GM Expands Online Shopping Tools For Buyers

Sami Haj-Assaad
by Sami Haj-Assaad
The 2014 Chevrolet Corvette Stingray, equipped with the available Z51 Performance Package, is capable of accelerating from 0 to 60 mph in 3.8 seconds, braking from 60 to 0 in 107 feet, and sustaining 1.03 g in cornering.
Everyone has an interesting dealership experience, usually involving a stressful and pushy salesperson. GM is thinking of changing the way dealerships treat customers with its new “Shop, Click, Drive” Online shopping tools.

The tool allows prospective buyers to get estimated pricing of a specific product online and review all of the available incentives as well as learn about and choose financing and insurance products and get information about trade-in value. The information is available to customers 24 hours a day, seven days a week.

The program is opt-in on a per-dealer basis, and is available to approximately all of GM’s 4,300 US dealers, and will cover Chevrolet, GMC, Buick and Cadillac products.

“We want to make it easier and simpler for dealers to connect with customers who are looking to combine the convenience of online shopping with the personal service of a neighborhood dealership,” said GM’s Kurt McNeil, vice president, U.S. Sales Operations. “We engaged dealers to help us develop ‘Shop-Click-Drive’ to address this need.”

The company hopes that the new tool will help dealers engage with customers in a more relaxed and stress free way. Other automakers have toyed with the idea of online shopping, with Nissan recently teaming up with Amazon to connect buyers with dealerships.

Sami Haj-Assaad
Sami Haj-Assaad

Sami has an unquenchable thirst for car knowledge and has been at AutoGuide for the past six years. He has a degree in journalism and media studies from the University of Guelph-Humber in Toronto and has won multiple journalism awards from the Automotive Journalist Association of Canada. Sami is also on the jury for the World Car Awards.

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Join the conversation
  • Jay barbeau Jay barbeau on Nov 06, 2013

    Just another reason to hide behind a computer screen. Today people are way too afraid of human contact. And your comments about 'pushy' salespeople is so out of touch with what's really going on today as far as salespeople training!!

    • See 2 previous
    • Jay barbeau Jay barbeau on Nov 07, 2013

      Porche and Audi