Endurance is one of the biggest names in the extended car warranty industry, but is an Endurance extended warranty worth it? Many positive and negative Endurance warranty reviews are available online, so it might be difficult to determine if the company is right for you.
In this article, we will take a close look at Endurance warranty reviews, coverage, and costs. We’ll explain what an Endurance warranty is and isn’t so you can best decide if you should buy one for your vehicle.
Our review team has examined the best extended auto warranty providers in the nation, and in this review, we’ll rank Endurance relative to its competitors.
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Endurance has been in the extended warranty business since 2006, and the Northbrook, Illinois company’s warranties are available in every state except California. Since its founding, Endurance has grown quickly, and in 2020, it was one of the fastest-growing companies by revenue. In 2019, Endurance earned a Stevie Award for its “impressive set of employee benefits and activities.”
Beyond recent accolades, Endurance holds a notable partnership with Andretti Autosport, a highly successful auto racing team. The company was the primary sponsor of Jarett Andretti’s McLaren in the Pirelli GT4 America Sprint class for the 2020 season.
What makes Endurance notable among extended warranty providers is that it is one of the only companies to administer its own contracts. Most other extended warranty providers sell contracts administered by a third party. This means that when it comes time to file a claim or request reimbursement, you will deal with a different company than the one that sold you the extended warranty.
Endurance Extended Car Warranty Coverage
An Endurance extended warranty is more accurately described as a vehicle service contract. These contracts are not extensions of your vehicle’s factory warranty, but a promise to pay for certain car repairs. Depending on the plan you select, an Endurance vehicle service contract will either list the parts that are covered or list only the parts that are specifically excluded. Repairs are only covered if a part stops working as the result of normal use. Damage caused by accidents or vandalism is not covered.
When it comes time to request repair reimbursement, Endurance’s claims process is straightforward:
- Take your vehicle to any licensed auto repair facility.
- Have the repair facility call Endurance at 877-414-0134 for authorization.
- Review what Endurance will cover with the service manager. This will depend on your plan and whether it covers the type of repair you need.
- Pay your deductible.
This process is typical for most extended warranty providers. Because Endurance is a direct provider, you will deal with Endurance directly for claims, rather than a middleman administrator.
Endurance Vehicle Protection Plans
Endurance offers five standard vehicle protection plans suited for different customers’ needs. You can read a high-level description of the provider’s coverage levels below. We have also included a comparison table to highlight coverage differences among plans.
- Supreme: This is Endurance’s bumper-to-bumper exclusionary warranty, covering almost your entire vehicle. Exclusions include lightbulbs and/or LED lights, batteries, high-tech items, safety restraint systems, glass, and cosmetic defects on your vehicle.
- Superior: Endurance’s superior plan provides coverage for hundreds of specific components. This plan includes everything in the Supreme plan except for gaskets.
- Secure Plus: This plan’s major areas of coverage include steering, electrical systems, and brakes. If you need coverage soon, it has the shortest waiting period of any Endurance plan.
- Secure: The most affordable Endurance car warranty focuses solely on the most vital and expensive parts to replace in your vehicle, including the engine, transmission, and turbo/supercharger.
- Select Premier: This plan focuses on protecting a vehicle’s powertrain and is a good choice for high-mileage vehicles.
|Select Premier||Secure||Secure Plus||Superior||Supreme|
Endurance’s highest level of coverage is on par with the best in the industry, and you are unlikely to find contracts with other providers that cover more parts. However, it’s important to be aware that not every single unexpected car repair is covered. Be sure to carefully read any contract yourself before signing.
In addition to the plans mentioned above, Endurance sells EnduranceAdvantageTM contracts. Advantage plans cover both mechanical breakdowns and maintenance, which is uncommon in the extended car warranty industry. Three levels of coverage—Prime, Plus, and Preferred—include high-level stated-component coverage and maintenance items such as oil changes, engine diagnostics, and brake pad replacements.
The added benefits of an EnduranceAdvantage plan are not likely to be worth the increase in cost. Unlike a sudden breakdown, car maintenance costs are predictable, and it will almost always be cheaper to pay for these out-of-pocket.
Every Endurance warranty contract comes with the following benefits, which last for the duration of your coverage:
- Rental car reimbursement: Endurance will reimburse you up to $30 per day for a rental car while your car is being repaired.
- Trip interruption coverage: This perk will cover your meals and lodging expenses if you break down far from home and need to stay overnight while your vehicle is repaired.
Additionally, one year of Endurance Elite Benefits is included for free with every Endurance contract. These perks include:
- Roadside assistance: Roadside assistance and towing are available from Endurance 24 hours a day, seven days a week through the Endurance Protect mobile app.
- Tire repair or replacement: Endurance will reimburse you for up to two tire replacements or repairs per year. This benefit is a repair-first benefit, meaning if the damage can be repaired, then the cost will be covered up to $40.
- Key fob replacement: Endurance will reimburse you up to $500 for a lost key fob or replace it for you.
- Collision discount: Endurance will pay up to $500 per covered collision to help pay your car insurance deductible, up to $1,000.
- Total loss protection: Endurance will provide up to $1,000 toward your vehicle replacement after a total loss insurance claim.
- Endurance Protect app: This mobile application lets you stay connected with the Endurance staff throughout your week.
Endurance plans also include the industry-standard 30-day money-back guarantee. If you do choose to cancel Endurance warranty services after 30 days, you’ll receive a pro-rated refund, minus a $50 administrative fee.
Standard Endurance benefits are typical for the industry, but the Endurance Elite Benefits are uncommon. However, they are only included for a year, after which you’ll need to pay a premium to keep these features.
Endurance Auto Warranty Cost
The cost of an Endurance warranty depends on a variety of factors, including your vehicle and desired level of coverage. According to our research, the average Endurance extended car warranty cost ranges from $350 to $700 per year.
In our secret shopper analysis, we reached out to Endurance to ask about coverage for a 2017 Ford Explorer with 45,000 miles and a 2013 Dodge Caravan with 88,000 miles. Here are the Endurance extended warranty quotes we received for the Supreme bumper-to-bumper plan and the Secure powertrain plan.
|Endurance Warranty Plan||Term Length||Monthly Payment||Down Payment||Deductible|
|Ford Explorer||Supreme||3 years/80,000 miles||$166 for 18 months||$178||$100|
|Ford Explorer||Secure||3 years/36,000 miles||$156 for 18 months||$168||$100|
|Dodge Caravan||Supreme||3 years/36,000 miles||$156 for 18 months||$150||$100|
|Dodge Caravan||Secure||5 years/100,000 miles||$69 for 36 months||$149||$100|
These prices are very competitive for both vehicles, particularly the older vehicle with a lot of miles.
What Factors Affect Warranty Costs?
Whether you’re buying a new car from the dealership or purchasing coverage for a used car, Endurance will look at the following factors when deciding the price of a vehicle service contract:
- Your car’s make, model, and mileage
- Level of coverage
- Deductible amount
In our own 2021 warranty shopper survey, we polled 1,000 consumers who either bought or considered buying extended coverage. About 41 percent of respondents said they felt the purchase was worth it. Another 24 percent said they were satisfied with their coverage even though they hadn’t yet filed a warranty claim.
We also found that around 45 percent of consumers we polled paid between $1,500 and $2,500 for their extended coverage.
Endurance Warranty Customer Reviews and Ratings
Endurance has received solid reviews from customers. The warranty company holds an “Excellent” rating on Trustpilot based on over 3,100 reviews. In addition, the company holds a respectable 3.4 out of 5-star customer review rating on the Better Business Bureau (BBB) website. This customer rating is exceptionally high for an extended warranty provider.
Here are some positive and negative Endurance warranty reviews we found:
Positive Endurance Warranty Reviews:
“[Endurance was] prompt and assured me my problem would be resolved. Very friendly and courteous.”
– John Laine via Trustpilot
“[I] needed a copy of my vehicle warranty. [Endurance] got it done in two minutes. No waiting on hold, no being transferred from one department to another. One word: efficient.”
– Darren G. via BBB
“Great coverage, [does] not always pay for dealer parts, but [is] reliable.”
– Wayne Joseph via Trustpilot
While Endurance has a fairly high customer review score on the BBB, it has a modest BBB rating of C. This score is due in large part to at least one instance of questionable marketing practices when Endurance distributed what many people believed were misleading mailers in Chicago and northern Illinois. Endurance says it has stopped distributing these mailers.
Most of the positive Endurance warranty reviews highlight a smooth purchase process and courteous customer service. However, it’s important to consider reviews from customers who have tried to file claims. While many report a reliable claims service, some angry customers felt they weren’t provided the coverage they had purchased.
Negative Endurance Warranty Review:
“Not a happy camper in so many words. My motor was damaged by a foreign object. [Endurance] didn’t cover it. I was responsible for fixing it myself.”
– Sharon Hickman via Trustpilot
Be sure to read any contract carefully before signing. Endurance appears to reliably pay covered claims, but the confusing language of warranty contracts means many customers don’t fully understand their coverage.
Endurance Extended Warranty: 4.9 Stars
Endurance receives a 4.9-star rating from our review team. The company provides top-notch coverage plans at an affordable cost. On top of that, Endurance’s quotes and claims processes tend to be pain-free and professional. Lastly, Endurance has received many great customer reviews online.
Based on all of this, we believe an Endurance auto warranty is an excellent choice.
Top Recommendations for Extended Car Warranties
While Endurance is our top-rated extended warranty provider, it’s always a good idea to get a free, no-obligation quote from more than one company. By doing this, you can compare pricing and coverage options to determine which provider is right for you and your vehicle.
Here are two other top providers to consider for extended car warranties. We always recommend securing at least three quotes before making a final decision.
CARCHEX: 4.8 Stars
CARCHEX is based in Baltimore, Maryland, and has been in business since 2004. When comparing CARCHEX to other best extended auto warranty companies, our review team recognizes CARCHEX for having the Best Service. This is because CARCHEX has an impeccable reputation in the industry for its positive treatment of its customers and employees.
CARCHEX holds notable partnerships with industry leaders such as CARFAX, Edmunds.com, and Kelley Blue Book. The company has also made the Inc. 5000 eight times in its history, becoming a Hall of Fame honoree of the rankings. With CARCHEX, you can get five levels of extended warranty coverage.
CarShield: 4.6 Stars
We recognize CarShield for having the Best Value warranty because CarShield offers the lowest monthly cost among top providers. A provider of extended car warranties since 2005, CarShield is one of the most popular extended car warranty companies in the nation, and the company says its administrators have paid over $1 billion in claims to customers.
Drivers who choose CarShield for vehicle service contracts have access to six levels of coverage, including coverage for motorcycles and all-terrain vehicles. To learn more, read our comprehensive CarShield review.