Home / Auto News / News article: GM Ignition Switch Recall Questions Answered by CEO - AutoGuide.com News
 |  Mar 26 2014, 12:24 PM

Mary-Barra

General Motors is being investigated from all sides after a delayed recall of about 1.6 million vehicles, and the company is trying to explain exactly what went wrong. 

A series of five videos have been released featuring GM CEO Mary Barra answering questions related to the ignition switch recall. Four questions are posed, asking why the recall took so long, how can customers be assured it won’t happen again, are the recalled cars safe to drive and when can customers expect to have their cars fixed.

The final video is a general message from Barra, in which she assures customers that GM is changing its processes to ensure future safety.

GM has already made strides to change its safety process, implementing a new position in the company known as the VP of Global Vehicle Safety, along with announcing a secondary recall for vehicles that were showing early signs of having problems.

SEE ALSO: Justice Department Probing GM Ignition Switch Recall

The question of why did the recall take so long is still under review, and Barra neatly sidesteps it in the video, providing an answer that outlines what GM is doing about it rather than the cause. Reviews have been undertaken by NHTSA, the US Justice Department and internally at GM to find an answer to the question of why did it happen.

A list of 107 detailed questions inquiring about the recall has been submitted to GM by NHTSA, the answers from which are due on April, 3.

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