Last week, the National Highway Traffic Safety Administration (NHTSA) criticized the American automaker for acting too slowly in repairing the recalled Jeep vehicles in a letter sent to Chrysler Group CEO Sergio Marchionne. Chrysler has now responded saying that it is also not satisfied with the repair rates and that it will take steps to ensure that dealers are aware there are 430,000 trailer hitch assembly parts available to use for repairs. Of those, only 50,000 are in dealer stock.
According to Chrysler, all dealers will have at least a dozen repair kits in stock by today. In total, dealers have serviced 13.2 percent of the 852,000 recalled 2002-2007 Jeep Liberty models as well as 3.5 percent of the 746,000 recalled 1993-2004 Jeep Grand Cherokee SUVs. The American automaker will also put forth efforts to convince owners that the recall is important, buying advertisement on Facebook and launching a public service message starting January 5.
The issue with the recalled Jeeps is vulnerability of the gas tank in rear-end collisions. The fix devised by Chrysler is the installation of a trailer hitch to protect the back end of the vehicles.
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