Documents released by NHTSA reveal that Ford is going through some serious bum kissing to make sure that Escape owners will be will taken care of. The recall consists of an order that all 2013 Escapes are not to be driven until the fix is complete, making this recall quite inconvienent for customers.
The document that was sent to dealers includes special customer handling instructions to ensure satisfaction. It dictates dealers return the cars with a full tank of fuel, vaccum and wash them, deliver a rental vehicle to a the customers preferred address, and pick up the rental after the repairs are complete.
The events leading up to the recall were also divulged by Ford. On June 9 an employee who was transporting an Escape from the assembly plant to a holding lot experienced an engine bay fire. Just a week later, a 2013 Escape sold in Canada also caught fire and is still the only reported fire from a customer. A third escape caught fire while being transported from the factory some two weeks later, and acted as that final straw that prompted the recall.