AutoAssure, LLC is a third-party extended warranty company that has been in business for five years. It services customers nationwide from its headquarters in Plano, Texas. Although the company started it off with a positive reputation, the quantity of positive customer reviews has decreased significantly in the last year. 

Our team has researched the best extended auto warranty companies, and in this review, we’ll explain the rise and fall of AutoAssure. We analyze the quality of its extended car warranty protection plans and recommend top providers that might be better suited for your vehicle protection needs.

Best Extended Warranty Companies
AutoGuide reviewed the top car warranty companies to find the best.
Below are our top 3 picks.
Best Coverage Best Service Best Value
Endurance CARCHEX CarShield
★★★★★ ★★★★★ ★★★★1/2
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(877) 374-1840 (866) 254-0205 (800) 563-2761

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AutoAssure Highlights

Overall Rating 3.1
Reputation 3.8
Coverage 3.5
Price 3.2
Transparency 2.8
Customer Service 2.1

AutoAssure is a unique extended car warranty provider because it is a brokerage company that sells Endurance extended car warranties. AutoAssure used to work with United Car Care as well. However, United Car Care has since gone out of business. Today, if you want an Endurance warranty, you can choose to call Endurance or AutoAssure.

Endurance writes and sells extended protection plans, and AutoAssure brokers them. Let’s review the advantages and disadvantages of calling AutoAssure versus calling Endurance directly.

Pros Cons
You’ll be assigned a broker who will manage your account, answer your coverage questions, and remain your point of contact throughout the lifetime of your policy. AutoAssure has a spotted sales and customer service history.
Brokers can be more flexible about discounts on plans. Brokers sometimes tack on fees for their services that you wouldn’t pay if you went directly to the provider.

Although AutoAssure provides extended car warranties from Endurance, the company has a reputation of its own when it comes to customer service. 

AutoAssure Extended Car Warranty Coverage

AutoAssure offers four coverage plans with different terms for extended auto warranty coverage through Endurance.

AutoAssure Warranty Plan Coverage
Platinum Exclusionary Covers many parts and systems, including phone/bluetooth technology and internet access systems of your car
Gold Component Covers most parts, including steering, brakes, suspension, airbags, emissions system, GPS, and DVD player technology
Powertrain Plus Covers the powertrain plus the turbo/supercharger, fuel delivery, electrical, air conditioning, seals and gaskets, and transfer unit
Powertrain Basic Covers the engine, transmission, cooling, and drive axle

Some perks to getting one of these service agreements from AutoAssure include:

  • 24/7 roadside assistance
  • Rental car reimbursement
  • Trip interruption coverage

AutoAssure Cost

We got sample quotes from AutoAssure for a 2017 Ford Explorer with 45,000 miles registered in North Carolina. Here were the results for bumper-to-bumper and powertrain auto warranty coverage.

AutoAssure Plan Name Length of Coverage Monthly Payment Down Payment
Platinum Exclusionary 7 years/100,000 miles $159.17 for 24 months $395.00
Powertrain Plus 5 years/100,000 miles $128.46 for 24 months $395.00

After expressing interest in the Platinum Exclusionary plan, our team member was then offered a second payment plan option of $106.11 for 36 months. While this is a lower monthly payment, it actually works out to be about the same price overall as the original offer with the extra year of payments. It’s nice that AutoAssure provided two choices, though.

With 24 or 36 monthly payments, you’ll soon be paid off for coverage with the remaining years in your plan covering you at no extra cost.

These prices are fairly high as far as extended car warranty payments go, especially when you include the down payment for activating your coverage. Fortunately, Endurance contracts come with a 30-day money-back guarantee if you cancel coverage within 30 days of purchase.

Quotes and Claims Processes

To get a quote for an extended car warranty from AutoAssure, you can call or get a quote online. The online form will actually direct you to call in to finish the process though, so skipping the quote tool all together will cut out an unnecessary step.

When we called AutoAssure for the quotes above, the entire process took less than 10 minutes. The customer service agents that we spoke to were not as knowledgeable about extended car warranties as Endurance representatives. Our observation is in alignment with AutoAssure’s current customer service ratings that have been in a steady decline over the past year.

When you need to file a claim for covered repairs with AutoAssure, you can call your broker, and they will handle all of the paperwork and coordinate your claim from start to finish. This person will be your point of contact until the claim is resolved to your satisfaction no matter which service plan you choose.

AutoAssure Ratings and Reviews

AutoAssure offers Endurance vehicle service contracts. But that is the only similarity between the two companies. The biggest difference between the two companies beyond price is customer service reputation. Let’s review some ratings for AutoAssure and Endurance:

AutoAssure Endurance
Our Rating 3.1 stars 4.9 stars
TrustPilot Rating 2.8 stars 4.2 stars
Better Business Bureau (BBB) Rating A+ C+

AutoAssure’s poor reputation is partially a result of misleading sales tactics in Minnesota in 2018. The company was sending letters to potential customers falsely claiming that their car warranty was expiring soon and they needed to buy another warranty to avoid a lapse in coverage. AutoAssure put the sender address as “Vehicle Service Department,” which gave people the impression that it was coming from their vehicle manufacturer.

In each message, phrases like “time-sensitive” and “act immediately” were bolded and highlighted, giving the recipient a false sense of urgency. Further, the letter looked like an official document, not an advertisement. Senior citizens in particular felt targeted.

AutoAssure also conducted deceptive advertising calls, claiming on recorded lines that it covered “everything from the front of your [vehicle], all the way to the rear.” In reality, many of these parts are not covered under an extended car warranty and are only covered by car insurance.

This was not a victimless sales tactic. In one case, an elderly woman purchased two extended car warranties from AutoAssure for the same vehicle. Many customers were also driving with less coverage than they thought they were paying for.

AutoAssure Extended Warranty: 3.1 Stars

We don’t recommend getting an extended car warranty from AutoAssure. From misleading sales tactics to broker fees, we think the cons of a policy from AutoAssure outweigh the benefits—especially when you have the option to get the same coverage from Endurance, a company with a stronger reputation.

Top Recommendations for Extended Car Warranties

We recommend looking into Endurance, CarShield, or Protect My Car for extended car warranty coverage after your factory warranty expires. These three companies were top performers in our industry-wide review. Each has its own strengths, so it’s worth it to get a few quotes and compare plans specific to your vehicle.

Endurance: 4.9 Stars

Going straight to Endurance gets you one of the best extended car warranties on the market. Endurance has positive customer service ratings, and in our experience, Endurance sales representatives take the time to answer questions and won’t make you feel rushed or unintelligent for not understanding the intricacies of car warranty coverage.

Endurance auto warranty coverage comes in six tiers:

Supreme Exclusionary, bumper-to-bumper plan
Superior Coverage for many components
Secure Plus Powertrain plus coverage
Secure Affordable powertrain coverage
Select Premier Coverage for high-mileage vehicles
EnduranceAdvantage™ Covers mechanical breakdowns as well as maintenance

Some perks to an extended warranty from Endurance include:

  • 24/7 roadside assistance
  • Up to two tire changes or repairs per year
  • Key fob replacement
  • Identity theft protection
  • $250 in member rewards to use with select partners
  • Up to $5,000 in repair loans
Endurance is our pick for best direct provider with its comprehensive coverage options.

CarShield: 4.6 Stars

Our CarShield review found the provider to be the most popular extended car warranty company in the nation for its low rates and breadth of coverage. CarShield offers the choice of five protection plans:

Diamond Bumper-to-bumper coverage
Platinum Best coverage for high-mileage vehicles
Gold Powertrain plus coverage for major car parts
Silver Basic powertrain coverage at a low price
Aluminum Covers most electrical components

Some benefits to getting an extended car warranty from CarShield include:

  • 24/7 roadside assistance
  • Towing benefits
  • Rental car reimbursement
Our research found this provider to be the most affordable. Plus, it offers monthly plans.

Protect My Car: 4.5 Stars

Protect My Car has largely positive customer service reviews and a comprehensive roadside assistance benefit that includes jump-starts, lockout services, flat tire changes, and fuel delivery. Drivers looking to finance an extended auto warranty for a long time, leading to smaller monthly payments, will find great options with Protect My Car.

This company offers three coverage levels, all with $100 deductibles:

Supreme Bumper-to-bumper plan
Select Slightly less than bumper-to-bumper coverage
Driveline Powertrain plus coverage

Some benefits to an extended car warranty from Protect My Car include:

  • 24/7 roadside assistance
  • Dining and shopping rewards program

To see how much you would pay for coverage, get a free quote from Protect My Car.

Protect My Car is our pick for best financing.