A & E Auto Glass Review

A & E Auto Glass is a family-owned vehicle glass repair and replacement company that has been in business in Arizona for almost 20 years. At a glance, A & E shows dedication to the communities it serves with charitable donations and local business discounts for A & E customers. But industry ratings for the provider are low and customer reviews are mixed.

In this A & E Auto Glass review, we answer your questions about the company’s services, cost, and customer experience. Ultimately, our reviews team recommends Safelite for auto glass repair and replacement. To get a free quote, visit the Safelite auto glass website or call 877-664-8931.

To learn more about our editorial integrity policy and how we make money through affiliate partnerships, read our full disclosure here.

A & E Auto Glass is based in Arizona in cities like Phoenix, Scottsdale, and Flagstaff. The company has serviced over 100,000 vehicles and is part of the National Windshield Repair Association and the National Glass Association.

Unfortunately, the Better Business Bureau (BBB) has given A & E Auto Glass the lowest score possible, causing some concern over the provider’s practices and customer experience. Additionally, A & E promises a variety of coupons and rebate options with auto glass replacement, but negative customer reviews state that A & E does not follow through on providing these benefits.

Part of the difficulty with using A & E Auto Glass is finding the information you need on the website. There are references to A & E services in Florida and South Carolina, but when we called A & E to verify this, we were told that A & E no longer does business in these locations.

You will similarly see references for window tinting discounts, but the A & E services page only names windshield replacement, headlight restoration, and RV services as offerings. A banner on the homepage discusses A & E’s dedication to charity partners, but we couldn’t find any information about who these partners are. Finally, the website boasts a high BBB rating, which we found to actually be an F, leading us to believe that the A & E website is outdated.

A windshield replacement from A & E Auto Glass generally takes 30 minutes to an hour depending on the type of vehicle. A & E claims to use original equipment manufacturer-quality parts that are tested and certified for usability and durability.

When it comes to RV windshield replacement, A & E uses only quality products—from the glue creating the seal to the windshield that is made of OEM glass. The provider uses qualified motorhome glass technicians to repair RVs.

Customers also have the option to purchase windshield repair kits from A & E to make glass repairs themselves.

When you get in touch with A & E Auto Glass to schedule a windshield replacement, representatives will work with you to see if your insurance policy covers the service. Once your coverage has been verified, you can reserve an in-house or mobile appointment and only pay your insurance deductible. A & E also gives rebates for insurance-approved replacements.

If you’re paying for a windshield replacement out-of-pocket, you should know that the cost will depend on many factors, including the type of vehicle you own. A luxury vehicle might require high-quality glass to match what you previously had from the manufacturer.

Factors that could influence the cost of windshield replacement include:

A & E Auto Glass has a mixed reputation among industry experts and customers. Over the past two years, the BBB dropped A & E’s rating from an A to an F. The rating is representative of how the company interacts with customers and handles complaints filed with the BBB.

Most of the complaints about A & E Auto Glass repair and replacement have to do with customers not receiving rebates they were promised.

“I had my windshield replaced by this company. The [advertisement] says they will give you $120.00 if they come to you to replace your windshield. They gave me a $120.00 check that bounced for insufficient funds. My bank charged me $18.00 for the returned check. I have left a couple messages and no one will call me back.”

-via BBB

Most A & E Auto Glass reviews note high-quality glass and service. One customer was even more impressed with A & E than with the original glass replacement he had gotten from a major company—although he also mentioned that he did not receive the promised rebate.

“I had my auto glass replaced by another larger company. The glass didn't last a week before I had to have it replaced [again]. The quality just wasn't very good. I called A & E. They were able to get me in [and] replaced my windshield. The glass has been far superior than what was originally replaced by the larger [auto glass] company.”

-Darwin M. via BBB

Overall, A & E is an average choice for auto glass services. The company has positive reviews for customer service and prompt technicians. On the other hand, a number of complaints address rebates not being sent out to customers in the way the company had promised. This raises concerns about A & E’s financial standing.

Between low industry ratings and low availability, consumers should consider looking at other providers for auto glass services.

For more information about A & E Auto Glass, call 480-228-5390 or visit the A & E website.

Safelite is the largest auto glass company in the country, with locations in all 50 states and more than 8,000 mobile shops that can come to you for auto glass services.

Along with excellent service and affordable rates, you can expect exclusive products like GlassHealer™ resin and Safelite’s TrueSealⓇ system, which positions and guides new windows and windshields into place to create a strong seal. Safelite offers a lifetime warranty on windshield replacements and perks like the Technician Profile Email so you know exactly who will be showing up for mobile appointments.

To get a free quote, call 877-664-8931 or visit the Safelite auto glass website.