How Lincoln Black Label Elevates Customer Service: Curbed With Craig Cole

Cadillac is adored for building engaging, emotional vehicles like the CTS-V and the ATS. In contrast, Lincoln receives scorn for its lineup because people think it is comprised largely of warmed-over Fords.

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Are Tesla Model S Reliability Ratings About to Plunge?

Tesla’s Model S sedan scored an unprecedented “99 out of 100” from Consumer Reports last year, but the glowing endorsement from this influential publication could turn out to be short lived. Sources indicate the reliability of this car may have taken a slide.

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Toyota, Lexus and Buick Dealers Top Satisfaction Study

Customer experience can dictate whether or not a consumer returns to a certain brand, and car dealerships are on the front lines when it comes to delivering an enjoyable experience. 

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Nissan Exploring Facebook, Not Phones, as the Future of Customer Service

Given the growth in social networking via Facebook; even automakers are now looking to change the way they provide customer service.

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Nissan Juke AWD Owners Get A Nice Surprise For A Smaller Tank

Those who snapped up an all-wheel-drive Nissan Juke might not know that they’re driving around with a smaller gas tank than advertised. Outrageous! But wait, there’s more—Nissan is throwing in money too, just to make up for it.

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Not Bad, Audi: Long-Waiting Customer Loaned An S4

One member of the Audizine forums recently got a surprise when the president of Audi USA loaned him an S4 for him to use while he waited for his ordered S4 to be built.

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