#CustomerSatisfaction

Customer satisfaction in the automotive industry continues to increase.

Not all automakers offer the same level of customer service when it comes to getting your car fixed or maintained.

Overall customer satisfaction with dealer service rose in 2016.

The Costco Auto Program is a great way to buy a new vehicle. It takes the hassle and stress out of this often torturous process by guaranteeing a low price and unprecedented levels of service.

Lexus has claimed top honors on a recent U.S. customer service satisfaction study, while the industry overall saw a decline in customer satisfaction scores. 

Michelin came out on top in three of four categories in J.D. Power’s 2013 U.S. Original Equipment Tire Customer Satisfaction Study.

Back in 2009, customer satisfaction with major automakers reached an overall ranking of 84 out of 100 on the American Customer Satisfaction Index (ACSI). That mark has been reached again this year, showing that new car buyers are satisfied with major automakers.

Overall, drivers are more satisfied with their insurance companies this year than last, according to J. D. Power’s 2012 U.S. Auto Insurance Study.

Despite Chrysler experiencing a 26-percent growth in sales last year, CEO Sergio Marchionne is still not pleased with the customer experiences at Chrysler’s dealerships.

You can have the best car in the world, but if the sales and service experience leaves a lot to be desired, it can spoil the entire ownership experience, as well as ruin chances of repeat business or gaining new customers.