We give CARCHEX 4.4 stars and name it Best for Used Cars. The company has a broad spread of coverage plans, relatively low costs, and nearly every standard extended warranty benefit.
Our rating: 4.4 out of 5.0
Our research found this provider to be the best for used cars.
To learn more about our editorial integrity policy and how we make money through affiliate partnerships, read our full disclosure here.
CARCHEX is one of the most well-known extended auto warranty providers in the US. There are hundreds of positive CARCHEX reviews from customers on Trustpilot and the Better Business Bureau (BBB), but many wonder whether it’s actually a top choice for an extended warranty.
In this article, we’ll carefully examine CARCHEX reviews, average costs, and coverage plans. We believe CARCHEX ranks among the country’s best extended car warranty providers, but that doesn’t mean the contracts are ideal for everyone.
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CARCHEX Review: 4.4 Stars
We give CARCHEX a 4.4-star rating overall. With its numerous awards, notable partnerships, A+ rating from the BBB, and accreditation, CARCHEX is arguably the most reputable extended warranty provider.
On top of that, CARCHEX is available in all 50 states and offers a range of vehicle service contracts. We name CARCHEX the Best for Used Cars warranty company, and we believe CARCHEX is an outstanding choice for an extended auto warranty.
CARCHEX Company Overview
Headquarters: Baltimore, Maryland
Availability: All 50 states
CARCHEX is one of the industry’s longest-running extended warranty companies. CARCHEX reviews from all 50 states show that drivers appreciate the company’s wide-ranging coverage options, exceptional service standards, and affordable pricing.
CARCHEX holds partnerships with CARFAX, Kelley Blue Book, RepairPal, and Edmunds.com. The company earns an A+ rating and accreditation from the BBB and administers its contracts through American Auto Shield, Royal, Allegiance, and CARCHEX Connect.
CARCHEX Warranty Costs
CARCHEX car warranties vary in cost depending on multiple factors. These include vehicle make, model, and mileage. Our team reached out for a quote on a 2017 Ford Explorer with 45,000 miles on the odometer to compare costs.
When we inquired about the top-tier Titanium plan, CARCHEX quoted us $202.89 per month for 18 months, coming out to a total of $3,652.02. For the Silver powertrain warranty plan, we received an offer of $165.78 per month for 18 months, equaling out to $2,984.04.
Both of the CARCHEX plans came with a $100 deductible and did not require a down payment. Below are additional details about the warranty quotes we received:
|Plan Name||Term Length||Monthly Payment||Down Payment||Total Price|
|2017 Ford Explorer||Titanium||5 years/
for 18 months
|2017 Ford Explorer||Silver||5 years/
for 18 months
The rates CARCHEX quoted us were slightly more expensive than what we received from Endurance and CarShield for the same vehicle and coverage level. This is averaged out by the extra years and miles of coverage that come through CARCHEX compared to other providers.
How Much Do Extended Warranties Cost?
We looked at the average cost of extended auto warranties from multiple providers in a 2021 survey. Below are the results of our findings, which may be helpful when considering whether you’re getting a good rate from CARCHEX or not:
Our data shows that most motorists pay between $1,600 and $3,200 for the full length of their warranty coverage. Those who are being charged considerably more than this amount should compare rates with other providers to see if they could lower prices further.
What Factors Affect Warranty Costs?
CARCHEX considers the factors below when setting rates for its vehicle protection plans:
- Car make, model, and mileage: Older cars, ones with below-average reliability, and high-mileage vehicles cost more to protect
- Level of coverage: More comprehensive coverage comes with higher prices, though these plans may save drivers extra money over time
- Deductible amount: Plans with lower deductibles cost more, though they lead to savings when repairs occur
Nearly every extended warranty provider follows these same guidelines, and most CARCHEX reviews come from drivers who believe they got a fair price.
Does CARCHEX Have a Deductible?
CARCHEX reviews mention deductible options ranging from $0 up to $200. While larger deductibles typically lead to lower monthly payments, you’ll end up getting charged more out of pocket in the event of a mechanical breakdown.
CARCHEX has five service plans, ranging from the exclusionary coverage of the Titanium plan to the powertrain-focused Bronze plan. The company hopes to receive positive CARCHEX reviews by creating warranty options that fit all drivers’ needs and budgets.
You’ll find details about each of the five CARCHEX service plans below:
|CARCHEX Coverage Plan||Coverage Terms||Warranty Overview|
|Titanium plan||Up to 10 years||The highest level of coverage available, similar to a bumper-to-bumper warranty|
|Platinum plan||Up to 10 years||Covers hundreds of components from all major vehicle systems, from your alternator to the drivetrain|
|Gold plan||Up to 10 years||Covers components from all major vehicle systems, from the drive axle to air conditioning|
|Silver plan||Up to 7 years||Provides coverage for the essential systems of your vehicle|
|Bronze plan||Up to 6 years||Suitable for high-mileage vehicles and designed to protect you from the most common and expensive repairs to the engine and transmission|
Note that CARCHEX does not provide coverage for nonstandard vehicle types such as motorcycles and all-terrain vehicles (ATVs).
Most drivers, though, can find a plan from CARCHEX that meets their needs. Whether drivers are looking for stated component coverage or an extensive plan that resembles their new vehicle limited warranty, CARCHEX has a plan available.
Breakdown of Each CARCHEX Warranty Plan
If you’re hoping to find out exactly which parts are covered by each plan, we’ll specifically list out coverage offerings below. For parts not mentioned in the table, head to the CARCHEX website and look at one of the company’s sample contracts.
|Seals and Gaskets||✓||✓||✓|
|Wear and Tear||✓||✓||✓|
You can view sample contracts on the CARCHEX website, which lists every covered component. Make sure to read through any contract before signing so you understand exactly what vehicle parts are covered. No extended warranty contract covers every part of your car.
With any vehicle service contract, you must maintain your vehicle according to the factory warranty service schedule in order to keep your warranty coverage valid. This means that if you neglect to regularly change your oil, your vehicle service contract may be invalidated.
What Benefits Come With a CARCHEX Warranty?
In addition to helping with repair costs, an extended vehicle protection plan with CARCHEX offers a number of benefits to customers who purchase an extended car warranty. Such perks include:
- Emergency roadside assistance
- Rental car reimbursement
- Towing benefits
- Trip interruption benefits
- Fuel delivery
These benefits are typical for an extended warranty plan, but customers seem to be happy with them in CARCHEX reviews. Be aware that there are maximum reimbursement amounts for each benefit, so they may only partially cover each service. The low reimbursement rates from CARCHEX are typical, and we haven’t reviewed any extended warranty providers that offer much more.
What Won’t CARCHEX Cover?
There are a few exclusions that are common to almost every extended warranty provider in the industry, and they’re also true of CARCHEX. These include:
- Items damaged by acts of nature, collision, or vandalism
- Items that have been modified or altered
- Preexisting conditions on covered vehicles
- Certain luxury brands, such as Alfa Romeo, Aston Martin, Bentley, and Lamborghini
- Wear and tear items such as brake pads, wiper blades, tires, and wheels
CARCHEX vehicle service contracts promise to pay for certain car repairs if a breakdown occurs. It’s important to know that coverage only applies for repairs caused by normal use. Virtually all extended warranty contracts work this way, so don’t expect CARCHEX or any other provider to cover wear and tear.
Do Extended Warranties Actually Cover Repairs?
There are a few exclusions from extended car warranties from CARCHEX, but that rarely stops drivers from having their mechanical breakdowns covered. Below is data from those who reached out to extended warranty providers about issues on the road.
As can be seen, the vast majority of damages get covered by an extended car warranty. CARCHEX reviews typically back up this claim, as few drivers mention having significant problems with the company’s claims process.
Does CARCHEX Cover Brakes?
The Titanium, Platinum, and Gold plans cover brakes. Keep in mind that brake pads are excluded from coverage, as they’re considered a wear and tear part.
As with most extended car warranty companies and dealerships, CARCHEX reviews are quite mixed. The company holds a 3.1-star rating out of 5.0 from over 1,400 Trustpilot customer reviews, while the BBB gives CARCHEX an A+ rating and accreditation. There’s no denying CARCHEX is a reputable extended car warranty company, though, considering its endorsements from leaders in the auto industry.
Below are some CARCHEX reviews we found that offer a better look at CARCHEX customer service standards:
Positive CARCHEX Reviews
Many positive CARCHEX reviews mention excellent experiences during the purchase process. You’ll also find many CARCHEX reviews that mention a quick and smooth claims process.
“I had heard horror stories of trying to utilize warranties when needed, but this was far beyond my greatest expectations. … The turnaround was so quick. I will definitely be considering a CARCHEX warranty with the next used car I get!”
– Andrew R. via BBB
“[The CARCHEX salesperson] gave me some really good advice on buying a car and the pitfalls. He actively dissuaded me from the warranty and the approach I was thinking about. … He puts the customer first, not selling a product that might do half of what I wanted.”
– Mick O. via BBB
Negative CARCHEX Reviews
It’s important to consider how customers feel about their extended warranty provider after they file a claim. While some CARCHEX reviews highlight an easy claims process, this is not the case for every driver. Others may have misread their contracts, leading them to disappointments with the parts covered by CARCHEX.
“I had a $100.00 deductible on my CARCHEX contract. Had a breakdown, the repair was $4,500.00. They denied my claim. After six weeks of fighting with them, they paid a portion of it. I had to pay over $2,600.00.”
– Robert U. via BBB
“I would not call it an extended warranty, and the notion of a vehicle service program is overstated. Their calculation [for] average repair rate does not even come close to any certified repair shop.”
– Moe A. via BBB
How Do I Cancel CARCHEX?
Your warranty contract should explain exactly how to cancel a CARCHEX contract. Usually, drivers must reach out to their warranty administrator in writing to cancel coverage, and then they’ll receive a prorated refund minus the cancellation fee.
CARCHEX Money-Back Guarantee
All CARCHEX plans come with a 30-Day Money-Back Guarantee. Customers can receive a full refund if they cancel during the waiting period, or a prorated refund if they cancel after 30 days, provided no claims have been submitted.
How Does a CARCHEX Warranty Work?
It’s relatively easy to get a quote or file a claim with CARCHEX, but they can seem a bit confusing to those who’ve never done so before. We’ll run through how each process works below.
How Do I Get a Quote from CARCHEX?
The process for getting quotes from CARCHEX is straightforward. When we reached out for quotes, it took under a minute for a CARCHEX representative to pick up the phone. While on the line, we received offers from CARCHEX in about six minutes.
You’ll find plenty of CARCHEX reviews from drivers who appreciated the company’s online instant quote feature. If you’d prefer to explore your coverage options that way, you’ll find a simple process on the CARCHEX website.
How Do I File a Claim With CARCHEX?
The claims process used by CARCHEX is normal for the warranty industry. Here are the steps needed to submit a claim for a CARCHEX aftermarket auto warranty:
- Take the vehicle to one of more than 30,000 certified repair facilities nationwide.
- Authorize the repair shop to diagnose the vehicle.
- Have the facility contact the CARCHEX claims department to receive approval.
- Pay the applicable deductible.
Once you’ve paid off your deductible, the rest of your car repair will be covered by CARCHEX. The company pays repair shops directly, so you’ll avoid paying for the repair upfront and waiting for reimbursements.
CARCHEX reviews are all across the board when it comes to claims processing. Some people note long wait times, while others praise the speed of service. The speed of claims processing may depend greatly on your contract administrator.
CARCHEX Claims Contact Info
If you have a general question about the CARCHEX claims process, reach out to the company at 1-877-227-2439. However, you should direct specific claims requests to your warranty administrator. Check your contract to find out who administers your extended warranty.
|CARCHEX Claims Administrator||First Digits of Your Contract||Claims Phone Number|
|Alpha Warranty Services||522||1-800-662-5519|
|American Guardian Warranty Services||SDR1||1-800-579-2233|
|Assurant Solution||801, 802||1-866-305-4276|
|Century Warranty Services||B001||1-866-732-8503|
|Enterprise Financial Group||9005||1-800-527-1984|
|National Administration Services||BAA||1-877-356-1500|
|Royal Administration Services||137, 491, 611, 642, 734, 820, RAD, SAD||1-800-871-0467|
|Vemeco/Warrantech||125, 149, 930||1-800-723-5475|
According to CARCHEX reviews, you’ll likely have a positive claims experience. While you probably won’t need to reach out for help with your auto claim, it’s smart to take note of your administrator’s contact information.
CARCHEX Waiting Period Length
You’ll have to wait 30 days before coverage from CARCHEX begins. This allows the company to make sure it’s not about to protect a vehicle with potentially costly preexisting conditions.
Are Extended Car Warranties Worth It?
Drivers often wonder whether extended car warranties are worth it. To answer this question, we led a 2021 survey that asked 1,000 customers about their purchase or potential purchase of an extended car warranty. Below are a few findings from the study:
- Only 13 percent of respondents said they were dissatisfied with the warranty
- 41 percent said they were satisfied with their provider
- 24 percent reported being happy despite never filing a warranty claim
Based on these numbers, it’s clear that most drivers thought their extended warranty was worthwhile. CARCHEX reviews back these findings up, as most motorists seem to view the provider in a positive light.
Will I Use an Extended Car Warranty?
Yes, the majority of motorists do end up using their extended auto warranty one or more times. Below is data from a 2021 survey of extended warranty owners on how often they reached out after an unexpected mechanical breakdown.
It’s common for vehicles to start facing significant issues as they increase in age. According to many CARCHEX reviews, an extended warranty from the company can help drivers to resolve these challenges in a simple and cost-effective manner.
How Much Do Extended Warranties Cost?
We found that most drivers thought their extended warranty was worth the cost, as seen by the 41 percent who were satisfied with their coverage. A similar number of these motorists, 45 percent, said they paid between $1,500 and $2,500 for their extended service plan.
Other Best Extended Car Warranty Companies
Even if you believe CARCHEX is the right extended auto warranty provider for you, it’s always worth getting free, no-obligation quotes from more than one company to compare pricing and coverage options. You can also get a feel for different providers’ customer service.
Here are two other top extended car warranty companies to consider contacting for a free quote.
Endurance: Best Coverage
Our review team gives Endurance 4.6 stars out of 5.0 and names it the provider with the Best Coverage. This is due to perks such 24/7 roadside assistance, tire repairs and replacements, and collision repair discounts that are free and standard for one year with any Endurance auto warranty plan.
Endurance has six coverage options, with one of the more unique being the EnduranceAdvantage™ plan. This offering lets drivers combine a thorough warranty plan with normally excluded maintenance costs such as oil changes and replacements for brake pads.
Our rating: 4.6 out of 5.0
Endurance is our pick for best coverage with its comprehensive warranty options.
CarShield: Best Value
CarShield offers the lowest average monthly cost of our top providers, leading to a respectable 4.2-star rating. From powertrain coverage up to an exclusionary plan, nearly all motorists will get a good deal according to CarShield reviews.
CarShield has sold extended car warranties since 2005 and has coverage plans that go up to 300,000 miles on the odometer. The company says its administrators have paid over $1 billion in claims to customers and have covered repairs on over 1 million vehicles.
Our Warranty Review Standards
Our review team prides itself on sharing accurate and unbiased information with consumers. We have accumulated data from dozens of extended auto warranty companies to formulate our rankings of the industry’s best providers. Companies receive a score out of 5.0 overall, as well as a rating in each of the following categories:
- Price: Comparing providers can be difficult due to the many factors that influence cost. To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations.
- Coverage: A wide variety of coverage is essential to support the differing needs of customers. We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits.
- Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis.
- Reputation: Good extended warranty providers consistently provide quality experiences. Our team takes into account BBB ratings and the company’s history of reliable service when giving this score.
- Transparency: Customers value a commitment to open and honest communication when it comes to vehicle service contracts. Our team of experts takes into account the availability of money-back guarantees and sample contracts.