AutoAssure Extended Auto Warranty Review

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AutoAssure, LLC is a third-party extended warranty company that has been in business for five years. It services customers nationwide from its headquarters in Plano, Texas. Although the company started it off with a positive reputation, the quantity of positive customer reviews has decreased significantly in the last year.

Our team has researched the best extended auto warranty companies, and in this review, we’ll explain the rise and fall of AutoAssure. We analyze the quality of its extended car warranty protection plans and recommend top providers that might be better suited for your vehicle protection needs.

AutoAssure is a unique extended car warranty provider because it is a brokerage company that sells Endurance extended car warranties. AutoAssure used to work with United Car Care as well. However, United Car Care has since gone out of business. Today, if you want an Endurance warranty, you can choose to call Endurance or AutoAssure.

Endurance writes and sells extended protection plans, and AutoAssure brokers them. Let’s review the advantages and disadvantages of calling AutoAssure versus calling Endurance directly.

After expressing interest in the Platinum Exclusionary plan, our team member was then offered a second payment plan option of $106.11 for 36 months. While this is a lower monthly payment, it actually works out to be about the same price overall as the original offer with the extra year of payments. It’s nice that AutoAssure provided two choices, though.

With 24 or 36 monthly payments, you’ll soon be paid off for coverage with the remaining years in your plan covering you at no extra cost.

These prices are fairly high as far as extended car warranty payments go, especially when you include the down payment for activating your coverage. Fortunately, Endurance contracts come with a 30-day money-back guarantee if you cancel coverage within 30 days of purchase.

To get a quote for an extended car warranty from AutoAssure, you can call or get a quote online. The online form will actually direct you to call in to finish the process though, so skipping the quote tool all together will cut out an unnecessary step.

When we called AutoAssure for the quotes above, the entire process took less than 10 minutes. The customer service agents that we spoke to were not as knowledgeable about extended car warranties as Endurance representatives. Our observation is in alignment with AutoAssure’s current customer service ratings that have been in a steady decline over the past year.

When you need to file a claim for covered repairs with AutoAssure, you can call your broker, and they will handle all of the paperwork and coordinate your claim from start to finish. This person will be your point of contact until the claim is resolved to your satisfaction no matter which service plan you choose.

AutoAssure’s poor reputation is partially a result of misleading sales tactics in Minnesota in 2018. The company was sending letters to potential customers falsely claiming that their car warranty was expiring soon and they needed to buy another warranty to avoid a lapse in coverage. AutoAssure put the sender address as “Vehicle Service Department,” which gave people the impression that it was coming from their vehicle manufacturer.

In each message, phrases like “time-sensitive” and “act immediately” were bolded and highlighted, giving the recipient a false sense of urgency. Further, the letter looked like an official document, not an advertisement. Senior citizens in particular felt targeted.

AutoAssure also conducted deceptive advertising calls, claiming on recorded lines that it covered “everything from the front of your [vehicle], all the way to the rear.” In reality, many of these parts are not covered under an extended car warranty and are only covered by car insurance.

This was not a victimless sales tactic. In one case, an elderly woman purchased two extended car warranties from AutoAssure for the same vehicle. Many customers were also driving with less coverage than they thought they were paying for.