Cadillac, Buick Top J.D. Power Customer Service Index
Two American automakers have topped the J.D. Power U.S. Customer Service Index (CSI) Study for the first time.
Cadillac ranked highest among the luxury brands for customer satisfaction with dealer service, while Buick topped the charts among mass market brands. Cadillac achieved an overall CSI score of 872 (out of 1,000) which marked an increase of 14 points compared to 2013. Buick had an overall CSI score of 835, a 26-point improvement compared to the previous year.
SEE ALSO: 2015 Cadillac Escalade Review – Video
Following Cadillac in the luxury brands category was Audi (868), Lexus (867) and Infiniti and Lincoln, both tied with an 865 score. Rounding out the top five in the mass markets category were Volkswagen (830), GMC and MINI (828) and Chevrolet (812).
GALLERY: 2015 Cadillac Escalade
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Jason Siu began his career in automotive journalism in 2003 with Modified Magazine, a property previously held by VerticalScope. As the West Coast Editor, he played a pivotal role while also extending his expertise to Modified Luxury & Exotics and Modified Mustangs. Beyond his editorial work, Jason authored two notable Cartech books. His tenure at AutoGuide.com saw him immersed in the daily news cycle, yet his passion for hands-on evaluation led him to focus on testing and product reviews, offering well-rounded recommendations to AutoGuide readers. Currently, as the Content Director for VerticalScope, Jason spearheads the content strategy for an array of online publications, a role that has him at the helm of ensuring quality and consistency across the board.
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