Korean automakers top this year’s J.D. Power U.S. Initial Quality Study.
New vehicle quality hit an all-time high this year, improving eight percent compared to last year. The annual study measures the number of problems experienced per 100 vehicles (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality. Quality improved across seven of the eight categories measured, with 27 of the 33 automakers in the study improving their quality compared to last year.
This year’s study is based on responses from nearly 80,000 buyers and lessees of new 2017 model year vehicles. They were surveyed after 90 days of ownership and the study was fielded from February through May 2017. This year’s industry average improved from 105 to 97. Here are the top 10 automakers that have the best initial quality score starting with number 10 and increasing in quality as the list progresses.
Nissan once again finishes in 10th place, after scoring 93 in this year’s study. Last year, the Japanese automaker scored 101 compared to the industry average of 105.
Like Nissan, Lincoln stayed consistent year-over-year with a ninth place finish in 2017. This year, Ford’s luxury division scored 92 compared to last year’s 96.
Hyundai / Chevrolet / BMW (tie)
Hyundai saw a drastic drop after rising to third in last year’s study with a score of 92. This year, the Korean automaker finishes in eighth place after owners reported 88 problems per 100 vehicles. In Hyundai’s defense, however, the company is actually tied with two other automakers.
Chevrolet, which also scored 88 this year is tied with Hyundai and one other automaker. Last year, the American automaker landed in sixth place with a score of 95.
The third automaker with a score of 88 is BMW. In 2016, the German automaker finished in fifth, ahead of rivals Mercedes-Benz and Audi. This year, it does the same.
Ram / Ford (tie)
One of the most improved automakers on this year’s list is Ram, rising to fifth place with a score of 86. Last year, Ram performed worse than the industry average with a score of 114.
Ford also improved from last year’s study, where it finished 11th overall with a score of 102. This year, the American automaker rose to fourth place with a score of 86.
Porsche slips a spot to third place this year, after finishing second in 2016 with a score of 84. The German automaker, known for its sports cars, scored 78 in this year’s study.
Hyundai’s new luxury brand is off to a hot start. Genesis wasn’t represented in last year’s study, but this year it quickly rose to second place with a score of 77. The separation of Genesis models from Hyundai’s lineup likely explains why Hyundai dropped a few spots this year.
For the second year in a row, Kia takes top honors in the J.D. Power U.S. Initial Quality Study. This year, the Korean automaker scored 72 compared to last year’s 83.