Delta Auto Protect Extended Warranty Review
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Delta Auto Protect is an extended car warranty company with a troubling reputation. The provider has recently fallen out of favor with many customers and has reduced its website to only limited information.
In this article, we’ll give you insight into Delta Auto Protect reviews and the company’s reputation today. We’ll also recommend a couple of the best extended car warranty companies, which may be a better option than Delta Auto Protect. You can use the buttons above to start getting free quotes from a few reputable extended car warranty companies.
Pros | Delta Auto Protect had a positive reputation in the past. |
Cons | Current Delta Auto Protect reviews show largely unfavorable customer experiences. |
Bottom Line | Delta Auto Protect’s reputation has decreased in recent years, and it is no longer considered one of the more reliable extended car warranty providers. |
Table of contents
Delta Auto Protect Review: 2.1 Stars
Fortunately, there are plenty of alternatives that can be trusted to service claims in a timely manner, provide positive customer service experiences, and have plan information readily available online.
Delta Auto Protect Highlights
Overall Rating |
2.1 |
|---|---|
Reputation |
2.5 |
Coverage |
3.6 |
Price |
2.0 |
Transparency |
1.5 |
Customer Service |
1.0 |
Delta Auto Protect, which is owned by Omega Vehicle Services, LLC, opened its doors in 2003 in Philadelphia, Pennsylvania. The company is known for having extensive coverage at industry-low rates. But a look at the Delta Auto Protect website today may raise feelings of suspicion about the company. While reputable warranty companies provide extensive information about plan coverage, quotes, and claims, Delta Auto Protect only offers a login for current customers to file claims.
What Does Delta Auto Protect Cover?
- Diamond Premier: Bumper-to-bumper protection
- Diamond Plus: Mid-tier coverage for most major vehicle components
- Diamond: Powertrain coverage for only your car’s most vital components
Delta Auto Protect Cancellation Policy
Customers are promised a full refund if a policy is canceled within 30 claim-free days of purchase. If you cancel after this time, Delta Auto Protect promises a prorated refund, minus a $25 cancellation fee.
These cancellation terms are standard for the car warranty industry, but many Delta Auto Protect customers have complained about having trouble canceling their contracts or never receiving the refund they were promised.
According to Delta Auto Protect reviews, the company’s customer service representatives and finance department representatives do not return phone calls or emails about canceling a policy, which does not bode well for the company’s trustworthiness.
How Much Does a Delta Auto Protect Warranty Cost?
Here are a few examples of what customers paid:
Vehicle |
Plan |
Cost |
|---|---|---|
2015 Chevrolet pickup truck |
Diamond Premier |
$1,226 |
2015 Jaguar |
Diamond Premier |
$2,700 |
Lexus |
Diamond Premier |
$2,926 |
BMW |
Diamond Premier |
$3,200 |
The differences in plan costs could be due to the makes. Jaguar, Lexus, and BMW vehicles are luxury vehicles, and a Chevrolet is a more practical vehicle, so it’s cheaper to cover. Overall, these prices are low compared to industry averages.
Quotes and Claims Processes
Delta Auto Protect does not offer quote information on its website, so you’ll need to call the company directly to get pricing information. When we called Delta Auto Protect for a quote, no one answered after multiple attempts, and we never received a call back.
Various reviews indicate that Delta Auto Protect quotes expire after a few hours, which is unusual for an extended car warranty company. This is a type of pressure-inducing sales tactic to make customers buy a plan before they have the opportunity to look at plans from other providers.
When it comes time to file a claim, log into the Delta Auto Protect website using your email and extended service plan number and follow the steps provided to find a car repair shop near you.
Delta Auto Protect Reviews
Many of the complaints on the BBB site come from customers who have filed claims for covered repairs and received radio silence from Delta Auto Protect.
Positive Delta Auto Protect Reviews
“This is a great warranty. I usually don't get them, but this one had such great benefits and was so affordable that I figured I'd be crazy not to get it. Sure enough, it's paid for itself with one towing incident.”- Merry C. via BBB
“I've never used an extended warranty until I purchased one from Delta Auto Protect. I started having engine problems. It covered more than I expected. Delta Auto Protect got my engine repaired and saved me money.”- Delayen W. via BBB
Negative Delta Auto Protect Reviews
“I took my truck to a dealer and gave them my plan info for repairs. The dealership service department said they tried calling Delta Auto Protect to let them know they were repairing my vehicle but they were not able to speak with anyone.”- Ronald B. via BBB
“This company is a total fraud… [My] car is at [the] dealership for slight repair. The dealership nor I can get in touch with anybody there through any of their portals. This company is a total scam.”- Scott S. via BBB
Top Recommendations for Extended Car Warranties
While we do not recommend customers purchase Delta Auto Protect warranties, there are many vehicle service contract providers that are worth looking into. Our review team has rated every major extended auto warranty company based on plan options, perks, costs, customer reviews, and more. We recommend drivers interested in an extended car warranty look into Endurance and CARCHEX.
Endurance: Best Coverage
Since 2006, Endurance has been providing quality and trusted car warranty plans to customers all across the country. With solid reviews from customers, it's "Excellent" rating on Trustpilot and a 3.34-star rating from the BBB, this company is one the best-in-class.
Endurance has six comprehensive coverage plans to choose from, including the newest plan, EnduranceAdvantage™.The Advantage plan covers both mechanical breakdowns and maintenance, which is uncommon in the extended car warranty industry.
To get a better understanding of how much an Endurance car warranty will cost you, check out our tool below to get a free quote.
Our rating: 4.6 out of 5.0
Endurance is our pick for best coverage with its comprehensive warranty options.
CARCHEX: Best For Used Cars
If you’re looking for a provider with a strong reputation among both customers and industry experts, consider CARCHEX. We’ve determined this provider offers the best service in the industry. Not only does it have an A+ rating from the BBB, but it also partners with reputable companies like RepairPal, Edmunds.com, Kelley Blue Book, and CARFAX.
CARCHEX offers five levels of coverage to choose from:
- Titanium: Exclusionary coverage, similar to a bumper-to-bumper warranty
- Platinum: Comprehensive named-component coverage
- Gold: Mid-tier coverage for all major systems
- Silver: Enhanced powertrain coverage
- Bronze: Basic powertrain coverage
Benefits that come with all CARCHEX plans include:
- Roadside assistance
- Rental car reimbursement
- Trip interruption coverage
- Towing services
Read more in our full CARCHEX review, and use the buttons below to get a free quote from CARCHEX.
Our rating: 4.4 out of 5.0
Our research found this provider to be the best for used cars.
Methodology
- Price: Comparing providers can be difficult due to the many factors that influence cost. To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations.
- Coverage: A wide variety of coverage is essential to support the differing needs of customers. We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits.
- Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis.
- Reputation: Good extended warranty providers consistently provide quality experiences. Our team takes into account BBB ratings and the company’s history of reliable service when giving this score.
- Transparency: Customers value a commitment to open and honest communication when it comes to vehicle service contracts. Our team of experts takes into account the availability of money-back guarantees and sample contracts.
Stephen Kenney is a writer and editor who focuses on car insurance, auto financing, and vehicle shipping services. He's a graduate of UNC-Chapel Hill and has experience covering categories ranging from travel to sports to environmental sustainability. In his free time, Stephen enjoys going on long-distance runs, trying out new recipes, and exploring his adopted hometown of Cincinnati.
More by Stephen Kenney
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