CarShield is one of the most popular extended auto warranty providers in the nation. Since the company opened in 2005, CarShield has paid over one billion dollars in claims to customers and has covered over one million vehicles. CarShield reviews have also been positive—the company has received solid ratings on Trustpilot and Google.
In this article, we review CarShield for its coverage, cost, and quotes and claims processes. Based on these findings, we give CarShield a star rating that reflects its overall value to extended warranty customers.
Our review team conducted research and compiled a list of the best extended auto warranty providers, and CarShield was recognized for having the Best Budget Warranty among all providers. You can get a free quote for a CarShield extended warranty below:
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Based in St. Peters, Missouri, CarShield provides six coverage levels, which is more than any other top extended warranty provider. The company offers vehicle service contracts in every US state except for California and is unique for covering motorcycles and ATVs in addition to automobiles.
CarShield has appeared on several national TV channels, including TBS, HGTV, ESPN, and CNN. It is endorsed by famous American sportscaster Chris Berman, as well as actor Ernie Hudson of Ghostbusters and actress Adrienne Janic of TLC’s Overhaulin’.
You can find CarShield in the 2017 Inc. 5000, a list of the fastest-growing companies in the US. The extended warranty provider was also named among the Best Places To Work by Glassdoor in 2018. In addition to its recent awards and national TV recognition, CarShield reviews and ratings are very positive.
CarShield Extended Auto Warranty Coverage
CarShield offers six different coverage plans:
- New Car Diamond: This is CarShield’s most comprehensive plan, covering everything from fuel pump breakdowns to starter problems to transmission failure. This plan does not cover aesthetic parts, hoses, belts, trim, and wear items.
- Platinum: CarShield’s Platinum plan covers parts of your vehicle’s engine, transmission, air conditioning, electrical system, and more. However, it does not cover every part within those particular systems.
- Gold: This plan is an enhanced powertrain plan. In addition to common powertrain items such as the engine and transmission, this plan covers the alternator, power window system, and more.
- Silver: This is CarShield’s most affordable extended warranty plan, and it focuses on the most important parts of the vehicle’s powertrain. These include the vehicle’s transmission, water pump, and drive axle.
- Aluminum: CarShield’s Aluminum plan covers most computer-related problems and electrical problems in your vehicle, including the engine control module, starter, alternator, and more.
- Motorcycle & ATV: This plan offers coverage for motorcycles and ATVs.
|Motorcycle & ATV||Aluminum||Silver||Gold||Platinum||New Car Diamond|
|Fuel Delivery System||✓||✓||✓||✓|
It is important to note that some items are not covered by CarShield plans. Below are a few of the exclusions found on a CarShield contract. These exclusions are common to most every extended warranty provider in the industry:
- Items that are damaged by acts of nature, collision, or vandalism
- Items that had repairs performed without prior authorization from CarShield
- Items that underwent modifications or alterations
Along with its coverage plans, CarShield provides the following benefits:
- Courtesy towing anytime your car breaks down
- A free rental car with some plans
- 24-hour roadside assistance
CarShield Auto Warranty Cost
One of the reasons for CarShield’s popularity is its low prices, according to numerous CarShield reviews. When our review team reached out for a bumper-to-bumper warranty for a 2017 Ford Explorer with 45,000 miles, we were quoted $129.99 monthly for the New Car Diamond plan.
We also requested a quote for a 2013 Dodge Caravan with 88,000 miles and were offered two different payment options for the powertrain plus Gold plan. Keep in mind that the cost of a CarShield extended warranty depends on a variety of factors—including your vehicle’s mileage, the plan you choose, and the terms of your coverage—so your own rates could be higher or lower.
|CarShield Warranty Plan||Term Length||Monthly Payment||Down Payment||Deductible|
|Ford Explorer||New Car Diamond||Unlimited||$130||First month’s payment||$100|
|Dodge Caravan||Gold||4 years/ 48,000 miles||$78 for 18 months||$250||$100|
|Dodge Caravan||Gold||4 years/ 48,000 miles||$63 for 24 months||$150||$100|
Compared to other top extended car warranty providers, CarShield’s bumper-to-bumper plan was much cheaper on a monthly basis. The unlimited term length also means you can get coverage for a long period of time. However, because the plan is unlimited, you could end up paying more for your extended warranty over the course of many years, because many other plans would be paid off after a few years.
Our review team found the plans for the older Dodge to be very affordable. For the breadth of coverage included in the Gold plan and the price, we think CarShield is a great choice for a powertrain plus warranty in particular. After your manufacturer’s warranty expires, a CarShield extended warranty could be a good option for continued protection.
Quotes and Claims Processes
We tested CarShield’s quotes process twice, both by calling and by submitting a request online for a quote. When our team member called in, the wait time was less than one minute to speak to a CarShield representative, and the call took three minutes in total. Compared to other providers we tested, this process was incredibly fast.
The online quotes process was more time-consuming. After submitting a quote request form on CarShield’s website, it took 10 days to get the quote.
CarShield’s claims process is fairly simple:
- Take your vehicle to any mechanic certified by the National Institute for Automotive Service Excellence (ASE).
- Give your CarShield contract to the service manager or a certified technician, and have them call claims at 800-531-1925.
- Review your warranty with the service manager to make sure this is a covered repair.
Pay your deductible through the ASE-Certified® repair shop.
CarShield Reviews and Ratings
CarShield has received excellent reviews from customers. The company holds a “Great” rating on Trustpilot based on over 8,000 reviews. In addition, CarShield reviews on Google earned nearly a 4.5-star overall rating. Here are a few sample reviews:
Positive CarShield Reviews:
“I’m totally satisfied with the customer service experience and monthly payment that works for my budget.”
-Terence via Trustpilot
[My] agent was pleasant, upbeat, and helpful.”
-Jerome Friedman via Trustpilot
Negative CarShield Reviews:
“I put in a claim over a month ago, and [CarShield] still has not processed the repairs…”
-Mike Jones via Google
“I was pressured to buy a policy, and I was told that I had to accept the policy price before terminating the call. Otherwise, the quoted price would not be available later.”
-GixxerWolf via Google
CarShield Extended Warranty: 4.6 Stars
Our CarShield review found that CarShield is a great choice for an extended warranty provider. We named CarShield the Best Budget Warranty for its low prices, and we also like the company’s extensive choices for coverage and endorsements by celebrities. Use the tool below to go ahead and get a free, personalized quote for a CarShield auto warranty.
Other Recommendations for Extended Car Warranties
While CarShield is one of our top extended warranty providers and is a great choice if you’re on a budget, it’s always a good idea to get quotes from more than one company. By doing so, you can compare pricing and coverage options to determine which provider is right for you and your vehicle.
Here are two other excellent auto warranty companies to consider. You can get a quote from each of them below.
Endurance: Best Coverage
A 2019 Inc. 5000 honoree, Endurance is one of the best extended auto warranty providers in the industry. Our Endurance warranty review recognized the provider for having the Best Coverage in every state except California.
Endurance partners with Andretti AutoSport, a very successful auto racing team, and was the primary sponsor of Jarett Andretti’s McLaren in the Pirelli GT4 America Sprint Class for the 2020 season. The company is backed by an AM Best A-rated insurance company and was the only provider in our industry review to make the 2019 Inc. 5000.
In addition, the Endurance Elite Membership provides the best benefits in the industry, including two tire replacements and/or repairs and a personal concierge assistant.
CARCHEX: Best Service
Based in Baltimore, Maryland, CARCHEX has a strong reputation in the industry for its positive treatment of customers and employees. An eight-time Inc. 5000 honoree, CARCHEX also earned a Top Workplaces Award by the Baltimore Sun for seven consecutive years.
Our review team recognized CARCHEX for having the Best Service. CARCHEX has great customer reviews and has the most notable partnerships of any extended warranty provider with partners such as CARFAX, Edmunds.com, and Kelley Blue Book.