Home / Auto News / News article: Report: General Motors Scouring the Net to Find Your Complaints and Address Them - AutoGuide.com News
 |  Mar 29 2010, 9:21 AM

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In an effort to provide better customer support and head off problems before they get out of control, General Motors has created a new “task force” aimed at monitoring social media sites for complaints about GM vehicles and looking to find solutions.

A report in the Detroit Free Press highlights the story of one woman, Melissa Walker, who’s complaints about her 2001 Cadillac DeVille on Twitter were picked up by GM’s new team of customer service agents. GM wasn’t able to solve the problem, but Walker was left with a positive feeling about the experience, and Tweeted to say as much – exactly what GM is looking for.

Last July GM set up a team of 50 customer service agents to chat online with people about sales incentives and vehicle options. In November, five social media agents were added to hunt out complaints online and that team is set to be doubled in April.

Now if GM’s task force is doing its job, someone from the team will likely be reading this story. If they are, might be suggest they not only scour Facebook and Twitter, but the comments sections of news blogs, like our own. As an example, see the link below on a story we ran about an investigation into Chevy Cobalt steering issues, which got tremendous response before GM officially announced a recall.

Chevy Cobalt Being Investigated for Faulty Steering, Recall Possible

[Source: FreePress]

  • Michael Moss

    I own a 07 Pontiac Solstice GXP
    GM has left its Pontiac owners hanging out to dry!!…I would like to get into a Camaro…..but when I’m told by the a GM Dealership it’s worthless and I’m so upside down that I can’t get into another GM vehicle…NOW WHAT???

  • Jim

    GM go to trailvoy.com there is an entire thread about the GMT-360 series and improvements we would like to see in the GM company. With over 25k active members there are a lot of opinions to read about. These are the most reliable trucks most people have ever owned and you can read all about our experiences with them in just a few forum threads.

  • Maui Mike

    What about the 24,112 2003-2006 SSR’s? A $50K convertible truck & not a part to be found at any dealership! Owners waiting over a year, sometimes years, for a simple switch to run the top up & down. NO body parts to be had. Get in a fender bender and need a bumper cover or fender and your S.O.L.!!! 500% mark up on small on items on eBay. Where’s the help been for the past 4 years since it left production? The aftermarket suppliers won’t help, “too limited of a production run, there’s no money in it”!

    http://www.ssrfanatic.com for over 5,000 owner/members and our daily talks about this and many other related topics.

    GM/Cadillac/Chevrolet & Pontiac loyal my whole life, We need the General to step up and help or I’m selling mine and never buying another GM product.

  • Kleve KIrby

    I am not usually a complainer but the body parts for the SSR is almost non existant. It seems you could sell the rights to someone who might be interested in making them.

    I believe your missing a chance to help your customers and keep your name in good standing with us loyal GM owners.

    I was thinking of getting a Camaro but I am not sure you won’t make them for a few years stop production and I am stuck again.

    I started driving with my mothers hand me down 1952 Buick Roadmaster in 1959 and have had nothing but GM products since. I am really disapointed with the way you have treated the owner of the SSR.

    Sincerely,
    Kleve R Kirby

  • Grip Singh

    I have two complaints. I own a 2005 Pontiac GTO with the factory installed sport appearance package and like the above user can’t find any parts for it at dealerships. I’m always told they stopped making body parts for the sport appearance package. I was recently in an accident where my side skirt shattered. The body shop had to MAKE a side skirt from scratch since none exist for the sport appearance package anymore.

    My other complaint is regarding my 2003 Yukon Denali. Makes a loud whining noise when making right turns in the cold. The whine will stay for a few minutes along with a vibration. Dealerships are aware of the problem but have been told this is normal. THIS IS NOT ACCEPTABLE IN A LUXURY SUV!!

  • Gary

    My G8 has a couple of issues:

    1. Vibration in the steering wheel at about 60mph
    2. Vibration in car/steering at low rpms related to AFM. Noticed when car goes into 4 cylinder mode.

  • Kurt

    G8 paint is too soft and chips too easily. Many reported problems about the paint.

  • Mike

    My G8GT, like thousands of others reported on forums, has front strut bushings that make noise when the wheel is turned during temps 40 degrees or less. If GM has a newer bushing that actually fixes the problem, it is news to me.

  • Chris (Mooney6959)

    I agree w\ Jim (posted on Mar 29, 2010 @ 2:24pm).
    TrailVoy.com is a great site to speak one on one with current Trailblazer / Envoy owners, most of which are extremely pleased with their vehicles overall.
    Myself, I have an ’05 Trailblazer LS and can’t stand the extremely loud road / wind noise at highway speeds. I don’t feel this should be a problem with a car from this price range.
    Please feel free to contact me directly if you would like to discuss this more.
    Thanks!

    Chris
    Mooney6959@yahoo.com

  • melinda dancoe

    I own a 2005-6 cyl chevrolet malibu LS. 3 wks ago it would not start.chevy dealer hou,tx did fuel injector flush, took car home, would not start, replaced fuel regulator would not start, recommended new fuelpump @ $1,070 went to diff care repair. replaced fuel pump took car, would not start, towed to repair plc, replaced fuel relay took car yesterday this morning will not start. has anyone had this experi. I love my car and never have had repair issues. Now $1,068 later still not working.

  • Herb Kashmanian

    I would really like to see GM re-introduce the Quadrasteer on the Denali pickup. I owned one for 7 years and I am sorry I ever got rid of it. I would buy a new one in a heartbeat.

  • vincent carron

    i was born in 1962 and in all that time i have never seen or had a real problem with gm cars in fact some lasted well beyond my exspectations for the year i had them ! HOWEVER ! NO GOOD DEED GOES UNPUNISHED FOR INSTANCE I OWNED A 1986 OLD CUTLESS HAD YOUR GENERAL REPAIRS AND PROBLEMS VERY MUCH EXSPECTED FOR THE YEAR OF THE CAR IT WAS BOUGHT IN ARIZONA I WILL GET TO MY POINT IN A MIN ! NO PROBLEM AT ALL WITH THE PAINT SO IN JANUARY 01/04/09 I PURCHASED A 1998 BUICK CENTURY LIMITED EITION I AM NOW THE THIRD OWNER RUNS GREAT HOWEVER BACK TO MY POINT ! THIS IS A NEWER CAR THAN MY 1986 OLDS SO HOW IS IT THE PAINT IS PEELING OFF I HAVE READ A LOT OF ARTICLES ON THIS SUBJECT OF GM AND PAINT PROBLEMS AND HAVE BEEN SEING THESE CARS ON THE ROAD AND IT SEEMS LIKE EVERYWHERE ! IN WALLA WALLA WA. NOT TO MENTION MY OWN CAR WITH THE SAME PAINT PROBLEMS SO I GUESS WHAT IM GETTING AT HERE IS IF I WHERE ONE OF THE NATIONS BIGGEST CAR MAKERS IN THE US I WOULD BE EMBARASSED TO KNOW THAT I HAD CARS ON THE ROAD EVEN IF THEY ARE OLDER WITH ALL OF THESE PAINT PROBLEMS I MEAN IF I WERE A CEO AND CARED ABOUT MY PRODUCTS AND NOT JUST THE BOTTOM LINE OF PROFIT I WOULD FIND A WAY TO FIX IT I WOULDNT WANT MY NAME ON SOMETHING THAT LOOKED SO BAD I MEAN IF YOU WERE ME AND DRIVING DOWN THE ROAD AND AT A TRAFFIC LIGHT AND HEARD PEOPLE TALK AND LAUGH ABOUT YOUR FACTORY PAINT JOB WOULDNT IT BE A LITTLE EMBARASSING TO YOU OR MABE YOU WOULD NOT CARE WELL GUESS WHAT I CARE ! NOT JUST ABOUT THE PAINT THATS ON THE CAR ! GM S REPUTATION YOU CLAIM TO CARE ABOUT YOUR CARS WELL PROVE IT THE OLD GM I AND OTHERS USED TO KNOW WOULD HAVE NOT PUT A LIMIT OF YEARS ON PAINT JOBS IN FACT THEY WOULD HAVE FIGURED OUT A WAY TO MAKE CAR OWNERS HAPPY NO MATTER WHAT THE PROBLEM FOR INSTANCE TAKE THE COST OF REPAINT THE CARS AND WRITE IT OFF ON YOUR TAXES THATS REALLY NOT THAT HARD TO DO ! THERE SHOULDNT BE ANY LEGAL INTANGLEMENTS ABOUT IT JUST DO THE RIGHT THING AND SHOW PEOPLE THAT YOU DO CARE YOU WILL GET A BETTER RESPONCE FROM PEOPLE IF YOU EXSPECT YOUR EMPLOYEES TO DO THE RIGHT THING DONT YOU THINK THAT YOU SHOULD AS WELL ! OR IS THE BOTTOM LINE ALL THAT YOU ARE INTERESTED IN NOT MAKING PEOPLE WITH ONE PROBLEM SUCH A REPAINT JOB HAPPY THAT IS A SELFISH ADDITUDE ! ITS NOT FROM THE GM I AND OTHERS GREW UP WITH THAT REALLY CARED ABOUT CARS SHOW YOU HAVE SOME SELF RESPECT FOR YOUR NAME GM AND DO THE RIGHT THING AND REPAINT THE CARS YOU HAVE SOLD EVEN SECOND AND THIRD OWNERS REMEMBER ITS YOUR REPUTATION AS ONE OF THE BEST CAR MAKERS IN THE WORLD NOW PROVE IT TO ALL OF US DO THE RIGHT THING ! VINCENT CARRON !

  • Earl Parsons

    Earl Parsons
    2006 Chev SSr with 20,000 miles has a defective automatic transmission which is costing me much time and money beause I used an aftermarket extended warrantee. Burt Chevrolet In Denver took three days to even identify the problem and now it will take at least one more week to locate another replacement that meets the warrantee requirements.
    I am one most unhappy ssr owner.

    June 7th, 2010 at 2:59 pm

  • shamilton

    Have a 2002 yukon perfect condition ,no problems,until about year ago,the paint job on the hood is terrible,the rest of the car looks like the day I bought it.Had a exployer for twelve years and the car look brand new when I traded it for the GMC.Im disappointed in the way the car looks,get a lot of remarks,and I am really upset how it looks.
    S.Hamilton

  • Gloria Ortiz

    I am having a problem with my vehicle (2008 CTS). I have written to Cadillac but have not received a response from them.

    When I come to a stop the brakes seem to be “rubbing” metal against metal. This has been occurring since it was new but since October 2009 it happens every time I brake. I have taken it to the dealership various times and they tell me there is nothing wrong with the brakes. It is worrisome and embarrassing every time I brake. The vehicle has less than 7,000 miles.

    The reason I bought a Cadillac was for the reputation they have and would like to continue to purchase Cadillacs in the future.

    I am asking for your assistance with a solution to this problem. I would appreciate a call or email as soon as possible.

  • Patrick MacIsaac

    I bought a 2004 GMC Sierra 4×4 with Quadrasteer new in April of 2004. I purchased the GM Major Guard extended warranty at the time of purchase. At 23,000 miles the Quadrasteer failed. It too 3 service appointments to fix the problem. At 54,000 miles the power steering pump went out and I asked to have it replaced under the extended warranty. They refused and instead charged me for a fluid flush but did write on my invoice that if the power steering pump should fail it would be replaced with my $100 deductable. The pump failed, they refused to replace it unless I paid the full amount. Then the quadrasteer failed again. Even though they had several service bulletins call for replacing parts to fix, they refuse to fix it unless I pay the full amount. Any advice would be appreciated. Thank You.

  • warren bush

    I have a comment,my husband and I have owned over 22 GM vehicles in the last 42 years. NOw we own a 2004 Pontiac Bonneville GXP with the northstar engine. WE either have a blown head gasket or the engine needs replaced. Now the dealership has quoted us a price of 7800.00 to do a new engine. Now if we want just the head gaskets replaced it would be 3800.00. But in order to diagnose the problem, if the head gaskets can’t be replaced and it needs a new engine then because of the tear down of the engine it would cost us 8800.00. We are between a rock and a hard place. We have asked GM for some financial assistance, they have told us that they cannot guarantee us assistance but that the engine has to be diagnosed first. So if we go with this we could be out 8800.00 dollars and GM not help us at all. They say buy American well we have bought American for the last 42 years and the fist time we need help we are hung out to dry. Also the first people we had to talk to were from Argentina. So we bought American but our problem was being handled by people from Argentina. I am discusted. Please help

  • Clifford Herold

    I have a 1998 Riviera purchased new. It has paint code U352E. The car has been garaged since new and the paint on the hood,roof,trunk, and one front fender is delaminating leaving a shadowy appearance in the sun light. This is a metalic dark blue pearl paint. The car has just 40,000 miles and is only driven in fair weather since I retired in 1998.
    In view of light duty service I believe General Motors should make some sort of adjustment.
    Comment?

  • Matt Hartline

    I own a 2007 GMC Serria and it has been using about a quart (1 quart) of oil between every oil change. It currently has around 55,000 miles on it. Problems that could be factors are valve stems, worn out rings (but no blue smoke-which is a byproduct of burnt oil), No leaks found. Not sure what is going on, but realize that this is not common.

    Also had the front pump seal in the transmission replaced. Tech said it was deformed when built at factory?

  • Dwight Williams

    My wife purchased a 2004 chevy trailblazer in 2007. One year later we had to have the transmission replaced. Now two years later we may have to have this one replacedtoo. The first one we took the hit and paid for it ourselves. Now GM says they will not Honor the warranty now because we have three different brands of tire on the truckThey are all the same size just diffrent brands. We had no idea.At the time of last repair they gave my wife no paper work on the warranty what so ever.I think it is a load of crap what GM is doing.How can we be held accountable for something we were never informed of?

  • Greg Pinkerton

    I have been a car rental manager for 16 years. I have been having problems with instrument panel carrier cracking at the base of the window. I have replaced every cavalier since 1999. which consisted of 150 cavalier. We bought 50 2005 cavaliers, so far I have replaced 41 of them. Most of the car were repaired at a GM dealership under warranty. When the three years ran out. I started dealing with Allen Buchmann with GM fleet action center. He said I was the only one having problems with the carrier cracking, but he did cover the replacement under warranty. Now he said he wouldn’t help any more since we bought some PT Cruiser.
    When I see a cavalier I look to see it has a cracked carrier. They all have the same crackes in the same place ours have been cracking.
    On my 2005 cavaliers that GM wouldn’t, I have tried fixing them my self. The only problem is they crack in another place.
    Some one from GM was suppose to come and look at our fleet, but no one came, and no one ever called. I just want to know if GM cars are made to be outside.
    Right now I have 3 2005 cavaliers that I will try to fix my self.
    Will you please look at some cavaliers in your area. I am tired of trying to fix your problems.

    Greg Pinkerton
    Royal Auro Rentals
    Oklahoma City, OK 73127
    wk 405-787-2886
    cell 405-830-5666

  • Al Scutchfield

    The heater an AC blower stopped working,the resistor an connector melted,that is what the service manager said,300.00 plus to fix,i got on line an found out i am not the only one this has happened to many consumers have the same problem.There was a service bulletin out but GM will not help if the vehicle is out of warranty,the wire they used in the connector an resistor is not heavy enough to handle the load .Delphi has a fix for the problem they created but we the consumers have to pay for it,coustomer service knows an are still looking into it ,i have a 2004 2500 HD Silverado how long does it take ?If they know there is a problem ,WHY WONT THEY HELP,i was a LOYAL GM buyer but i am rethinking that as i write this.

  • Paul Buchanan

    I own a 2005 Saturn Ion on really cold days I go out to start it and it wont start.Whats being said online is this isnt just happening to my vehicle there is a lot of older GM vehicles that are having the same problem. You wait 10 minutes and the car will reset itself and it will start.It is a problem with the ignition it thinks it is being stolen, now if G.M. knew about this problem how come there was no recall of the cars?

  • David A. Johnson

    I have a 2010 Tahoe with just over 10,000 miles. After completing a trip from Eninberg, Texas back to Victoria, Texas (200+miles). I went to a gas station and filled my tank (about 1/2 full) I then drove it about 3 miles and it started bucking and sputtering like it was going to die. This was on January 30,2010. I had it taken to the nearest Chevrolet Dealer which is Atzenhoffer on Navaro in Victoria. I explained the possible fuel problem and left on Feb 1st. It has been at the dealer since that time and I still don’t know what is wrong or when it will be repaired. Tomorrow it will have been with the secvice center for 2 weeks and nothing yet. I have been inconvenienced and put off all this time. I would very much like to speak to someone that has the athority to get something done. Feel free to contact me at (361) 218-6037 or send a reply to my e-mail address beadave54@yahoo.com.

    Thank you

  • Paul

    I bought a brand new Chev. The vehicle cost 44,000 dollars. After a break in the auto body company discovered the vehicle had been in two accidents and repainted on both sides of vehicle. The auto body company had to remove the previous work because it was done so poorly the paint was failing and in some areas they painted over dirt. Dealership denied any repair work and even looked at me like I was trying to pull a fast one. I called GM and they had information of repair to the brand new vehicle. I told dealership one and they then told me (OK) it has been involved in two accidents one month apart from each other that involved body and repaint to each side of vehicle. This vehicle was a dealer trade and dealership one claims they did not know it was damaged when they sold it they claim dealership two did not disclose this information to the. The vehicle was in the shop for 33 days while the dealerships worked on who was going to pay the extra to remove the poor very poor work that was done so my body guy could finish his work. The vehicle is still not fixed on the other side of the vehicle. The dealership who sold me the vehicle sold his franchise and left me holding the bag. I went to dealership two who shipped this vehicle across state line without disclosing these issues and ask for all repair work form or information they had on this vehicle. They gave me two work orders that confirm the repair work but they claim the customer was dealership one when dealership one did not recieve ownership until two months after the repairs were done. Why have they changed paper work and try and continue to hide this issue of disclosure. I have the documents now that claim a dealership was a customer who did not even have position of it and by the way is out of business. GM and the AG from two states are working this and I have a question before I sue. The dealership wants to make it right now and I am not sure what would be right for their intentional scam to rip me off. What would be fair to settle out of court. Will they make an offer or just a low ball car detail and repaint the vehicle again thing. I will not take a low ball offer. I was scammed and tired of being treated like an idiot who thought he was buying a brand new vehicle and was duped.

  • Dwaine Byrd

    I am extremely dissatisfied with my vehicle; I seriously doubt that I will ever buy another GM vehicle, and I am actively encouraging my family and friends to not buy GM vehicles either.
    I work as a quality manager for one of GM’s suppliers; at the time I bought my Malibu, I supplied many components on that vehicle as well. Because I do a great deal of travel helping with various quality issues, most of it from GM assembly plant to GM assemby plant, I put a lot of miles on my vehicle. I had started noticing things that were not right with my car, such as the steering wheel being off-color, the HVAC fan squeaking, the steering wheel with two huge wear spots on the foam wrap, and recently the check engine light came on. I pushed the OnStar button for a diagnostic, and I was told something was wrong with my fuel system. So I called my dealer to get these things taken care of. Well, I couldn’t get my car in right away (again, meeting with GM engineers), but when I did, I was told that I couldn’t be helped because my vehicle was now out of warranty by 1,000 miles. MY CAR HAD ONLY 16 MONTHS IN SERVICE! For all these things to go wrong after just 16 MIS and GM to not do anything about it is just irresponsible. I called some folks at the GM VEC in Warren and I can’t seem to get any help there either. So, I’m putting my car up for sale and I will be driving into the VEC and various GM assembly plants in a new Lincoln MKS or a Jaguar XF. I wanted to drive a car that I supply parts for (I am also a supplier to the LGR Cadillac plant), but GM won’t support their product.

  • The Auto Man

    This is pretty interesting. It is kinda sad they need that many agents to monitor but cool.

  • problemchild

    i own 2005 vette certified used car 1 week after has starting problems. after you get somewhere. been in and out of 2 dealers for the past 2 years.many parts changed.still problem at dealer right now they said to come get it cant find problem.it only happen to them once.in this last time there.i am sick .from this car.c6 vette junk,with electrical,had 2 friends get rid of there zo6 2008 cause of electrical problems.dooooo somethingggg.

  • Vic Zorzit

    2010 HHR suspension in front terrible. Replaced Right front strut, no difference. Peplaced steering colum, noises still coming from under dash. Hit a small bump and feels like an old tractor. Am so fed up am raedy to stop payment.Can someone help me on this noisy piece of plastic and metal.

  • ivan garcia

    If I would’ve known that this POS impala would bring me so much trouble and make me waste so much money I would’ve never bought it

  • Ruth Ann Mays

    2003 Buick Regal 3.8 engine issue with Intake Manifold Detiorrating Gasket Problems. There have been many service bulletins and complaints for this issue in Canada and the US. Since this repair is very time consuming, it is very costly for the owners. Since this has been an issue for years with at least 9 service bulletins,why hasn’t thie been recalled. The gaskets were very poor quality and new better quality kits have been issued. What will it take to get a recall?

  • Tyson

    2005 GMC Envoy speedometer doesn’t work anymore, shouldn’t there be a recall of the instrument cluster. It’s ridiculous all the complaints i’ve read regarding this and nothing being done.

  • Colum Wood

    You could try lodging your complaint here
    http://www-odi.nhtsa.dot.gov/ivoq/
    The more complaints NHTSA receives the more likely it is they will investigate. And ever since the Toyota floormat fiasco, NHTSA has been on a tear with recalls.

  • Angelina Stiles

    Hey guys, Could be the U.S. better off keeping Syria’s Assad?

  • Darrell Surratt

    I just bought a 2006 Chevrolet Silverdo 1500 Series from Shealor Chevrolet in Christiansburg Va. The truck had 350000 when i bought it.
    I noticed you had to push clutch against the floor to shift, the dealor said this was normal for this truck. But when you stop and try to go in 1st or reverse,you have to keep moving the shifter from 3rd to 4th to get to these gears. i have talked to several people that own these trucks and are having same problem. I could understand if this truck had a lot of miles on it, but 350000 aint even out of warranty except for being over the 6 yr. limit.I called a dealership,and they said to thank you all for the Jap parts that ain’t worth puting in these autos.
    I’ve bought GM for over 40 years but no more. To change hydrolic cluth cylinder labor alone over $700.00. No way to adjust this out,this is a shame that our US car Companies have got this bad.I for one as many others say that if this is the way GM stands behind you should have gone BANKRUPT. i JUST PAID 12000.00 FOR A TRUCK THAT STILL SHOULD BE UNDER WARRANTY FOR THE MILES IT HAS.
    THANKS FOR the shaft that was stuck in me. unless something is done about this, this will be the last shafting for me!!!!!!
    DARRELL Surratt 132 Robin Lane Max MeadowsVa. 24360 276-620-6233

  • ROBERT BROWN

    I purchased a 2004 canyon pick up new ,the blower switch went out,after checking i found out it is a very common thing on these pick ups. my father purchased a new silverado in 2005,same thing happened to it. He had a recall on his though. After going to the service department and purchasing a resistor and plug for eightu dollars and finding out that GM has a recall on a lot of thier trucks on earlier models and later models why was mine omitted,This is my second new truck that i purchsed ,I fill out the questioners that they send,but never get a resonse back.I am finding it harder to deal with GM with this kind of service.                                                                              ROBERT BROWN
                                                                                                                 brownie0178@yahoo.com

  • Hu Mart

    I have always been a GM fan and have owned many a Chevrolet from Suburbans and Tahoe’s to Corvettes, Chevelle’s, SSR’s and Impalas.  But I have also owned a few Honda’s.  And when you realize that you never have had to take your Honda back for any warranty work and that all of your Chevrolet’s have had two or more trips to the dealer for warranty work within the first year of ownership, it is clear that if you want reliable and good transportation, your money is best spent on a Honda.  Don’t misunderstand me, Chevrolet does not make bad vehicles.  They just require more attention than Honda vehicles,

  • Hu Mart

     Better quit smoking whatever it is you are smoking.  It kind of makes you irrelevant, just like your comment.

  • Gtm6064

    I just bought a 2012 Chevrolet Corvette. I have only one problem with it. I had a 25 mph sideswiped crash resulting in right sided frame rail damage. Apparently, GM in all their wisdom does not produce frame rails to repair this car. Despite the State Farm ready to pay for the repair, there is no frame right side rails on the planet to repair this problem. The insurance company will not total the car because the damage if one had the parts could be repaired for less than the amount needed to total the car. The sad thing about this is I am a huge GM supporter. I have owned more than 20 Corvettes over the past few years including the ZR1. GM should be ashamed about their performance with me. Gary Bodiford, M.D. 479 739 4207

  • Garyandmolliecambre

    We bought our son a 2009 chevy lt in 2010. The car locks up on him when he is driving. He has to turn off the car and restart it to get it to run.  We talked to the dealership and they said they had never had this happen before and didn’t know what could have caused it . Took it to our regular mechanic and they can’t figure out the problem either. We are very worried our son could get in an accident because of this problem, but no one seems to be able to figure it out. He is two hours away at college. Does anyone have any answers???? I will never purchase a chevrolet again. Dealership is no help at all!!!! Also tires will not stay aligned. We have bought a total of 6 tires in less than 2 years.

  • peter

    In June 2007 I purchased a new Saturn Sky. Then in 2008 there was a GM recall regarding a seal on the
    rear differential which was replaced by  Saturn  of Egg Harbor Twp.NJ. I mentioned to the dealer,at
    a later date, there was a noise in the rear but was told it was typical for that noise to happen. Since then,
    the noise became worse and I recently had the rear replaced ($2700.00) in which I was out of warranty
    for 14 months. I appealed to some people in GM but was told there was nothing that can be done.(basically
    tough s—.)My appeal was the fact the problem is with several cars including cadillac,saturn and solstice.
    I was told I would be given a $2000.00 towards a GM product in the future. I turned down the offer,it means
    nothing, anyone can negotiate that at the dealership.I told the person at GM I would not purchase another
    GM product. It is no wonder people are purchasing Asian automobiles because of their reliability. I have a
    question,has anyone had the same problem with a saurn or solstice  and turned away by GM due to GM’s
    lack of quality?  MY E-MAIL: pmcsky39@yaho.com.  ( POSTED 8/27/2012)

  • Bturley71

    This is a lie. They get on social media, claim they will help, then do nothing.

  • Ron

    I have a 2004 Trailblazer LS , with a fuel tank inlet check valve fracture. I informed GM about the problem. And was told my model was not covered by the “Special Coverage Adjustment”. I have been working on cars for 23 years. A fuel leak at the same location, same leakage,same odor, from the same parts, is the same kind of leak…All the photos of this problem are the same reguardless of the model. So why are they only repairing one type? If it walks like a duck, quacks like a duck, it must be a duck…I am really pissed off about this. They are dropping the ball with this one. I’ve been seeing tons of post with this same safety related problem. All with bad responses, with the exception of those buyers with ext-models…This should be a class action suit..

  • Dru

    Please help with my 2010 Impala? The paint is bubbling up and starting to move around the sides. I have spoken to someone at GM and also the dealer where I purchased the vehicle.
    No one has contacted me with a solution to the problem.. I want to tell you this is my second Impala, I have a 2005 and the paint is still beautiful. I would like to speak with a live person, and please don’t tell me to make a trade.

  • Todd Larson

    I have an 04 Saturn Ion. The other day I went to wash the car and as started spraying the hood, a big chunk paint flew off the car. Now I’m no expert, but I’m pretty sure this isn’t suppose to happen. I gave GM a chance and they let me down. Guess I’ve learned my lesson.

  • Jonathan

    I think that gm having this customer service dept is a waste of time and money. First off they aren’t going to actually pay to fix any of the problems that these customers are having , if they did can you imagine the cost no way!!!. Second I work for an insurance company that has a dept like this and when we try to help the customer they always just run their mouth and talk trash to you whether u fixed the problem or not. I’m not defending gm but I am saying the consumer is to greedy and selfish to appreciate a nice thing like this just make your new cars nicer and more reliable instead it will be a better way to spend money.