Most Americans Don't Really Trust Their Local Mechanic: Study

Jason Siu
by Jason Siu

A new study has found that most drivers in the U.S. don’t trust auto repair shops in general.

The survey, conducted by AAA, asked 1,001 drivers aged 18 and older about what they thought of auto repair shops, with 63 percent responding they generally do not trust them. Despite that, two-thirds of U.S. drivers have found an auto repair shop they trust, while one-third of motorists have not.

The reasons that U.S. drivers lack confidence in auto repair shops include recommendations of unnecessary services (76 percent), overcharging for services (73 percent), negative past experiences (63 percent) and concerns that the work will not be done correctly (49 percent).

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The study also found that older drivers are more likely than younger drivers to trust auto repair shops. One-in-five Baby Boomers reported they “totally trust” the industry, making them twice as likely as younger generations to trust auto repair shops. Compared to Millennials (55 percent) and Gen-Xers (56 percent), Baby Boomers (76 percent) are more likely to have a preferred auto repair shop they go to.

“To minimize the stress associated with vehicle repair and maintenance, it is critical that drivers find an honest repair shop that they can trust with their vehicle,” said John Nielsen, AAA’s managing director of Automotive Engineering and Repair. “AAA found that one-third of U.S. drivers – 75 million motorists in total – have yet to find a trusted repair facility, leaving them vulnerable when trouble strikes.”

Jason Siu
Jason Siu

Jason Siu began his career in automotive journalism in 2003 with Modified Magazine, a property previously held by VerticalScope. As the West Coast Editor, he played a pivotal role while also extending his expertise to Modified Luxury & Exotics and Modified Mustangs. Beyond his editorial work, Jason authored two notable Cartech books. His tenure at AutoGuide.com saw him immersed in the daily news cycle, yet his passion for hands-on evaluation led him to focus on testing and product reviews, offering well-rounded recommendations to AutoGuide readers. Currently, as the Content Director for VerticalScope, Jason spearheads the content strategy for an array of online publications, a role that has him at the helm of ensuring quality and consistency across the board.

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