Are the Good Times of the Auto Industry Sustainable? Just Barely, Stats Show

The current success of the automotive industry is just barely sustainable, according to J.D Power statistics presented at this year’s Automotive Marketing Roundtable.

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Top Ranked New Cars in Initial Quality by Vehicle Class

This year’s JD Power Initial Quality Study had a few surprises and you might be shocked to hear which vehicles were most problem free.

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Consumers Demand Twice the Range From Electric Cars: Report

Electric car manufacturers are quick to point out that the current range offered by their vehicles is more than enough to satisfy the driving needs of the majority of Americans. In fact, according to Nissan the average daily commute is just 29 miles. And yet consumers demand significantly more before they will view an EV as a viable alternative to a gasoline-powered vehicle.

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Real World Fuel Economy Top Complaint Among Green Car Buyers: Study

In a recent study released by J.D. Power Asia Pacific, overall customer satisfaction with new-vehicle sales has declined, while fuel efficiency is the most frequently cited factor in choosing a new vehicle.

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Ford Expects Poor Quality Scores in J.D. Power Quality Survey

Back in March, Ford started rolling out its MyFord Touch update, hoping to address several of the issues customers were complaining about.

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Porsche Rated Top German Brand in US for Service

J.D. Power and Associates released its 2012 U.S. Customer Service Index (CSI) and Porsche topped the list of German brands for customer satisfaction with dealer service.

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Lexus Tops in J.D. Power Vehicle Dependability Study

With Toyota vehicles dominating their segments in the latest J. D. Power and Associates 2012 Dependability Study, as a brand, Lexus claimed the top spot as the overall most dependable brand.

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Chinese Cars Improving Says Latest JD Power Survey

At least that’s the findings from the JD Power and Associates Asia Pacific 2011 China Vehicle Dependability Study, which has just been released.

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Most New Vehicle Interior Problems Are Design Related, Says JD Power Study

According to JD Power and Associates’ 2011 U.S. Interior Quality and Satisfaction Study, around two thirds of customer complaints relating to vehicle interiors, revolve around design issues rather than actual defects or malfunctions.

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J.D. Power: Automakers Offer Most Appealing Cars In History

Some good news for this recession: according to J.D. Power and Associates, the cars on sale today are more appealing than ever before—all the better to win consumers in this difficult economy.

Most appealing? How is J.D. Power able to gauge this seemingly-subjective criteria? Through customer surveys of 80 vehicle attributes, combined with sales figures, which is what J.D. Power does best. Since 1996, the Automotive Performance, Execution and Layout Study (APEAL) has been an attempt for the company to determine how much consumers enjoy the cars they’ve just bought, and despite difficult times for both the economy as well as the auto industry, people are indeed still buying cars and still giving their opinions on them.

The APEAL study found that new or redesigned models are both better-looking and have better fuel economy than their outgoing examples: two points that attract consumers more than anything else. J.D. Power maps this on a 1000-point scale, and from 778 total points in 2010, the industry average of overall vehicle appeal has jumped to 781 points—the most it’s ever been since the survey’s inception in 1996.

“The auto industry has taken a battering during the past few years,” said David Sargent, vice president of vehicle research. “However, it is clear that throughout this period, automakers have never lost sight of the fact that survival—and ultimately success—only comes from winning over customers in the showroom. Offering highly appealing vehicles is one of the primary means to succeed.”

The survey may be industry-wide, but certain manufacturers still stood out. BMW had three cars that received satisfactory ratings: the X3, Z4 and 5-Series all drove away with awards, as well as Dodge’s Challenger, Charger, and Durango. Ford and Honda each captured awards for the F-150 and Fiesta, as well as the Ridgeline and Odyssey, respectively. Some cars of note included the Chevrolet Volt, Range Rover, Lexus IS, MINI Countryman, Nissan Armada, Porsche Cayenne, Scion xB, Suzuki Kizashi, Volkswagen GTI, and the Hyundai Equus—which walked away with the highest APEAL score in the industry, beating out the usual suspects BMW 7-Series, Lexus LS and Mercedes S-Class for the first time, a point that will come to a Hyundai network television ad near you soon.

For the seventh year in a row, Porsche carried the highest APEAL score at 879. Suzuki, despite its aforementioned Kizashi, slithered by with the lowest. For the full ranking, click the jump to view lots of J.D. Power’s famous graphs.

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Lincoln Gets Highest Score In 2011 J.D. Power Durability Study

Lincoln received the top award for from J.D. Power and Associates in their annual durability study, narrowly beating out Lexus as well as all other brands sold in America.

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