Report: General Motors Scouring the Net to Find Your Complaints and Address Them
In an effort to provide better customer support and head off problems before they get out of control, General Motors has created a new “task force” aimed at monitoring social media sites for complaints about GM vehicles and looking to find solutions.
A report in the Detroit Free Press highlights the story of one woman, Melissa Walker, who’s complaints about her 2001 Cadillac DeVille on Twitter were picked up by GM’s new team of customer service agents. GM wasn’t able to solve the problem, but Walker was left with a positive feeling about the experience, and Tweeted to say as much – exactly what GM is looking for.
Last July GM set up a team of 50 customer service agents to chat online with people about sales incentives and vehicle options. In November, five social media agents were added to hunt out complaints online and that team is set to be doubled in April.
Now if GM’s task force is doing its job, someone from the team will likely be reading this story. If they are, might be suggest they not only scour Facebook and Twitter, but the comments sections of news blogs, like our own. As an example, see the link below on a story we ran about an investigation into Chevy Cobalt steering issues, which got tremendous response before GM officially announced a recall.
Chevy Cobalt Being Investigated for Faulty Steering, Recall Possible
[Source: FreePress]
With AutoGuide from its launch, Colum previously acted as Editor-in-Chief of Modified Luxury & Exotics magazine where he became a certifiable car snob driving supercars like the Koenigsegg CCX and racing down the autobahn in anything over 500 hp. He has won numerous automotive journalism awards including the Best Video Journalism Award in 2014 and 2015 from the Automotive Journalists Association of Canada (AJAC). Colum founded Geared Content Studios, VerticalScope's in-house branded content division and works to find ways to integrate brands organically into content.
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I purchased a used 2005 Cadillac CTS in 2009 with 32,000 miles on it and purchased an extended warranty. Over the next year my 3.6L V6 was mysteriously loosing more and more oil unitl it was to the point that i was loosing 3-4 quarts within 1,500-2k miles. no leaks or smoke could validate the problem. So my dealership conducted a oil consumption test. GM and the dealership mechanics concluded that they needed to tear down and essentially rebuild my engine including the crank up with less then 50k miles on it. The repair sheet was 4 pages long listing so many parts and as you can imagine it was in the thousands of dollars all said and done. I felt lucky to only have had to pay a $150. deductible. Problem fixed right? well less then 30,000 miles later i'm driving down the highway doing 65 mph and my car just shuts off and there i am just coasting down the highway trying to get to the berm. No dash warnings, nothing warning for low oil, nothing. pulled the dip stick and lone behold less than 1,000 miles from my last oil change i had about 2qt left. when i turn the key i get a click and a clunk like the motor is seized. just got towed to my house and called GM told my story and magically i'm out of my extended warranty. Called the dealership i had purchased it from and had the full engine replacement and they no longer handle Cadillac repairs. I literally just paid this car off and can not believe the way everyone i speak to just passes me off like this is my problem. There is an obvious flaw with the 3.6L V6 and no one cares except all the consumers like me who have just been completely misled. I don't understand how anyone at GM can look at my situation and evaluate the series of events and not conclude i was sold a vehicle with a serious catastrophic engine problem that continues to replicate over and over again. i'm not asking for anything crazy.. GM sold me a car with a faulty engine, they tried to fix it "because i paid thousands of dollars for a warranty", but less then 25-35k miles later it does the exact same thing. I was lucky my children were not in the car at the time, which is the reason i purchased this type of vehicle in the first place. I wonder how the good folks at GM would feel if the situation was reversed driving with their children and the motor just dies. So if any one at GM even cares ,y email is mikerich_5@hotmail.com.
Someone PLEASE HELP!!! DIES NO RESTART, CODES 2007 GMC Envoy Denali white 5.3L V8 AWD Help!!! 2007 gmc envoy dies, no restart, codes stored Vehicle died at redlight!! It had following codes B1000 History U1064 History P1682 History Mil P1682 Confirmed eventually started and after I got it home from breakdown I Changed the ignition starter switch from researching the code, after changing the switch my defrost immediately would not shut off even with keys out of ignition, diagnosed that to the blower motor resistor, went to get part but vehicle died again even after changing the ignition starter switch but this time with just code P1682 in confirmed and pending, so i waited a couple days trying to figure it out, but cant so i changed the blower motor resistor tonight to fix that issue, and left vehicle running in park with the A/C OFF and it stayed running for a while, went out and turned THE A/C ON and in just a few minutes it died again with again codes P1682 in confirmed and Pending. so i dont know if it has some type of connection with the A/C or not. SOMEONE PLEASE HELP ME, its racking my brain and nerves.