AutoNation is a new and used car retailer based in Fort Lauderdale, Florida. The company currently offers an AutoNation extended warranty with most vehicles. Is this vehicle protection plan worth the cost? How does it compare to plans you can buy from third-party competitors?
We recently reviewed the best extended car warranty companies, comparing plan options, cost, and customer service. If you’re shopping car warranties, it’s always a good idea to compare quotes and providers. Get an idea of how much you should pay for a warranty by using the links below.
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AutoNation sells new and pre-owned vehicles from more than 360 retail outlets across the United States. Like many national car retail chains, it sells extended warranty contracts directly to its customers to provide peace of mind once the factory warranty has expired. These contracts are serviced by a third-party administrator.
AutoNation Vehicle Protection Plan Coverage
An AutoNation vehicle protection plan can be bought through an AutoNation store at the point of purchase with most AutoNation cars. The maximum coverage limit offered by AutoNation is 75,000 miles, so you cannot purchase an AutoNation extended warranty for cars over 100K miles. If your car is eligible, there are five different levels of comprehensive coverage plans to choose from.
|Engine Plan||Powertrain Plan||Silver Plan||Gold Plan||Platinum Plan|
|Electric Motor Components||✓||✓||✓||✓|
|Anti-Lock Brake System||✓||✓|
|Power Seat Motors||✓||✓|
All AutoNation extended warranty plans are serviced by independent third-party administrators. Other plan features include:
- Transferable, but only within 30 days
- Honored nationwide at more than 70,000 licensed repair facilities across the US and Canada
- Must be bought at the point of purchase with an AutoNation vehicle
An AutoNation extended warranty includes additional benefits such as emergency roadside assistance and rental car reimbursement up to $35 per day for 10 days. If your car breaks down away from home with a covered repair, you will be reimbursed for travel expenses up to $200 per day for five days.
The AutoNation extended warranty plans have these exclusions:
- Replacement tires
- The appearance of the vehicle
- Theft protection
- Routine maintenance
To provide coverage to the exclusions listed above, AutoNation offers several additional maintenance plans that are available as add-ons to your extended warranty coverage plan.
- Dent protection plan
- Tire and wheel protection plan
- Windshield protection plan
- Guaranteed asset protection (GAP) coverage
- Excess wear-and-tear protection for leased vehicles
- Prepaid maintenance coverage for tasks such as oil changes, replacing light bulbs, or tire rotations
- Appearance protection which covers exterior paint, unavoidable dents, and interior surfaces
All vehicle service plans come with conditions. Those imposed by AutoNation extended warranty contracts are standard.
In order to keep your contract valid, you can’t apply aftermarket modifications. You are also expected to maintain the factory-recommended service schedule at your own expense. Damages resulting from neglect, non-standard use, and collisions aren’t covered.
When you have a problem with your vehicle, you must bring it to a repair facility and provide teardown authorization. You will be reimbursed for this diagnostic only if the repairs are covered by the warranty. Otherwise, you have to pay for it yourself.
AutoNation Warranty Cost
The cost of an AutoNation extended warranty is variable depending on your vehicle, deductible, plan, and coverage term. Vehicles with higher mileage are likely to be more expensive to cover, as older cars encounter more mechanical issues.
We reached out to AutoNation for a quote for a 2019 Hyundai Elantra with 45,000 miles and were offered these terms for a 60-month/75,000-mile plan:
- Powertrain: $776.40/year
- Silver: $815.20/year
- Gold: $869.00/year
- Platinum: $978.40/year
All plans come with a $0 deductible. While these prices are not extremely high for an extended warranty plan with a $0 deductible, they are higher than most of the competition.
Because AutoNation is a dealership, financing options are flexible. You can elect to include the cost of your extended car warranty with your vehicle financing contract. This allows you to pay less upfront, but may mean that you end up paying interest on the cost of your extended warranty.
Quotes and Claims Processes
To receive a quote for a specific vehicle, you must contact an AutoNation dealer. You can do this in person or through the AutoNation website. The AutoNation website includes an instant messaging feature that we found to have a very fast response rate.
If you decide to purchase an AutoNation extended warranty, it comes with a 60-day money-back guarantee. You can cancel after this time period and pay a prorated amount for the days your contract was active.
If a breakdown occurs, contact a claims administrator. You’ll be asked to authorize teardown service before getting approval for repairs.
AutoNation Ratings and Reviews
AutoNation has been in business for 24 years and is accredited by the Better Business Bureau (BBB) where it currently holds an A+ rating.
In the past three years, there have been more than 200 customer complaints filed against AutoNation with the BBB, only several of which relate to an AutoNation extended warranty. For a business as large as AutoNation and for a car warranty provider, this is a low number of complaints.
Customers who complained were mostly upset about the limited scope of warranty coverage. AutoNation is good about addressing customer complaints, and many are resolved to the customer’s satisfaction.
One customer complained that he was misled into believing his warranty would cover exterior scratches. Not only did AutoNation pay to repair the scratches—though they weren’t covered by his warranty—it refunded the full amount of his contract.
AutoNation Extended Warranty: 3.3 Stars
What makes AutoNation stand out is that it appears to have excellent customer service. Among auto warranty providers, it appears to do a relatively strong job of addressing customer complaints and honestly servicing contracts.
However, AutoNation services come at a price. Compared to other providers, an AutoNation vehicle protection plan is a little pricey. It is not outside of the normal price range for expansive coverage, but it is certainly on the high end. You are likely to find cheaper options elsewhere.
The biggest drawback to an AutoNation extended warranty is that it must be bought with your vehicle at the point of sale. Other warranty providers can offer you warranties at any time.
If you are purchasing a new car, it is probably not worth buying the AutoNation extended warranty. Your car will already be covered under a manufacturer’s warranty, and you can always buy an extended warranty from another provider later. Also be aware that when you purchase an extended warranty though AutoNation, the price of the warranty could be rolled into your vehicle’s financing. This means you end up paying interest on the price of your warranty (unless you secure a 0 percent APR deal).
If you are buying a used car from AutoNation that has already exceeded the manufacturer’s warranty, an AutoNation extended warranty may be worth a look.
Top Recommendations for Extended Car Warranties
It’s always a good idea to compare your options before pulling the trigger on an extended auto warranty. Consider plans from some of our highest recommended providers.
Endurance: Best Coverage
With 4.9-star rating, Endurance is our best reviewed extended car warranty provider. In addition to low rates and comprehensive coverage options, we think an Endurance auto warranty comes with excellent customer service.
The company has a “Great” rating on Trustpilot based on more than 2,000 reviews, as well as a 3.59-star customer rating with the BBB. Endurance is a reliable provider with a long enough industry record to prove it.
Endurance is our pick for best direct provider with its comprehensive coverage options.
CarShield: Best Value
Our CarShield review found the company to be one of the lowest-cost third-party extended warranty providers. It offers a variety of different plans, all of which come with courtesy towing and rental car reimbursement coverage.
CarShield has a strong reputation with customers and a “Great” rating on Trustpilot based on over 16,000 reviews. It also has a 4.1-star Google rating.