and Modified Mustangs. Beyond his editorial work, Jason authored two notable Cartech books. His tenure at saw him immersed in the daily news cycle, yet his passion for hands-on evaluation led him to focus on testing and product reviews, offering well-rounded recommendations to AutoGuide readers. Currently, as the Content Director for VerticalScope, Jason spearheads the content strategy for an array of online publications, a role that has him at the helm of ensuring quality and consistency across the board.

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  • Mark Gold Mark Gold on Jul 17, 2013

    I blame Microsoft for this mess. They're Ford's technology partner on MyFord Touch, and the same people who brought us the BSOD (Blue Screen of Death). I'm just sayin'.

    • Harry b Harry b on Jul 18, 2013

      bottom line is "ford Motor Co. " has ther name on it and all of the reps have constantly declared that nothing is wrong ..

  • Rob Rob on Jul 18, 2013

    Microsoft only provides the technology, it is up to Ford to implement it properly.